Khazana Jewellery Pvt Ltd — Misleading gold deposit/exchange scheme, GST burden, and refusal to accept written complaint

Address: Dwarakanagar, Visakhapatnam, Andhra Pradesh

Website: khazanajewellery.com

My wife, Kalari Kanaka Mahalakshmi, joined Khazana Jewellery’s gold deposit/exchange scheme on[protected]. We deposited 60.384 grams of gold under Receipt No. 50R4016.

The showroom staff represented the scheme as a deposit/exchange benefit scheme. However, at maturity, they are treating it as a new purchase and demanding GST on the final bill without providing any proper written clarification.

I sent multiple emails and also personally visited the Dwarakanagar branch, but the branch manager refused to accept my written complaint. The pamphlet provided by the showroom does not clearly explain the GST impact in a way that a normal customer can understand.

I also have the purchase bills for the gold deposited under this scheme, and GST has already been paid on those bills. Even after this, the showroom is again demanding GST at the time of maturity, which is unfair and places an additional burden on the customer.

This has caused confusion, financial burden, and lack of transparency. I request action for misleading representation, unfair trade practice, and deficiency in service.