| Address: | Manapakkam, Chennai, Tamil Nadu, 600125 | | Website: | ww.kfc.com |
Seems either audits are not strict or standards have lowered down. At manapakkam ac dirty and leaking, display micros screen for change not functioning. Ordertaker prakash found scratching on his zip and on his beard. Staf[censored]niform untidy. Repeatedely asked for nonspiced veg burger n it was for my son of 6 years oldthey insisted me to take a crispy one which was spiced and i denied again. I was told it will take long. I waited for 15 min on reaching home it was spiced. U need to check the cctv at this time order no 7843. There was a somali customer ordering with difficulty in communication and the process was delaying and there were 1 more customer and me inbthe queue. Supervisors and manager busy providing us visit next counter instead of speeding and providing a opportunity of effecient customer service.
Today afternoon my lunch at phoenix mall was very satisfactory had a smoky chicken bowl.
On 4th jan i visited forum mall customers all hanging around for orders. Mine was a a portion of popcorn took 25 min. Finally i saw all staff consused, no scene o[censored]rgency no supervisor seen because the floor was so dirty with mud patches all over near the entrance for that period on a busy business day like saturday.
Finally i had to drag a staff attention because chicken pop corns were already ready on the warmer but no one to pack. Wanted to order another portion as it was so tasty n crisp but couldnt get the confidence in service delivery.
Last year in feb i visited the kfc outlet at elioth beach. I believed in the only brand amongst the rest available for the food hygiene and quality but to my surprise after visiting the washroom i had given up ordering. It was amelling badly no housekeeping attendant and you can even smell it from the ground floor.
I have visited kfc o[censored]s, dubai and inbthe uk and may be these are exceptions as compared to you standards in india. But imagine africa have better hygiene, service and softwares even in kenya and a third world country like uganda. You dont wait to be called or you dont flock around the delivery counter waiting for your order. You watch the screen that informs if its on process or ready for pickup.
Hi time choice is yours... Take it and make it better or bury it.
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Name--Devyani