Khazana Jewellery Complaints & Reviews

Incident happened in
Khazana jewelers store
Ongole, prakasam, ap-523001

I have invested a sum of rs.5, 000/- on 23/07/2019 for a 12 month scheme on gold investment. Though amount has been paid instantly they have not created the customer profile. Which has been generated in the receipt, further i have been informed to wait for 3 days but it has been passed a week. There is no response and while convincing new customer they are telling you are eligible for free gift, but when ask for the gift they used to say, stock has been over and will arrived in 1 st week of subsequent month.

We have got to know that a sort of fraud is been knowingly repeated, to most people.

I am trying to talk to khazana marathahalli branch people about scheme which i almost completed the payment, but they are not responding to phone.

I have been trying since last three days... Sometimes it says line is busy and most of the times it's ringing but they are not picking the call.

Could you please help me on this issue

This is the number i am trying out
[protected]

I am very much unhappy with khazana jewellers coz, after paying all the monthly payments and at the end date, these people from bhimavaram branch are acting weird. They are not showing any interest in customer service, we went to claim our gold and these people are acting arrogant, and disgusting behaviour. For the amount which we have paid, they have promised to give us the gold items which are eligible to get but these

I have purchased kids bangles from your company last year know I came back to sale those bangles qc asked me the bill but it was misplaced so that I told him the bill details he got the bill in your server and then also he have to reduce 3% from privileged gold rate he has taken 4% less from my gold when I asked him to take 3% he replied me in a very bad manner that gives me a very bad feeling try to guide him how to behave with customers

I joined in khazana gold scheme in amalapuram branch ap. I have completed 11 months. When i am joining the scheme they told that i can take jewellery anywhere in india. Now they are insisting me to take it from the amalapuram branch.. And saying that it includes cash transaction /cheque and involves so much procedure if they need to transfer the amount to other branch. I want to purchase the ornament in banglore branch as i like the collection here not in amalapuram

We are regular customers for khazana jewellery we want to buy chain and ear rings. They said to sit ten minutes. We waited fifteen minutes, no body came. We approached the manager, then he said harshly and irresponsibly that i[censored] want to buy u should wait otherwise u go other shop . then we went opposite shop dhanalxmi jewellery in vizianagaram. This is not first time .
this is fourth time. I have seen the same situation with other customers also. Two months before
they behaved very closely about monthly saving scheme. We have joined in monthly saving scheme also . now their behaviour is very bad.

Hi team,

My scheme for 11 months has been completed. Now it’s time to purchase the product as the products and not available reached the other nearest Khazana branch and selected the product branch transferred the photo copy of the product to required branch. But the branch is not responding about the product details. When it is available to purchase. So I believe it’s not the good service. So I want to speak with the branch manager of the Khazana Jewellery. So that I can find the best way to get by product.

Thanks,
Srilatha

Hello my self krishna chaitanya. I want to launch complaint on khazan jewellers before that i want to approach customer care. Since last year june i am paying monthly 3500. But now they are talking in a different way that they won't give money back i. E 33000 total. When i asked to give gold they are telling they won't have gold for 33000. Now they are asking to pay extra.. This is really fraud..

We purchased ornament last month on 21st... And we were asked to pay the policies... And we were promised free gift... They said that they would give us call in a 4 -5 days or a week... But didn't receive any call... So i called them up thrice again the same answer was given... Today i spoke to c. S executive miss parvathi... About the same she spoke very rudely with us saying "i don't when the stock will come then i asked her how long... She very angrily said it may take a month or a year so we will call you and... Disconnected my line while i was still talking... Is this the way you guys behave...? I want a reply to my complaint... And i want you to listen to my call that i spoke to your executive...

I wish to bring to your kind notice that I joined in Gold Purchase Scheme of Khazana Jewellery, Dwarakanagar, Visakhapatnam by paying monthly installments of Rs.6000 per month for 11 months.At the end of the scheme I got Rs.72000.With this money and by selling my personal gold, I purchased a chain for Rs.1, 19, 439 Bill No.-50SI-120491, dated 6th February 2019.As the personal gold that I gave to Khazana Jewellery was a little bit excess by Rs.1562, I was given advance receipt no.-50AD19-4585 dated 6th February 2019 for Rs.1562 and was advised that the amount can be used for purchases at any time.Yesterday[protected] when I went to purchase gold they have adjusted Rs.1384 instead of Rs.1562 given in the advance receipt.When I questioned the employee T.Ammaji (Floor Manager) she said that they deducted an amount of Rs.134 from the advance of Rs.1562 basing on yesterday[protected] gold price which is unfair.I request you to look into the matter and respond immediately.

