KFC — non delivery of order

Address:

110017

Placed the order for home delivery at 8pm on 18.1.2019 for delhi address. Got a call from delivery boy asking for location of address. On informing the location, he stated that he does not come to that area and will handover the order to somebody else for delivery. As order did not come till 9p. M, called the centralised number to remind the outlet for delivery, but instead of doing anything, he gave numbers of delivery outlet. On calling outlet, it was informed that order has been sent. However waited for order to be delivered and again at 9.45 another delivery man called to ask for location, and claimed that he is starting with order. As almost 2 hrs had passed since order was placed, had no option but to cancel the order. No concern for customer at the place of order taking centralised location or at the outlet from delivery is to be made. Only courteous in talking, but no actual concern with the staff to take steps to serve the customer.