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Khazana Jewellery Complaints & Reviews

www.khazanajewellery.com
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Updated: May 11, 2026
Complaints 228
Resolved
14
Unresolved
214
Bad 😕 It seems that Khazana Jewellery has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Khazana Jewellery reviews & complaints page 3

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R
Ramyakkr
Jul 3, 2023
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I have a scheme for rs.5000/- at Station Road khazana showroom visakhapatnam ( old showroom). I regularly paid all the installments and it's rejecting the final payment.When I contacted the showroom they have directed me to the cash counter.The person there was very impatient with me, when I have asked about my doubt for 2times, he simply disconnected the call. I am a very regular loyal n valuable customer to Khazana.U can check my purchases and the amount of gold through my mobile number. I referred the brand to many but now I feel that the brand is loosing it's grace.
Khazana Jewellery customer support has been notified about the posted complaint.
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    S
    Sudhansu S Mohapatra
    Jun 28, 2023
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    Address: BAIKUNTHA NAGAR 3RD LANE BERHAMPUR ODISHA 760001

    I have taken four monthly scheme from your showroom at Berhampur, Odisha. My Ms no is 60Q6240, 60Q6241, 60Q7386 and 60Q7387.
    I have visited to above showroom five times to collect my gift eligible as per scheme amount. Every time they assured me the gift is not available now. In fourth visit, I request them to note my phone number and inform me when gift is available. But after one month I have not received any call from showroom . In last visit on 24/06/2023, I got same replay that the gift is not available now. But all discussion, they said me when gift is available, we will hand over the same at your premises. Now they said u collect the same from our shop.
    Khazana Jewellery is a known brand and have good reputation in market.
    If they behave same thing with other customer like me, than God only save ur goodwill.
    Expecting a good move from ur end.

    Sudhansu Sekhar Mohapatra
    Chartered Accountant
    Cell No [protected]
    Khazana Jewellery customer support has been notified about the posted complaint.
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      L
      Lalitha Madhavi
      Apr 9, 2023
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      Address: Tirupati vv nagar

      I made a jewellery purchase in tirupati showroom vv nagara recently, they charged me extra. Highly disappointed.. had very sof and experience vth other branches but this ill this purchase I felt like never look bach for purchase to this branded agai.. this is our hard earned money, don't even know my problem vll be picked or not. Very worst experience.
      Khazana Jewellery customer support has been notified about the posted complaint.
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        M
        manikumar adabala
        from Powai, Maharashtra
        Mar 5, 2023
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        Address: Rajahmundry,Andhra Pradesh

        Hello,

        I bought chain in your store at rajahmundry Andhra Pradesh, 10 days ago
        It’s broken with in days,
        I clearly explained your staff ibrahim before I take, I need for daily wear need be strong, how delicate it is, I want to replace the design or else refund the money

        Note: your staff response too rude towards customers especially there is person called himself as manager name Varma at your Rajahmundry store
        I’m sure I don’t refer again your Khazana

        I’m extremely disappointed with Khazana
        Very bad
        Khazana Jewellery customer support has been notified about the posted complaint.
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          A
          Amarnath Alla
          Feb 25, 2023
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          I have purchased a diamond ring for my better half, which was sold by khazana jewellery, chanda nagar branch. during purchase they said and confirmed us. it can be worn for daily purpose as we except to wear engagement ring daily.

          After our engagement, ring started to shape out and displace and even a attachment broke. As my wedding is getting closer and one week away. we have went to the store requesting for replacement or requested for change in ring. As quality of the product is not upto the mark. for a diamond ring is not the right standard. The purchase experience even got worse when we were told we had to wait for 20 more days as it had to go to Chennai, they didn’t understand the importance of the event of wedding ring has to be there. Manager stated single ring cant’t be sent and it has to be sent in a bulk schedule. I am very sure this will get damaged even after repair. Hence i needed a full refund of the purchase. It is not suited for purpose intended.
          Khazana Jewellery customer support has been notified about the posted complaint.
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          The ring was out of shape just in one week and in 2 days after wearing
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            J
            javed ibrahim
            Jan 29, 2023
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            Address: Visakhapatnam

