Khosla eShoppe / Khosla Electronics Complaints & Reviews

Sir myself abhirup basu on monday (13/05/2019) i have purchased a samsung ac from khosla electronics barasat. The salesman of the store toke us that the ac will be within wednesday (15/05/2019) but it has been delivered on thursday (16/05/2019) 10:30pm at night after countless phone calls. The salesman told me that the ac installation will be done within today i. E. Friday (17/05/2019) only but i now when i asked salesman about the installation of ac then he started to make stories. My concern is that i have purchased that product due to the goodwill and commitment of the khosla but now i can see that there is so such thing and the sales executive tell many things before selling and after sales he/she will say a different things. So what should i do can you guys tell me or i should go the consumer forum?

I just recently bought an ac samsung triple inverter from khosla sodpur.
The staff name is malay rajbangshi, he is a sales staff and when i'm purchasing this ac he commit me that the ac will install within 2days. He just tell me that please collect the ac from out titagarh and will surely install the ac within 48 hours. Purchasing date is 14th of may 2019 and today 17th of may 2019. Please take a necessary action against these # staffs.

Sir maine ek panasonic ka ac kharida hai khosla electronics (Krishnanagar) se, date tha 13/5/2019 (Sombar)... Us din jab main gaya tha mere pitaji ke sath tab khosla store me jo sales executive tha usne hame ac ke bareme ghalat jankari di... Hame ac ka sare features ghalat bataya... Tab hame malum hi nahi tha ki woh sales man hame ghalat bata raha hai... Sir uske baad wednesday (15/5/2019) mere gharme ac ka delivery ho gaya, aur uske agle din yani ki 16/5/2019 gurubar ko installment wale ghar me aya aur ac ko install kar diya... Sir hame sales executive ka ghalti aur wrong information ke bareme tab pata chala jab installment wale test karne ke liye ac on kiya... Total diffrent model nikla... Sales man kharidari karte samai jo bhi bolata store me woh bilkul ghalat nikla... Sar ham ek middle class ghar se hai... Bahat kasto bad, paiso ka bandobast karke ek ac kharida hai... Maine khosla ka bahat naam suna tha, sur mujhe pura biswas tha khosla store me sahi dam main sahi chis milega... Par sir ac kharidne ke baad khosla ke upar se mera biswas aur varosa bilkul uth gaya hai... Sir mera hat jor kar apse binti hai please mera ac agar ho sake to badal dijiye... Apki bahat maherbani hogi... Mera details below —

Name - debjyoti chandra
Adress - 17/1, mitra para ghat road, p. O.- nabadwip dham, dist, - nadia, pin - 741302 (Wb)
Contact - [protected] / [protected]e
Email - [protected]@gmail.com

I bought a lloyd ac from koshla liluah on saturday 11 the may 2019. It was told that it will be delivered by monday 11 of may.
Today is thursday 16 of may but still it is not delivered. When we call they talk to us very rudely and does not answer properly. Sometimes they don't we peaks up the phone.
Yesterday they told us to hold for one more day due to which we cancelled our plan.
Till now they are not answering

Dear sir,

My name is prince soni and i used to buy electronic products from khosla electronics regularly as a trustwothy dealer.

This time i bought 1.5 ton voltas inverter ac in the month of april 2019. Which was improperly installed at my home due to which the ac water flows inside the room and the outdoor unit was also not properly fixed the screw and nuts are loose as a result of which any misfortune can happen and that may cause to loss of life as outdoor unit is installed on the top of the 4 storey building.

I have called many times to the installer and sent him the picture of the same and also called prasanjit to take the matter seriously but they were not responding and now they want me to pay twice for the same service for which i have already paid the installation charges and the service received was deficeint.

I request you to kindly look into the matter and do the needful to resolve the grievance utmost urgent.

Regards
Prince soni

I have purchased a bluestar non inverter 1 ton acc for my room of 90 sqft at ground floor from khosla electronics, garia as instructed by your boy whether i went to purchase a carrier ac on 21st april, 2019, sunday.
But unfortunately from 30th april, as has started to malfunction. It is unable to make my room cool even at 18 degree celsius. I was surprised to see that outside of my room is cooler than my ac room.
I have contacted bluestar to visit the issue and resolve this asap.
But i am completely frustrated and disgusted with this purchase as directed by khosla boy.
This is my first intimation to you if after visiting my issue, the ac is not working satisfactorily, then i don't want to go with this purchase, i want my money back.

