Khadim's — Defective cheap Material

Address:

BURNPUR, ASANSOL

I bring your kind notice that I purchased a few days back a pair of Khadim's Brown Lazard shoes from your Galaxy Mall outlet in Asansol (W.B.). From the very first night i.e. yesterday after wearing my shoes I have noticed that upper material of the said shoes going to crack since it may be made by very very cheap quality of rexin, while purchasing the same the Manager as well as staff of the concerned outlet repeatedly convinced me to purchase that shoe of Rs. 999.00.
Unfortunately I had lost the cash memo of the same. As you are concerned that the period is not normal due to pandemic conditions so we compell to destroy or sanitize almost all the papers when we come home from outside. When I went to the outlet today, Mr.Tiwari tdenied to return the same. Being a middle class customer Rs. 999.00 is not too less for mine. Being a brand like Khadims please give instruction to your Galaxy Mall outlet in Asansol (W.B.) manager to immediately change the shoes and obliged.
Please be noted that on 25.10.2020 Mr. Tiwary (Manager/Galaxy Mall, Asansol) vide mobile no. [protected] contacted me by informing that the said shoes had been purchased by me before two years. Please tell me sir, being an expert of subject matter you people can easily recognise the difference between two year used shoes condition and single day used shoes condition. As I mentioned earlier that due to a pandemic situation I can't keep the Invoice with me, the Manager Mr. Tiwary took advantage of the same and got me harassed this way. Being a regular customer of your company I carry the defective shoes in a different box, but Mr. Tiwary compels me to convince that the shoe box is perfect, it is really unfortunate that the company like Khadims treats their customer like that.
After collecting all my details from the below mail. Mr. Tiwary created a false database of mine two years ago. Therefore sir, my cordial request to your good office that please keep the goodwill of Khadims to their large customer by the right behaviour after sales too.
Therefore sir, please replace my shoes immediately as myself not wearing the shoes for one day only. If your expert can tell you that the shoes had been used for the last two years I will never request you to change the same. Awaiting your positive response sir in this regard.
For any clarification please feel free to contact me on following:
[protected] / [protected]