Khivraj Bajaj — Mishandling of the bike as well as unacceptable behavior by service centre manager

Address:

Bangalore, Karnataka

I had given my bike for service on 5th match 2016. prior to this i had a small collision on the right end of my bike, which is a kawasaki ninja 300. and as far as we could make out only the brake pedal was bent. on the time of giving to service there was no real crack on the right hand side fairing of the bike. while delivery the right fairing was broken and the screw attatchment was also broken on the front of the bike.and they also said that when the parts were removed for service there was no real crack or breakage on the right hand side sheild of the bike. when taking delivery, 30 seconds into a ride, i noticed a small crack and took it back to the indiranagar Khivraj diamond service centre, where the bike had been serviced. they first told me I had crashed the bike immediately after taking the bike out after delivery where as upon their inspection there was no visible proof of the bike having crashed at that time. they are not willing to own up and take responsibilty of this mishandling issue and also unaccpetable behavior by the service centre Head Mr. Harsha.
when asked to talk properly he asks me if he should fall on my feet and talk to me and things like that. so i asked him to learn from the yamaha people on how to talk to customers. he said "even when a man dies he learns something"
I would want a replacement for the whole left sheild which costs Rs 14000 or more.