KFC — Unethical behaviour

Address:	Pitampura, Delhi
Website:	online.kfc.co.in

Hi, I placed my order(#[protected]) on 15 March 2023 around 8:45 PM through the KFC App. Around 9:05 PM it started showing that the order is on the way. Around 9:10 PM I received a call from the restaurant that the order is still being prepared. After a few minutes, I called upon the delivery persons number given on the app and got to know that he was about 15 to 20 minutes away from the restaurant and it would take him that much time to reach there and then again another 15 to 20 minutes to reach my place to deliver the food. After that I keep waiting for more than an hour for the order, I called up the restaurant and asked them to cancel the order and refund the amount which was already paid through Paytm. I had also shared the details for the order and the payment method with the manager of Pitampura branch but I had not received anything about the order cancelation. Somewhere around 2:30 AM in the morning, I had received a message that the order was delivered to me but it was never delivered and I hadn’t received any thing regarding the order cancelation or whether it has been processed for refund. I can provide more evidence if required.