KFC India — sub - balance of rs.1072.51 deducted wrongly by kfc against order no[protected] on 03.10.19 & still not refund my money back

Address:

523, Grand Trunk Rd, Mahesh,Nehru Nagar Colony, Mahesh Bose Para, Serampore, West Bengal 712202, Hooghly, West Bengal

Dear sir,

I have already paid the order by net banking on 03.10.19 & my balance has been deducted but when i had visited the restaurant (Add - 523, grand trunk rd, mahesh, nehru nagar colony, mahesh bose para, serampore, west bengal 712202), then they told that it was showing pay cash mode that's why i am unable to get my order.

After that i had talked with mr. Atanu sadhukhan (General manager) 3-4 times about it & i had already sent my bank's confirmation mail copy to him on 9th oct'19 by whatsapp including all details which confirms that its not a fault from bank's side & the amount of rs.1072.51 has already paid to the merchant kfc on 3rd oct'19 & for which my balance had been deducted immediately on that time. But unfortunately i was unable to get my total food order of rs.1072.51 on 3rd oct'19 from kfc serampore branch (Dist-hooghly, wb). He assure me that it will refund definitely if company's fault.

But still not received my refund amount though it has already more than 14 working days over.

I shall be highly thankful if you kindly look into the matter urgently otherwise i have to take my own initiative to recover my money.

Kindly find the attachment of order details & bank confirmation.

Awaiting your reply soon sir.

Regards,
K. Basu