Khazana Jewellery Complaints & Reviews

I have paid August month due through mobile app and g pay but not showing the ledger augest month please solve this issue

I am V Sravanthi no. 39N200.Already given cell no change application at RJY branch. But they not sent to VZM branch

I already had gold purchase scheme account in Khazana madurai..THey send the letter showroom is going to tirunelveli please choose to close or continue in tirunelveli..so I decided to close I gave it last week Tuesday..my scheme is closed but my amount is not credited yet..no response from Khazana madurai..my name is Selvakumari m

I have exchanged 18carats chain which is 7.4grams... they miscalculated the amount...
i need correct calculation...i need help regarding this...i have purchased recently 13 lakhs worth jewellery...but lost trust due to miscalculations... im skeptical to purchase next time in your store...

Transaction completed and amount got deducted from my account but on app it's showing payment status as pending.
With trasc I'd ending with 24716078

I bought a necklace worth of 4 lakhs in April 2021 and on the same day we paid 5k on a scheme on montly basis and we chose a pressure cooker but that was not given to us saying that no stock and it's been 3 months and no one called us to take the gift and if I call no one lifts the call. How could a customer believes in your shop if you behave like this on a small thing, I wanted to queen your rules, ethics and responsibility.

Scheme employee id: 48N612

I am part of Khazana monthly scheme and i payed for 7months, all of sudden they layed off the showroom asking us to submit the proofs to settle the amount what we payed.
At the start of the scheme the requested us to open the schemes and they offered few gift items.
Now, the situation is reverse though we have payed scheme amount of 28000, they are ready to pay only 26500 and they remaining amount they are charging for gift item.

Did we ask for the Gift at the time of scheme initiation ? how you will deduct the money from us.

And one more point, from these 7months we have payed scheme amount and where is the interest for that ?

Are we looking as fools to you?

I have been trying to open your website but only facebook link is available. I am also unable to undertake online payment of gold scheme.but the website is not visible.

Hi Khazana Jewellery,

Can you please let me know why is your website unable to access? It is been down for quite sometime now - I need to make payment advance via online portal.

Kindly help.

Thanks,
Iftekar Hussain

I bought pendant from your shop last month, and wore it yesterday. I am surprised to see that in 1 day that too not whole day, it’s like 4-5 hours after wearing it, 1 stone came out. Really disappointed with such piece of jewellery.

Can you confirm why you guys have such kind of things in your place and what can be done now!

Regards
Mohita Joshi

On line payment not working.we are trying since 2 months

I called the customer care. Thy spoke so rudely and didn't give appropriate response. Worst service.

Hello

I had visited ur khazana ie ANANTAPUR showroom on 24.03.2021 and purchased 1no necklace set net weight is 21.050. For that ur sales person one Mr. SURESH told VA 20% and finally reduced 13%. I accepted and paid Rs 1, 02, 930 in the name of my daughter D pooja including 3% GST also. VERIFY ATTACHED UR BILL.

Before that I had purchased so many jewellery for my family purpose and also I have reccomended my friends and relatives. I[censored] people's will ask ur SALES person ie SURESH.

Also ur MANAGER SATISH requested me join in monthly scheme. As per his request I had joined Rs5000 monthly scheme immediately on 24.03.2021.

My family members not happy about design which was purchased on 24.03.2021. For that as per ur terms and conditions I had utilized 3 to 4 days exchange o[censored]r policies.

I had exchange the product vide ur bill no 36SI-17944 dt 26.03.2021 ie Necklace long chain net weight is 26.710 grams. For that ur SALES person one Mr JAFFER I think his name assist me on 26.03.2021 and he told me VA ie 16% and I asked make it 10% and he was taken his superior advice one Mr Chandra SEKHAR not accepted for that and he told me 13% for that I have not accepted again I requested for 11% for that also not accepted from ur Chandra SEKHAR. And I requested arrange refund for that also ur Chandra SEKHAR not accepted. His mentality is at any cost customer should take exchange. Their is no option for me ie exchanged by forcefully I have taken necklace long chain for 13% VA. In the name of my daughter D pooja. VERIFY ATTACHED BILL.

Because on 26.03.2021 Suresh is under training and ur Incharge SATISH also not there.

For that ur One Mr Chandra SEKHAR wasted lot of time to making Bill's and i suffered a lot.To be Frank I am not happy about his services.

For exchange u people's returned full of my amount and make fresh exchange bill but in my issue colled more Rs488 ie rate difference also. Because o[censored]r Chandra SEKHAR I loose Rs488 and VA charges also.

