KFC — Payment got deducted twice and order not placed - KFC JTM Mall, Jaipur - 02.09.2023

Address:	8MB- 244, INDIRA GANDHI NAGAR, JAGATPURA
Website:	KFC India

Sir,
Location: KFC JTM mall, Jaipur (Rajasthan)
Kindly consider this as a complaint against this outlet.
I visited the location on 02.09.2023 at 7 pm. The servers were not working and hence I was asked to order through the app. I downloaded the app, placed the order, made payment, but after payment it did not lead to the order page and there was no history or order detail showing. My payment got deducted. Further I thought that it will get refunded if there is some issue and hence placed another order and likewise the same issue happened.
Hence, I made the same order twice and payment got deducted twice but no order was generated. I have been continuously trying to reach the customer care number since but nobody is responding to it.
Mode of payment: Paytm

Payment Order 1
Pay Id 1 : b3b760a3-9d1f-4308-90ac-48efc9e98a10
Amount: Rs 681

Pay Id 2 : 42aedc60-3c86-4c7b-b974-f9ecdc0b8b7f
Amount: Rs 681

Please look into the matter
Regards