KFC — Refund for money debited Twice

I made a payment of 1056.97 on Nov 18, 2021 for my purchase from KFC app, and the money got debited to
'UPI/DR/[protected]/Sapphire/PYTM/PAYTM-1479/Oid66'.
But this got rejected.

I called the CUSTOMER care and he insisted me to pay again and said I will be credited in 48hours. So I did pay again.
'UPI/DR/[protected]/Sapphire/PYTM/PAYTM-1479/Oid49'.

I have called 4 times to KFC CUSTOMER care. Very bad team of supporters. I have to beg for my money every time I call. How bad are you treating your CUSTOMERs. I want my money to be credited or I am taking this to higher levels. And also, this is the more ### CUSTOMER care team. Please tell them they are of no support to the public.