KIMS Hospital Complaints & Reviews

I am Dr Angeleena. My mom Mrs T Suguna (IP no :[protected] was admitted to KIMS hospital, Minister Road Secunderabad on 15th December 2022. She was in ICU 4 till 27th December and was shifted to ICU 3 due to hospital's own reasons. My mom had two pairs of *silver toe rings*(mettelu) on her toes since her marriage ... spanning 62 years. The staff in ICU 3 removed the toe rings from my mom's feet on 28th December (there was absolutely no need for them to do so). On 29th Dec, I asked the staff to return the toe rings but they promised to return later. My mom passed away on 30th December 2022 at 10:45 p.m. and even after completion of all the formalities to take my mom home on 31st December, the hospital staff did not return the toe rings. My friend had written 'toe rings not received'.
Ms Greeshma (name given by her +91 995970xxxx) the nursing head in ICU was responding to my calls but after that someone named
Mr Bharath( their head[protected]xxx) Ramesh KIMS appeared in the Truecaller) called me after 1 month on 30th January 2023 and promised to look into this matter but hasn't responded nor returned the toe rings. *The price of the toe rings might not be big but it's value for us is worth a treasure as they are the last memory of my mom on her body.* Who gave them the right to pull out the toe rings from her feet when my dad is still alive?
1. If they had removed the toe rings earlier than 30th December then they robbed us.
2. If she passed away on 28th then why did they treat her for 2 more days?
Such kind of behaviour can be expected from small hospitals, clinics or government hospitals but not a reputed corporate hospital like KIMS.
The grievances are many in the KIMS hospital apart from man-handling patients in ICU on ventilator and charges are levied upon hapless people in the name of protocol. They don't use diapers for patients yet charge us for that. A digital thermometer to check the body temperature in ICU doesn't work and the staff flits it like a mercury thermometer. When we demand for splitting of the bill for each item, our plea falls into deaf ears instead free advice will be given to us from the floor manager and his colleague on the phone to shift the patient from KIMS hospital to where we can afford.
Is it not protocol to return the toe rings which they removed?
As an educated person if I don't voice out this issue then it will not come to light as there might be many bearing this as we speak and undergoing trauma, so KIMS HOSPITAL, please do the needful to return my mom's toe rings as it's our family treasure. I had to seek help from the consumer complaint and this mode, as my request to the hospital authorities has fallen into deaf ears.
After sending a message to one of the Directors, the nurse sent a WhatsApp message requesting me for a discussion in person and wanted me to be present at their own convenience and not mine. I have my consent for discussion and it hasn't materialised yet. They are trying their best to conceal the matter.

Dr. Angeleena, A S Rao Nagar, Hyderabad

Right work at the wrong time will not give success.

Angel

I am Dr Angeleena. My mom Mrs T Suguna (IP no :[protected] was admitted in KIMS hospital, Minister Road Secunderabad on 15th December 2022. She was in ICU 4 till 27th December and was shifted to ICU 3 due to hospital's own reasons. My mom had two pairs of *silver toe rings*(mettelu) on her toes since her marriage ... spanning 62 years. The staff in ICU 3 removed the toe rings from my mom's feet on 28th December (there was absolutely no need for them to do so). On 29th Dec, I asked the staff to return the toe rings but they promised to return later. My mom passed away on 30th December 2022 at 10:45 p.m. and even after completion of all the formalities to take my mom home on 31st December, the hospital staff did not return the toe rings. My friend had written 'toe rings not received'. Ms Greeshma (name given by her +91 ...) the nursing head in ICU was responding to my calls but after that someone named Mr Bharath( their head (040...Ramesh KIMS appeared in the Truecaller) called me after 1 month on 30th January 2023 and promised to look into this matter but hasn't responded nor returned the toe rings. *The price of the toe rings might not be big but it's value for us is worth a treasure as they are the last memory of my mom on her body.* Who gave them the right to pull out the toe rings from her feet when my dad is still alive? Such kind of behaviour can be expected from small hospitals, clinics or government hospitals but not a reputed corporate hospital like KIMS.
The grievances are many in the KIMS hospital apart from man-handling patients in ICU on ventilator and charges are levied upon hapless people in the name of protocol. Products like Ensure (Rs 670 outside, Rs 700 + in KIMS) Water bed (Rs 1900 outside, Rs 3100 in KIMS) brought from outside are not accepted. They don't use diapers for patients yet charge us for that. A digital thermometer to check the body temperature in ICU doesn't work and the staff flits it like a mercury thermometer. When we demand for splitting of the bill for each item, our plea falls into deaf ears instead free advice will be given to us from the floor manager and his colleague on phone to shift the patient from KIMS hospital to where we can afford.
As an educated person if I don't voice out this issue then it will not come to light as there might be many bearing this as we speak and undergoing trauma, so KIMS HOSPITAL, please do the needful to return my mom's toe rings as it's our family treasure. I had to seek help from speak out as my request to the hospital authorities has fallen into deaf ears.
Dr. Angeleena, A S Rao Nagar, Hyderabad

