KFC India — Where is my order?

Address:

Hyderabad, Andhra Pradesh

I had ordered online today:- Order reference: [protected] Date: 01022015 Store selected Ground Floor Bearing162702/ A/1 & 162705, City Centre Ward 176, Block D, Malakpet Hyderabad India Malakpet
After 45 mins when the order wasn't delivered, I contacted the store and they abruptly told that the home delivery is cancelled from today onwards. Now please let me know why an order was taken at first place and secondly why did they wait so long to convey the same to me that to when I had called to enquire.
All this experience with KFC has caused me lot of stress as well as anguish as I had tough time explaining to my children on a Sunday Morning.
Please look into the matter and revert back