Hi,
Recently we visited to khosla electronic kankurgachi branch to purchase an air conditioner which was costing rs 39800, where in we met with kankuli (Sales person) who was giving the demo, she clearly told us that installation would be completely free and that will be done within next 2 days (Next day delivery and another day installation) when technician arrived my house for installation after 4 days they simply prepared a bill of more than 5000, which included all charges (Water pipe, drilling etc etc) however it was supposed to be free installation, when i called that lady (Kankuli) she simply said "sir aisa hi hota hai, charges apko pay karne padenge" and disconnected my call. The technician were themselves laughing at me as like i have been fooled by this lady, she is a fraud and a big lier.
I thought khosla electronics is a reputated name in electronics and did not even think of visiting other company like sales emporium, great eastern etc. But i was wrong, we unfortunately selected a wrong name. Dont know what you guys take action but this is very sure that we are not going to visit khosla in future for anything even i have told this to all my family, colleagues and friends to not purchase any electronic items from khosla.
After a long fight i had to pay 3300 to the technicians.
Khosla is a fraud

Regards,

I had purchased two hair ac 1.5 ton from tonk rod jaipur outlet.

I was promised that cash will be received on your both ac but later on after paying bill, at the time of delivery they asked me that cash back will come only for 1 ac.

I immediately cancel the one ac but refund has not yet credited into my account.

I have visited many times to outlets but they always misbehaves with me.

Please let me the reason why i should not take the legal action against you.

I purchased a split ac on 31st of march from khosla electronics tonk road, jaipur showroom. From then the showroom personals are keep on saying that the product will be delivered on very same day for 10days. Still their is no response. Employees are not responsive. They are just fooling us each day. I can not cancel the order as i bought it on finance from hdfc bank
Please help what to do.

Manish

Dear sir yesterday i purchased the haier split ac 1.5 ton
After purchasing electricion said only 1ton ac seficent
I go to shop today 5/4 your staff manger jaipur jayanti bajaz mr abhishek story manager his very bad bhehiour when i said for exchange 1.5 to 1 ton he said this fun.
Why fun
Sir it's very serious plz take necessary actions.
If not exchange plz deny ya i will check
But is said fun
Very bad i am coustmer
Very very bad experience.

Yesterday i purchased a samsung ua24h4003ar 24 inch led hd tv from khosla electronics - behala branch, but no one informed me about the installation charges payable at the time of purchase. Now today when the installation is scheduled, the employees of khosla informs me that i have to pay around 350-400 rupees to the installer.
I am not ok to pay any amount to the installer, let khosla bear this cost because they never informed me about it before. Else i would have bought sony bravia with no down payment.

Dear sir,

Our client mr arun bohra purchases a refrigerator from your tonk road jaipur branch wide invoice no 09824/18-19/03036 dt 06-11-18.

The time of order your people mention the gst no on the delivery note but the time of prepare the invoice forget to mention the same.

When receipt of the refrigerator he also mentioned on finance order receipt that you not mentioned the gst no.

He continuously contact to relevant people for the same but matter still pending.
So please do the needful to solve the matter urgently.

Invoice & finance order receipt attached for your reference.

Purchaser : arun bohra
Gst no : 08acdpb0679h1zs

Dileep malpani
(Chartered accountant)

Pathetic service... I had purchased a lg washing machine on 26th jan 2019. Was supposed to get delivered by sunday or max by monday. Now when i called them back they are saying that they dont have the stock and should have the stocks by tomorrow or day after so after that another 2 days and i shall have the product. It is amazing that khosla electronics pvt ltd are selling products without confirming the stock and moreover you have to check when they will deliver because its your headache. They have sold the product and their job is done. Bunch of fools running the show.
Moreover when i called them to get the update and asked for the headoffice number they said you can find it on the bill and disconnected the call. Name of the person who picked up the call was pallab kumar dey ([protected]). Eventually i found that there is no one to speak in the higher authority. There is no number for headoffice or complaints.
Suggest everyone not to purchase any products from this store at behala anymore...
As we have already paid by cash and taken the option for bajaj finance so khosla has already received the money. Now they are behaving like this because they had business with us which is already fullfilled. Very disappointing.