Earlier ur SURESH reduced 20% to 13% ie 7% for exchange ur Chandra SEKHAR reduced 16% to 13% ie only 3%. Their is no option for me I have accepted for exchange. And also I had paid as per ur bill no 36SI-17944 dt 26.03.2021. The bill was raised in my daughter's name D pooja.

Ur Chandra SEKHAR mentality I had suffered a lot on 26.03.2021 even if I asked khazana superior contact nos AGM, GM, HEAD-Sales to discussmy VA issue. . But he was not provided.

Because o[censored]r Chandra SEKHAR I have canceled monthly scheme Rs5000 on 26.03.2021 and gift collected from my house.

And also I have taken schemes at JOYALUKKAS, ANANTAPUR Rs8000 + Rs2000 both vide schemes I'd nos 8088062, 8088904 dt 26.03.2021 and 27.03.2021. Along with this I have purchased ear rings at VA11% also at JOYALUKKAS.

As a regular customer of khazana because o[censored]r Chandra SEKHAR I had chosen JOYALUKKAS.

Infuture I won't buy any products at ur khazana and also I won't recommend anyone because o[censored]r Chandra SEKHAR.

Not only this ur Chandra SEKHAR sent my house one o[censored]r SALES person ie Mr. CHAITANYA for collecting the Monthly scheme gift ie Butterfly cooker.

Gift cost Rs1331 mentioned in my bill. I have received entire scheme amount Rs5000.

This bill adjusts as per ur chandra SEKHAR guidelines from ur cashier one Mr. NAGENDRA. This is ur system.

In the interest o[censored]r khazana reputation I am sending this email.

As a regular customer of khazana in this issue I suffered a lot from ur Chandra SEKHAR who is incharge on 26.03.2021.

With regards
DGS RAO
[protected].
[protected].

I B Supriya Advocate, purchased necklace set on[protected] in kazahana store, Somajiguda, Hyderabad. It was very short and tiet to my neck, at the time of purchase sales person told that right now adjustable rings not available and requested to come after two days and we went on[protected] said no stock, so I decided to exchange that necklace set and purchased two sets of earrings and paid extra 20000/- for extra grams. From two sets I want to exchange one earring set and asked for exchange. Manager said that their is no option for second time exchange. How simply they will tell first time I exchanged because of their negligence, that is not my mistake and now being as a customer I want to exchange only one set of earning and that to it is gold not a small amount. Manager and sales person not at all responding. Please resolve my problem.

We started paying the policy in 2019 paid for 4 months after due to cobid we couldnt pay as the stores are closed and no one to guide for online payment so after they said u can buy but there will be no benefit.but now when we went to purchase gold they are deducting for the gifts which they gave saying them as COMPLIMENTARY and deduction amounts for them also Too HIGH also gave gifts of different price for the 2 policies they gave and reducing different amounts without any intimation given during the beginning of policy . U guys are making us pay more by saying things like this it is like cheating giving gifts by saying complimentary .pls look into this as soon as possilbe .our policy nos 30M9712, 30M9713

Hi. I have paid a total of 45000 rupees through gold scheme at Khammam khazana. I was said that ornament can be bought at any branch. So I visited somajiguda branch many a times but they are saying we need to contact the Khammam branch. Tried calling them several times but no response. This is utterly not fair at all. Why can't they respond. I am calling them from past one month still no response.

The reciept no : 35M10514.
I'm expecting an immediate solution for this otherwise I cannot trust Khazana nor will I suggest it to anyone one.
Thank you in advance.

I have been a loyal customer to khazana since 10yrs, in this period I bought some serious amount of gold and diamonds, but once I went to buy silver I had a very bad experience, I have waited for and hour but no one attended since in came to buy silver, there is no order of priority ( first come first served) i[censored] r there to buy diamonds u will be served immediately and there goes gold, i[censored] went for silver no one attends the counter is empty. Due to covid I wore a mask, so they didn't identify me, after removing my mask they said we didn't thought it was u, they are attend only who came to buy gold and diamonds, from here on I'll never buy any product from khazana, itz a place where there r no ethics, and no respect for people.

My idno is 32M18986

Monthly scheme I'd no 32M18987 submitted two times payment

I have a problem with khazana app. I logged in with my contact number in khazana app and joined a new scheme and filled all the details. Accepted the terms and conditions, and finally done payment of 4000/- through net banking. Amount has been debited from my SBI account to PASFER TECHNOLOGIES PRIVATE LIMITED.But In khazana app it's not showing my scheme details or my payment details. Please help me with this problem at the earliest