Today My mom & My fiancee visited to Khazana Ongole branch to buy gold for marriage. One of the employee behavior is arrogant and unpolite manner.
Executive is not showing multiple varieties and making fun of customer.
They(mom & fiancee) got insulted and left the showroom. We are utterly disappointed with this incident. I personally have good impression on Khazana. But now it got totally changed.
I want apologies from the executive, and I will take this incident to Kishore Kumar Jain directly in a couple of days.

I am having a gold saving scheme numbered 08M1973 and for that account i have paid for the scheme in jan., 19 on 31st jan. But It's showing i have not paid.

Here's the receipt for the payment which I got online

https://www.onlinesbi.com/sbicollect/paymenthistory/paymenthistoryredirecturl.ht...⇄

DUA8177733 is the transaction number of sbi collect

Yesterday i purchase gold in khazana at gajuwaka showroom, total billing amount is :1, 22, 300.00, & i gave the amount 1, 22, 300.00, but the cashier govind gave the bill of 1, 20, 300.00, at that time i didn’t saw the bill, by today morning i saw that bill, he gave me wrongly entered bill, nw i went to khazana showroom & i asked to that person but he not agreed for that, so please action as soon as possible.

Had purchased an scheme in khazana raj bhavani road somajiguda for which first month at enrollment they had took the payment from my card and said for second we will give communication for addl docs for which till date i had not received any kind of intimation not communication by calls mails messages, after 5 months by finding the receipt and came to same store for payment, now these guys are not accepting and asked to purchase the gold for 15000 and close the plan and start new plan, need to understand what can be done for continuation of the plan without any other alternatives of loosing the plan, would be compromised only if the plan continues or else need to take it further on serious note.
Details name sunder kashinath
[protected]
[protected]@gmail.com
Please look at needful

The branch in khazana vijayawada branch. Please take care of that because customer satisfaction is main to any showroom in this competitive world. The employees in vijayawada branch are responding very arrogantly and in unpolite way.. Making fun of people waiting at the counter and it doesn't suit to this reputed khazaana company. I request to take severe action on this particular issue that is effecting ethical values..

I visited a khazana jewellery store at visakhapatnam, dwaraka nagar. Ms. Pavani asked us to wait for few minutes as she was busy with some other customer. We waited for more than 30 minutes. She was done with them and instead of coming to us, she shifted to some other customer who has just come. We waited for one hour and no one came upto show us anything despite asking them several times. Utterly disappointed.

Hi,
My association with khazana is almost 15yrs and i'm regular customer to khazana. Yesterday i reached out to kukatpally, hyderabad khazana branch to exchange my old khazana ornament which is 10 years old and requested for cash refund.
And i'm really disappointed with the response i received from the manager.
He says bill is mandatory for cash refund. How can you expect bill for 10year old ornament? I asked to get my purchase information from your bmackup system and he said, we cannot get history of that old.in that case, from your end itself you are not maintaing backup, how can you expect 10year old bill from our side. Also at the time of purchase of this ornament it was said 100% cash refund, and now he says it is 97% cash refund. If this cash refund is introduced recently it should be applied on recent jewellery. We are promised for 100% cash refund and exchange too when we purchased this ornament. Also, he says if bill is there 97% cash refund and if bill is not there it will be 96% cash refund. How fair it is? If bill is not there why it would be 96%?

We feel khazana is a brand and belief, but this is the first time i'm exchanging my ornament for cash refund, just that the design has become old and did not like the current designs, requested for cash refund.
And it's really very disappointing with khazana.

Hope you will get back to me on this with fair resolution.

My name is b. Trimurthulu, phone no.[protected]
I have purchased silver item on[protected] at khazana jewllery, rajahmundry by 8.30 p. M.in this connection, i have used credit card for payment of above said item at cash counter, rajahmundry. The cash counter personal asked my credit card pin no. Then, i have reveal the pin. My last transaction has only that day. But credit card amount was misused various purposes on[protected]. The matter placed before your khazana jewellery manager on[protected] by 9.00 p. M. Hence, i request you kindly be watch your cash counter personals, then your company very reputed organization. Cannot repeat this type things.

We visited one of your khajana showrooms at bhimavaram today around 8pm and I am very sorry to say that one of your employees named vijay didn't allowed us inside the show room instead of that opened door half and asked us arrogantly what do you want? Is it the way to treat a customer in khajana? His customer service doesn't match up to the brand name of khajana advice him to do job with passion and more patience with regards

I would like to know credit card payment policy while payment card holder is mandatory?
My wife purchase gold and silver while billing time your employee argue in bhimavaram branch andhrapradesh
Previously she purchased ear rings in knajana kukatpally branch at that no one can oppse the credit card payment usaully my using my credit card.. She was very much dispointed i called and give pan card and addarcard but your employee is not responding properly
So your loosing valuable customer