Right work at the wrong time will not give success.

Angel

Am Dr Angeleena. My mom Mrs T Suguna (IP no :[protected] was admitted in KIMS hospital, Minister Road Secunderabad on 15th December 2022. She was in ICU 4 till 27th December and was shifted to ICU 3 due to hospital's own reasons. My mom had two pairs of *silver toe rings*(mettelu) on her toes since her marriage ... spanning 62 years. The staff in ICU 3 removed the toe rings from my mom's feet on 28th December (there was absolutely no need for them to do so). On 29th Dec, I asked the staff to return the toe rings but they promised to return later. My mom passed away on 30th December 2022 at 10:45 p.m. and even after completion of all the formalities to take my mom home on 31st December, the hospital staff did not return the toe rings. My friend had written 'toe rings not received'. Ms Greeshma (name given by her +91 ...) the nursing head in ICU was responding to my calls but after that someone named Mr Bharath( their head (040...Ramesh KIMS appeared in the Truecaller) called me after 1 month on 30th January 2023 and promised to look into this matter but hasn't responded nor returned the toe rings. *The price of the toe rings might not be big but it's value for us is worth a treasure as they are the last memory of my mom on her body.* Who gave them the right to pull out the toe rings from her feet when my dad is still alive? Such kind of behaviour can be expected from small hospitals, clinics or government hospitals but not a reputed corporate hospital like KIMS. KIMS Pls do the needful in returning the toe rings as soon as possible to relieve us from the trauma .

I have obtained appointment for the patient Girija Nair No.[protected] with Dr. Madan Mohan( ortho) and Dr and Dr Ranjit Ramanan Pillai (neuro) for date 6th January. On 5th evning around 9 pm i was informed that Dr. MadanMohan is not available and my appointment rescheduled. On insisting that the condition of the patient is worse and to avoid inconvenience at OP only, I have mede the appointment in advance, and i must visit the doctor on the same day. I was told token will be provided for Dr. Ranjith Unnikrishnan. When I visited the front office, I was provided WE for Dr. Ranjit Unnikrishnan. After consulting Dr Ramanan, we came to Ortho OP. Doctor was not available, and the patient was unable to bear the pain. After sometime on seeing the condition of the patient the staff suggested suggested to transfer the file to Dr. Ankit Chacko. Though Dr initiated xray procedure, no treatment provided. Again I was told to get token for Dr. Unnikrishnan. All these time the patient was sufferring from unbearable pain, and nobody to attend. Annoyed by this the patient decided to leave the hospital, this made me a helpless by stander. On reporting the matter to Dr. Unnikrishnan, i was told that my token is W32 and will have to wait. It his practice that he will treat the patient with appointment first and patient with token later only. On my personal visit earlier, it was not the case, W and A will be considered alternatively.
Some how the staff at the OP went outside the hospital premises and pacified the patient to come back. Such a situation I never expected from a hospital of your repute. When the patient was crying with pain, consolation is expected, and what ever treatment to calm down is expected o

