KFC — Requesting refund amount

I have ordered in kfc on 14 January one chicken bucket and one chicken popcorn it costs Rs.869. After I ordered the app shows branch is closed now then I cancelled my order call kfc customer care to refund the amount . They said you will receive your amount with in 7 to 12 working days.Still now I am not received my amount. Almost one month crossed today date is (13/02/2023)