KFC — Short Delivery of Order

Address:

Gurgaon, Haryana

I ordered by phone a "Chicken Popcorn Rice Bowl" and 12 Chicken Strips and made a payment of Rs. 680/- in cash on delivery. On opening the pack, we realized that only 9 pcs of chicken strips of were delivered while billed and paid for 12 pcs. I immediately called KFC land I was assured that within 10 minutes the order would be fulfilled. 35 minutes passed by but no one delivered the order, so I called again and I was told that the delivery boy should be reaching any minute. Another 30 min passed by so I called again and insisted to speak to the supervisor and spoke to one Mr. Parminder Singh who claimed to be the supervisor and he assured me he has escalated the matter to the manager and I would get a call back within a few minutes. Again 15 minutes passed but no action and hence I am writing this complaint. KFC has spoiled my family's dinner as well as the evening today. I want my money refunded and some penalty on KFC for their attitude. best regards Dhiraj Khattar