Kidzee School — Complaint: kidzee dhandeeswaram (Src-2581)

Address:

600042

Dear kidzee,
As per our conversation today regarding kidzee dhandeeswaram (Src-2581), velachery, chennai. I would like to mention that i have a 4 years long association with kidzee wherein my daughter started her schooling with playgroup at kidzee udhampur, j&k in year 2014.
After which due to exigencies involved in my service we shifted to chennai and my daughter started her schooling with kidzee dhandeeswaram (Src-2581) at senior kg level from aug 2016.
As initially explained by school staff (Ms. Bhuvna) we made initial payment of inr 16, 030 which included-child kit fees and the exaggerated fees for the month of august, 2016.
Bhuvna also explained to us, as we are making a kidzee to kidzee transfer wherein we have already paid partial fees at the previous school (Kidzee, udhampur) for the month of july, 2016. Hence from september, 2016 onwards we have to pay only the term-ii fees as per school fee structure of inr 17, 250 which we paid without any faulter in the first week of september.
In between the month of january, 2017 school asked for inr 2000 for annual day function which is scheduled for 2nd of april, 2017 which i deposited on 21st of january, 2017 in cash.
Everything was going fine till the time my wife developed some medical issue & was advised bedrest wherein i planned to shift them to ghaziabad, u. P.
Accordingly, i spoke to the kidzee branch in ghaziabad and made school owner safia speak to the coordinator out there about the same and the required documentation (Tc, transfer of fees, etc). To which both the schools agreed.
On 2nd of feburary, 2017 when i went to pick my daughter from school in the afternoon, school owner safia called me inside the school to discuss tc formalities. To my surprise, she told me that i have to pay her inr 6000 more for the tc of my daughter but then after explaining all the facts to her she requested for my bank account details for online transfer of 1.5 months fees+annual day deposit of inr 2000. Safia also agreed that it was the fault of the receptionist (Ms. Bhuvna) wherein she faulted in explaining the fee structure to us.
However, on 4th of february, 2017 school staff ms. Bhuvna, called me to the school to discuss the same wherein she told me that the school owners have told either she should explain me and convince me in going by their logic or otherwise bhuvna will have to pay from her salary the defaulted amount to me. I explained clearly that i will not be paying additional amount as i have already paid full fees from august, 2016 till march, 2017 as demanded by the school when my child joined the school. On this bhuvna admitted her mistake but still wanted me to not to ask for any refund.
When i mentioned that this is wrong and i will file a police complaint against this, then bhuvna stated “that the refund of inr 6312 (1 ½ months fees 4312 and annual day fees 2000) will be given back to me in cash in next 2 days”.
On 9th of february, 2017 i went to collect my daughter’s photographs (Around 1 pm) for the term from bhuvna, she then asked me to come to school between 2-3 pm to check tc documents.
I went around 2:30 pm where bhuvna handed me set of documents, and to my surprise when i went through documents i noticed that school has given a letter stating that they will refund inr 275 and shockingly the 2000 inr given for the annual day was included in the fees by them.
When i questioned this amount, then bhuvna stated clearly to speak to the owner and provided me with the number of mr. Sadiq.
I called sadiq and on taking call he just started blaming stating i and my wife have fooled the receptionist in going by our theory and charging less fees which itself is hilarious and difficult to digest.
I collected all the documents and went to the velachery police station to file complaint against the school. Then police called bhuvna and safia to the station, on questioning by the police rep both the ladies started lieing in front of the police rep and blamed that it is my mistake that i am unable to understand that i still have to pay more.
When i clearly mentioned that i am ready to take this to higher authorities of the kidzee fraternity also, to my surprise safia clearly stated that “i can go to the ceo (Sukhvinder) of the kidzdee or anybody else i will not give the money.” as inspector was not there in the station the meeting of both the parties is scheduled depending on the availability of the same. On coming out of station, safia threatened me stating that her husband ‘sadiq’ is not there otherwise he would have been really upset and consequence would not be good for me. I cannot believe that she is in education sector running a school, threatening parents, etc.
I have few questions which i want you to introspect and come to logical reasoning on the same:
ø if my child would have continued in this school till the end of semester this issue would have never arised and whatever fees i have paid would have sufficed for the semester?
ø how can i and my wife fool school staff members (Who are very well equipped in calculating and collecting monthly fees) in taking less fees from us?
ø are schools/people running schools under kidzee name accountable to anybody? As safia (Owner) clearly stated that i can go to ceo of kidzee but nothing will happen.
ø i would also like to seek clarification on by kidzee to threaten the parents on asking for refund?
ø but out here the question is of principles and making sure that these things should not happen with anybody and nobody should be facing such situations which puts a question mark in today education systems.

The same thing i bought to the notice of kidzee headoffice at mumbai. They arranged a call from there regional team, who are i am in touch with for last 3 weeks. They are just trying to play with the emotions here and always have a story to give but till now nothing has come from there side. And everytime i call them, they ask for 1-2 days more to resolve the issue.

I hope i will not be disappointed for my association & would not be made to suffer for my trust on kidzee and you will take the required action.

Regards
Ritesh bisht
+91 [protected]