KFC — Wrongful Sales

Address:

KFC Outlet, Selex Mall Thrissur Kerala - 680005

This is in regard to an order placed in store at one of the KFC outlets. The non availability of one of the items on menu ( Wednesday Buckets) was a cause for concern as the same was available through other partner delivery systems like Swiggy and Zomato from the same vendor. Moreover it was also available through the KFC online site.
For the same amount I had to purchase a combo with things I did not need, nor received the products worth that price, wherein I knew for a fact that Wednesday bucket was available across all outlets and in that outlet as well.
On raising the same concern in store the Manager in charge was unwilling to help. And a call placed to the KFC Customer care was also futile as our concerns were neither heard nor resolved by their team.