Khadim's — exchange product due to damage

We bought one slipper in chennai, medavakam (16/8/2019). The slipper is completely damaged as i had not used more than half and an hour.. Now i am in trichy, tamilnadu. I am unable to go to chennai for next 3months. Hence i want to exchange this slipper in trichy, tamilnadu branch itself. I have faced 1000rs loss because of this.. So i want you to convey the branch of trichy khadims to exchange this damaged product to new one. I am eagerly waiting for your reply.
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Visited khadim's yesterday at dharampeth, Nagpur, Maharashtra. The attitude of the salesperson was so lackadaisical. We had to help ourselves in picking up shoes and the boys stood there sipping tea. So we left that shop and went to Bata close by.

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