KFC India — Unaccepted service by KFC delivery

I placed an order of food delivery using kfc app on 14 Oct [protected]@7.pm for INR 749.99. The commitment was to deliver my order by 8pm. I waited until 9.30pm but still the food was not delivered. At around 9.45pm I got a call from delivery person. Since I waited enough I did not accept the food delivery due to below reasons.
1. The food was cold and become soft
2. Disappoint caused due to lack of commitments by KFC

Please refund my money. I would never order kfc food online and also I would not suggest KFC. It's pathetic service by KFC and painful
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Is anybody looking into my issue? When will you refund my money? Or should I raise this in consumer court?
This shouldn't have happened, Bhagwandas. Please share your contact number, order ID and restaurant details on [protected]@yum.com, so that our team can connect with you at the earliest.
Bhagwandas Vemula's [Complaint's author] reply, Oct 19, 2020
Contact No 9920240442
Order ID was 3111
Ordered through KFC App on Wednesday 14 Oct 20.

Pls share the email Id to which these details to be sent.
Bhagwandas Vemula's [Complaint's author] reply, Oct 26, 2020
Please resolve and refund my money. I have given all details
I need an immediate response
Please let me know when will you refund my money ?????? This is becoming pathetic day by day ...am losing my patience here. Pls resolve.
Bhagwandas Vemula's [Complaint's author] reply, Oct 30, 2020
Hello, ...when will u refund my money? Or will I assume that KFC cheats its customers?

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