Bought samsung microwave on 6.11.18 withh 2 borosil bowls free which was not provided till date after repeated complaints. Staff behaviour was v rude.. Mr. Sambhu datta in charge for our complaint n store manager were also not available.. They are repeatedly saying it is not available n that they are not responsible anymore for providing.. I demand strict action against the staff of garia branch of khosla electronics for harassing us for months..

The salesman named manoj and manu t b. T. Road khosla store really don't know how to behave and attain customer. Manoj forgot to give us a free installation card himself and argued so badly with my grandfather who is a 78year old person. It was my first time in khosla i guess never again will i go for the bad behaviour of the salesman. They should first attain customers than gossiping on phone during work hours. Very bad store management.

Hi, respected mr. Manoj khosla,
Till now i did not get any reply from you, regaled emailed.
This is dr. Debashis modak from kalyani, nadia, west bengal i am a customer of your company last two year and i ave bought many of my home apparatus from kanchra para khosla electronics, 24 pargana (N), last 20/12/2018 i have purchased wm-tl whirlpool (K[protected], model no.360 bloomwashpro7.5 graphiite 10ymw[protected] by 222900.00 rs.
But till now i did not received my product but your employee has delivered one unknown product which i did not purchased, so it been a long time my money has been used your company for last 6 days wit out my benefit,
So i have claimed my money back with in 24 hours, i have attached my bank account as well
Dr. Debashis modak,
Name of bank state bank of india
[protected], ifsc sbin0001082

Sir taken haier bmr from khosla branch on tonk road jaipur rajasthan on 24th of nov 2018. Rcd fridge on 26 th. On 28th demo person came and opened the fridge there were several scratch on door. Complained on customer care with complaint no. J[protected]. After follow up i was told that your bmr will be replaced by store itself and company has approved the exchange. But after 15 days still sales person kaushik and bm mr. Brijraj is saying your changed bmr will be delivered today evening by 8 from past 3 days. Several times they even didn't picked my phone.

With reference to the above captioned subject, it is to bring into your notice that i have purchased a washing machine bearing model no. Wm_tl - samsung k[protected], from your company through invoice no. 09824/1819/03148 and invoice dated 7.11.2018 for the amount of rs. 27, 500. The product was delivered at my place on 10.11.2018 and the same was opened by one of your company person when he visited our place on 11.11.2018. As soon as the product was opened, he informed us that there is a dent on the washing machine and that the same is required to be replaced and the same shall be replaced by the company. Relying on the suggestion given by one of your official, we were rest assured that the washing machine shall be replaced. But to the utter shock of my conscience, the said machine has not been replaced till now and you have been delaying the whole process unnecessarily thereby causing mental agony and unnecessary suffering to me. I have been coming to your office regularly but you have failed to provide me any satisfactory response. By way of this email, i sincerely instruct you to replace the washing machine with a new one at the earliest from receipt of this mail, failing which i shall be compelled to take strict legal action against you, which shall be at your cost and consequences.
Yours sincerely

Sankalp jain

Mob no. +91-[protected]

I purchased a microwave oven on saturday and was promised a demo session on monday, but this did not happen. 4 days later i went to their shop, they directed me multiple time to their upstairs showroom and that show room told me to go downstairs.
After which they promised to send someone that day itself again, no one came. Finally i went to their shop again where they kept making mr go upstairs and downstairs asking me to talk to at least 4 people who worked there. All who insisted that this was not their job and that i should talk to some one else.
Again i was promised someone would come today, however no one came.

Not to mention numerous phone calls to the sales man and the company number where no one picked up.

The services are horrible. If you cannot deliver do not promise to do so. They are active as long as you have not paid the bill. As soon as you have they neglect their duties.

I am disappointed and harassed by their hesitation to work and complete neglect to consumer's feeling, further i still do not know how to use my microwave.

Dear/madam,
I'm sandip gomasta, i have purchased a sound system (Lg ok-55) from khosla electronics, barasat, on 16th october, but still waiting to receive the device, when i call they are showing several excuse, now they did not pick my calls, yesterday evening when i call them, the security guard receive my call. Again today when i call them, they inform me your product dispatched from our store on 8th october 2018, our delivery person call you but you not pickup the phone, that's why you are facing the problem, my question is - if i purchased the product on 16th of october, how they call me on 8th october? They totally misguide me. Please arrange to refund the money.