Khazana Jewellery Complaints & Reviews

I have been paying a scheme of 4000 every month.I have already paid an amount of 32k.I have taken the scheme from khazana karimnagar Telangana branch.Now the branch is closed and they are also pending with the gift they promised to provide at the time of taking the scheme.I have not received any info related to store closure.Please help me with this and guide me where to collect money or buy gold for the money I have paid

Hyderabad madinaguda branch staff behavior not good. especially branch manager very negligent.

No value for customer time at brodipet, guntur office. They keep you waiting for hours even after everything is finalised. Very bad receiving.

I have paid a scheme for 11 and I was asked to come and purchase of the jewelry within 15 days and I have come to somiguda branch and the told that I have to wait for 2 days of processing between branch and if the gold inflates I have to bear the loss.

You get push during sale of scheme and when it come to purchase you are explained that I have to wait for purchase .

Totally unfair and misguided sales techniques and after sales schemes.

After escalation they said they will process in 2.5 hours and I have wait in store for this to take place .

Experience of purchase should seamless and convenient and no run into such problem

Denis [protected]

I had invested in the monthly scheme for months togather. Currently the showroom in Mangalore is closed. How do I reclaim the money back ?

On 30/09/2021 when I was making the installment payment of Rs.7000 through Google pay the transaction showed has failed so then I made the payment through phone pay which was successful and also the payment which was made through Google pay was also successfull but khazana confirmed only one transaction which was made through Google pay was successful but not received the amount from phone pay also stated that the amount is dropped. I also confirmed with my HDFC Bank which they confirmed that both the payment was successful to merchant but merchant is not agreeing the amount is received which was made through phone pay.

I have been following up on this from past 15 days but there is no proper response

Please find the necessary attachment

This is regarding Khazana Jewellery Gold Scheme. We have been loyal customers for many years and have been availing this scheme regularly. However, recently we are going through VERY disappointing experience while trying to avail benefits of the scheme at the end of the term.

My parents have joined Gold Scheme in October 2020 and paid continuously for eleven months. At present, they are unable to take jewelry in person as they are staying abroad and will be returning in November, 2021. So, they authorized their children to receive jewelry from the matured Gold Scheme on behalf of them. They submitted a signed copy authorizing their children to receive the Gold and as well provided Aadhar cards for verification. They also talked over phone with store manager and explained the situation. Despite all this, the store is insisting on providing OTP which my parents would receive on their mobile phones. Unfortunately, my parents mobiles are not working in US and they are unable to provide OTPs. We were told that the ONLY option left over for us was to receive a Cheque for the amount that we paid and forgo benefits as my parents cannot visit the store in-person.

This is really disappointing as we were not told in the beginning about these terms. We thought KHAZANA would have various options to provide BEST CUSTOMER EXPERIENCE when customers need genuine support. Moreover, despite providing identity and authorization, we were being told to forgo benefits and receive Cheque. We got to know that the process is much smoother with other Gold Jewellery shops. For the last couple of days, this whole thing caused lot of inconvenience for my parents and they are worried about their money. If we have to forgo benefits, then there is no point in the Gold scheme.

As a last resort, we are raising this complaint to seek some support. We have observed that the respect and dedication that KHAZANA exhibits to the customers before enrolling in the Gold Scheme is totally absent when customers need genuine support for reaping the benefits of the scheme, thus undermining the very purpose of the scheme.

Hope you will understand and help us with this issue.

Details of the scheme:
Par No: 30N1174 : Rs.2000/- (Per Month)
Par No: 30N1175 : Rs.4000/- (Per Month)

Worsted service on scheme, and employees behaviour,
Please arrange me a meeting I will talk to you.
About Kukatpally branc
Call me
[protected]

Yesterday I paid monthly plan of 3000 in g pay amount debited from account and when see transaction in g pay shows amount credited to khazana but in khazana app shows failed, what is the solution for this

Res sir, I am p.v.raveendra babu from nellore, A.P. I paid 20000 th for month, scheme closed on march 2021.but iam unable take ornament due no models are in shop. On[protected] you sent a message sending checks, till today iam not received.To day went to take ornament your account telling checks are delivered. So please check and give me the feed back.This is very inconvenience to me.

Dear Sir,

I wanted to return my ornament.
It is having ruby +emerald stones.
For gold the present rate they are giving.

They are not giving clarity about ruby + emerald stone price for returning.

You are requested to give me the clarity about it.

Regards
NAVEEN

I have started a scheme on Oct 2019, i paid 8bills on online through Paytm, 3bills I paid at shop, so I paid every month, last month online showed me pending 2bills ( i.e., 10&11), so that I paid 2bills at a time. Now online showing still 11th bill is pending & I paid last bill as 9&10th bill, we visited to the shop, they said still 1 bill is pending.
Y did u cheat customers?