            Mr psycho manager naresh he didn't know how to talk with staff, he is very rude vulgarity person.
            Everyone manager resigning because of him,
            Giving to every staff Pressurised,
            No development
            Only doing politics with staff
            13hours for female workers also.
            ### policies
            Every staff is resigning because of him

            Please do change the management..
            Khazana Jewellery customer support has been notified about the posted complaint.
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              J
              javed ibrahim
              Jan 29, 2023
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              Address: Visakhapatnam

              Mr psycho manager naresh he didn't know how to talk with staff, he is very rude vulgarity person.
              Everyone manager resigning because of him,
              Giving to every staff Pressurised,
              No development
              Only doing politics with staff
              13hours for female workers also.
              ### policies
              Every staff is resigning because of him

              Please do change the management
              Khazana Jewellery customer support has been notified about the posted complaint.
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                V
                Venkateswaramma Akula
                from Mangalagiri, Andhra Pradesh
                Jan 25, 2023
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                Address: Guntur, Andhra Pradesh

                Hi,
                My mother bought a chain which is of 47 grams and billing is also made for 47 grams, now it’s weighing only 42 grams and we have brought only one item and we showed the bill also to the management. We need the compensation for the 5 grams. It was bought in the vijayawada store . Help us on this issue
                Khazana Jewellery customer support has been notified about the posted complaint.
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                  L
                  Lakshmi bavisetti
                  from Kakinada, Andhra Pradesh
                  Dec 24, 2022
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                  Address: Kakinada

                  I have done online payment through phonepe in khazana jewellery app. My amount was debited from my account. But it is showing that dropped in khazana jewellery app.
                  Khazana Jewellery customer support has been notified about the posted complaint.
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                    L
                    Lakshmi bavisetti
                    from Kakinada, Andhra Pradesh
                    Dec 24, 2022
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                    Address: Kakinada

                    I paid amount through phonepe in khazana jewellery app. My amount was debited. Payment was successful. But it is showing that pending in khazana jewellery app.
                    Khazana Jewellery customer support has been notified about the posted complaint.
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                      M
                      Moshitha
                      from Noida, Uttar Pradesh
                      Nov 2, 2022
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                      I made the monthly payment for my saving scheme via debit card. The payment took place and money got debited. But the transaction is showing as "Cancelled". Kindly assist me with the same.
                      Khazana Jewellery customer support has been notified about the posted complaint.
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                        N
                        Nagamahendra Vakati
                        Sep 5, 2022
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                        Address: Ongole

                        I joined the scheme on September 2021 for the 11 months scheme and I paid till dec for 4 months (16k per month).after that due to medical reasons I Didnot pay the amount.After maturity date (aug) I went there to buy the gold and they told me that gold Wastage not covered because of less payments and the complimentary gifts have to pay.these are the things they Didnot told me at the beginning
                        Khazana Jewellery customer support has been notified about the posted complaint.
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                          C
                          C. Rathnakar
                          from Hyderabad, Andhra Pradesh
                          Aug 21, 2022
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                          We have subscribed for 11 months Gold Instalment Scheme on 26Jul 22.
                          But the related Offer Gift was not available in stoch, and intimated us to supply in a month time. On 20th Aug. inquired about it. But still they didn't receive the stock.
                          It embarassing to hear it fron such a big company why can't the manage simple things.
                          Khazana Jewellery customer support has been notified about the posted complaint.
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                            S
                            Suresh98283
                            from Hyderabad, Uttar Pradesh
                            Aug 17, 2022
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                            Address: Kukatpally

                            Weight issue and bad quality
                            Khazana Jewellery customer support has been notified about the posted complaint.
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                              R
                              Rambabu#1974
                              from Visakhapatnam, Andhra Pradesh
                              Aug 17, 2022
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                              Address: 9985577067

                              I have paid 5000/- on 19.6.2022 at ur shop visakhapatnam, near sangam Sarat theatre visakhapatnam thru phone pay. But my amount not came back. Please take immediate action
                              Khazana Jewellery customer support has been notified about the posted complaint.
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                                N
                                Naveena99999
                                Aug 1, 2022
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                                Address: Somajiguda, Hyderabad

