Khazana Jewellery Pvt Ltd — khazana jewellery savings advance purchase scheme issue

Address:

Khazana jewellery Pvt Ltd, A S Rao Nagar, Hyderabad

Dear sir/ madam,

I have purchased 2 ear studs from khazana jewellery pvt ltd on 08.02.2020 of 16.390 gross weight at the cost of rs.74, 783/- and we have got the free gift of small prestige cooker of 3 lt capacity. The staff of khazana jwellery limited forcefully introduced savings scheme of purchase advanse scheme. I have paid rs.4, 000/- with receipt no 25mr[protected], further i couldn't approach khazana a s rao nagar for paying instalments due to covid-19 pandemic situation, and, i haven't received any messages and phone calls from khazana jewellery pvt ltd to remind me about the savings monthly instalments, today on 06.10.2020 i have approached khazana jewellery pvt ltd, a s rao nagar branch after covid unlock to pay the advance savings monthly instalments, but they rejected my request to continue the scheme or to refund my paid amount of rs.4000/- after my several requests, they agreed to pay by deducting of rs. 1331/- from rs.4, 000/-. They told me they are deducting rs.1331/- for the free gift given to me at the time of my purchase on 08.02.2020. I haven't agreed for the same, please do justice to me to get my full refund amount of rs.4000/- from kazana jewellery pvt ltd.