Sir/madam, this is bring to your notice my wife A Sowmya joined 2 monthly scheme 4000/- and 2000/- .Your company offered 2 gifts for the same but we visited 3 times to your shop in Khammam Telangana but the staff telling that the stock not yet received. Sir, why your company making false promises to attract the customer. We are not satisfied with the service

I am regular costumer at your Vizianagaram khazana jewellers.
Recently I am shifted to hyderabad and I wanted some cash in exchange of bangle which I have purchased from your Vizianagaram branch, unfortunately I lost the bill, during shifting. I requested manager to look for my details in his computer, and he simply deny to look my details in his record. I was even ready to show my adhar card, registered contact information. But there is no help from your people. I don't understand when I bought the bangle from ur same branch what.is problem with manager to atleast look at detail.??

I had purchased diamond ear stud at khazana jewellery Dickinson road bangalore. At the time of purchase staff has told us, if we returning back or selling resale value of diamond will be 100%. After 4 months due to some emergency I had to sale the studs, the staff was very rude, didn't respond properly, made to wait for 2 hours. And deducted more money, and didn't give the resale value which was committed at the time of purchase. Also didn't give cash, said amount will be transferred to account.
During my emergency even after selling my gold, which was purchased in the same shop, after giving those bills I didn't get money when it was required.
It's my personal experience, at the time of purchase of gold or diamond in khazana jewellery provided incorrect and false information to customers, very rude, and making wait for long time.

Customer name-Korada Anusha
Contact-[protected]

So, I am a customer(Anusha Korada) who is paying 42000 per month for 12 months as advance purchase and now I am leaving to US and also I paid all the amount of 12 months till date and they have given a date of buying like August 9th 2021.Now, I want to select my product as I won't be available on that date and my sister will take on my behalf.
Now, khazana people are saying that we have to pay extra amount to select the product and keep.How far is that fair ? Is this is what you give value to a customer who paid 42k every month like almost who invested 6 lakhs within a year.I thought of investing 1 lakh after this, but I am taking back my decision that I shouldn't buy anything in khazana and even I suggest my friends not to buy or invest who doesn't value their customers

This is Vinod Kumar R I enrolled on 29.09.2020 in your Gold Savings Schemes in Jayanagar branch, Bangalore. That time Ms.Roopa (Employee ID -10179) who is recommended for taking this gold scheme weight option. As she had sales pressure she splitter 4different name and 4different amount. i.e Rs 2000 X 2schemes and Rs -1000 x 2schemes.
Details are given below -
PARNO - 05N739.
PARNO - 05N736.
PARNO - 05N738.
PARNO - 05N737.
As per your executive and scheme intimation I completed paid 11months, till the date-19th July 2021.
While paying the monthly scheme in your branch person informed me that when ever your completed the due same day you can avail the gold. As per his communication and we committed certain things in our family occasion.
Last week I visited to your Jayanagar store, Mr. Siddalingaya(staff) said you can't take now because of maturity date is on 29-Aug-2021. And Your Store Manager Mr. Manjunath came told we will give 100% benifit on purchasing gold. But on that day we are not good mood to take this option. Need time to think so we came back.
Today I.e.29th July 2021. Mr. Siddalingaya (Staff) and Manjunath (Manager) are telling different story, stating today you can't take this 100% benifits and guided very badly. This people only don't have knowledge about the product and services.in this case suffering will be customer.
Now I need to escalate this two people giving wrong commitment and information to the customer and services from the Jayanagar branch is pathetic. I can say one zero knowledge to the staff about the SCHEME.
Now as your employee committed I need 100% benifit of this scheme. Need to purchase the product with in this month.
If it nor, definitely I will raise an complaints infront of court of law.

I have purchased 22 Karat Gold Necklace set on 19.02.2019. Now the quality of the gold is not it looking like a normal metal. I herewith attached the the pictures of the gold and my tax invoice. Regarding this I already sent a mail there is no response from Khazana.

42N631

Hi,

On above account we were paying advance payment through online, now since few month we could not open that sbi portal and given numbers no one responding.
Scheme shedules also skipped because of not responding...
Tried on below numbers, but no response
[protected]
[protected]
[protected].

Looking forward your kind revert.

I have selected a bracelet and asked the concerned executive to keep it aside as I wish to do some more shopping at Khazana Rajahmundry store. After finishing my shopping of ear rings and other products I returned to the counter for making payment. Unfortunately to my surprise I came to know that the bracelet that I have selected is being sold to some other customer. It was a very unpleasant shopping experience at Khazana. I am being a regular customer of Khazana and I faced a untrained and unprofessional executives and Managers who are unable to manage the business. After realizing the mistake I waited more than half an hour to see the manager which made me feel that even manager level executives are also not bothered about customer. It's quite unpleasant and I wish not to visit your store in my entire life time.