                                I have purchase gold of about 6 lakhs and by mistake i made a payment of 6929 extra on 24.07.2022 and the staff there told me that money shall be refunded in 07 days and I haven't received the amount even by 01.08.2022. Please resolve this and do refund the excess amount paid. Thank you.
                                Khazana Jewellery customer support has been notified about the posted complaint.
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                                  M
                                  Mounika gullipalli
                                  from Hyderabad, Telangana
                                  Jul 24, 2022
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                                  Address: Chandannagar Hyderabad

                                  Hi KHAZANA Jwelles Team,

                                  I visited Hyderabad branch yesterday night at near Miyapur branch.the worst experience I faced for the first in my life as I regular customer to vishakapatnam they received so good and decent but yesterday the manager and sales girls was like hell in Chandannagar branch Hyderabad.

                                  Issue: I waited for 1 hour at bangle section and I was so frustrated because sales girls reacting very rude manner when we ask how much time it will took to show bangles. I waited another half an hour …one of the sales women came and show item of Jwellery with disinterested manner, finally I selected and I went to upstaris for silver the same problem I faced..ok I selected my silver items and bangles at last.. to get my final estimation of my gold they took another 2 hours… worst manager and staff not even respectful..every women customer scolding manager directly but he is not responding you can watch CC FOOTAGE.

                                  Please treat customer with good service.

                                  My experience: worst of the worst
                                  Khazana Jewellery customer support has been notified about the posted complaint.
                                  Jul 24, 2022
                                  Updated by Mounika gullipalli                                   Hi KHAZANA Jwelles Team,

                                  I visited Hyderabad branch yesterday night at near Miyapur branch.the worst experience I faced for the first in my life as I regular customer to vishakapatnam they received so good and decent but yesterday the manager and sales girls was like hell in Chandannagar branch Hyderabad.

                                  Issue: I waited for 1 hour at bangle section and I was so frustrated because sales girls reacting very rude manner when we ask how much time it will took to show bangles. I waited another half an hour …one of the sales women came and show item of Jwellery with disinterested manner, finally I selected and I went to upstaris for silver the same problem I faced..ok I selected my silver items and bangles at last.. to get my final estimation of my gold they took another 2 hours… worst manager and staff not even respectful..every women customer scolding manager directly but he is not responding you can watch CC FOOTAGE.

                                  Please treat customer with good service.

                                  My experience: worst of the worst
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                                    N
                                    nagaraju siriki
                                    Jul 23, 2022
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                                    Address: Vizag

                                    Good evening sir,
                                    This is Nagaraju siriki from annavaram ...i have 3 khazana account ..once of the account is completed one month before so family went to khazana jewellery for receiv the gold in tuni ...but gajuwaka branch connt reply confirm message mail .. almost i am waiting more then 2 hour still no reply from gajuwaka branch...please file the complaint... I am not satisfied in your branch [protected]
                                    Khazana Jewellery customer support has been notified about the posted complaint.
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                                      K
                                      K srikalyani
                                      from Hyderabad, Telangana
                                      Jul 17, 2022
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                                      Iam having scheme 11 months now they are not responding. Now we are waiting for 2 hours but still they are are not responding I want to take gold now 2 nd 4 th floor customer service is very bad they are talking nonsense they are busy why they are getting salaries to receive customers next time I want take schme
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                                        P
                                        Purvi2015
                                        Jul 7, 2022
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                                        Address: Vizianagaram town AP

                                        This is V. MADHUSUDHAN ([protected]) I joined gold monthly scheme dated on[protected] in your branch vizianagaram town AP. My MS number 39Q9529 A, (5000/-per month) mount is RS. 4000 . Than I faced one problem that is my actual mobile number is [protected] But your vizianagaram branch employee wrongly feeded as [protected] . I visited your branch Somany times for changing mobile number they could not rectify my problem sofar 23 days . So kindly I request to you please rectify my problem as early as possible .
                                        Thanking you.
                                        V. MADHUSUDHAN
                                        [protected]
                                        Khazana Jewellery customer support has been notified about the posted complaint.
                                        Jul 20, 2022
                                        Updated by Purvi2015                                         Already one month is gone How much time to take for changing mobile number at least... ?
                                        Jul 21, 2022
                                        Updated by Purvi2015                                         Mobile number changed successfully
                                        ... Thanks to khajana jewellers...
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