Today is 1/11/22 we are from assam state. patient name: muhamed Dilwar hussain( spine operation). Floor no 11. room no.11 11C. 1.After operation, before shifted to ward, taking for xray n after shifted to ward, they just kept in xray position for a long time, he canot move and cannot ever touch the bell, No one is coming to make him in proper position and no one is available.
2. From the first time we enter the hospital and till now, no one asking and telling about the room package, they just put in general ward, only 2 chair is there, no space for lie down, whole night need to sit in the chair.
3. We call Doctor Adudhip who give operation, before i talk finish he say talk to room in charge, saying i am not room incharge, he just kept the phone before i say finish our problem. I request him by msg and he give me Doctor suresh phone number, i text him. He say doctor will com to solve. Whole night no one is coming to explain or solve our problem, i text angain and angain, he never reply as a doctor.
4. we never see this kind o[censored]ncarrying hospital even in different state goverment hospital or other private hospital.
5.we want to solve our problem as soon as possible.
6. We thankful to all mizo nurse who come here to try there best for us

Dr Ajay Jagannath Swamy is a pathetic and disgusting doctor.
Has absolutely no clue as to how to behave and talk to female pts.
What a shame he is to all indian airforce Cardiologists.
Kims hospital Secunderabad should immediately suspend him.

Dr. Samir is showing very Negligency in attending the case in ICU and patient was shifted to ICU due to serious disorientation problem which happened due to Negligency of doctors.

I, A VENKATA APPARAO, undergone Lab testing for HBA1C on 29th June 2022 at KIMS Kondapur, Hyderabad.
In hurry conditions I could not observed the Bill Cum Receipt. After observing the Bill I found that in reception counter they charged huge/more amount of Rs. 1, 170/- vide Bill no. BIL[protected] Dated 29/06/2022, for a simple one Lab testing for HBA1C, Copy of the Bill is enclosed.
I enquired in other Hospitals they charging...

My father admitted in KIMS ICON, SHEELANAGAR, VISAKHAPATNAM. He was supposed to have angioplasty today though details of the same has not been shared. He was taken to OT and at around 12:45 hrs he was taken to bed. However, nothing informed to us. Upon enquiring, security went inside and told us that he has been taken back from OT. I insisted to go inside and meet my father. I went inside and waited for doctor to come. The sisters inside...

My mother is admitted in hospital last week. The doctor is not properly providing explanation and is very rude!
The food is horrible and not given on time. We had asked for Jain food and they gave non vegetarian!
They shifted the patient 2 times in different floors! Kept the patient waiting for over 3 hours!
The floor manager doesn't even care. The nurses are really bad as well.
Overall i would rate 1 out of 5

I with my father and my brother in law came for the dylisis of my father to KIMS hospital, admitted in nephrology ward on 1st February 2022. The hospital charged us about 43000 but when I asked in In-patient counter about the billing statement. The officer refused to give me. He told me not to think about it. I am very disappointed 😞.

Even after priorly informing that we ll be taking the patient(MR No.[protected] dated 16Dec 2021) to a Healthcare facility(nearby our home) for further management (after consulting with the treating physician), unnecessary delay was being done during the discharge procedure.It is very disheartening to have such an experience since we are from a far off place, and the patient was bought here for emergency management.

Hi,
This is a complaint against KIMS hospital, Trivandrum for availing the parking fee for my car numbered KL59R4337 on 6th Nov 2021 @ 7:40 PM on Basement 2 (inv no 10643).As part of Hospital visit, I was asked to park the vehicle at the basement parking by the security and while leaving the parking area, the parking fee of Rs30 was availed without any intimation.
Please note that the parking facility is within the hospital premises and patients visiting the hospital should be provided the facility of free parking within the hospital premises ( Private Paid parking outside the hospital premises is understandable ). Also there was no intimation/board stating the parking is paid.
I believe permit for the hospital is given by agreeing the facilities which include a free parking for the hospital visitors.
Kindly look into this matter.

Because of the staff who is under registration process on 15th Oct 2021 for consulting doctor rajesh rheumatology department had called me and spoken in rude manner makes me so depressed since I'm a cancer patient I could not be able to tolerate her words.. I'm paying for my treatment then how she from kims hospital trivandrum can talk in a disrespectful manner to me.. kindly find out the staff and give her proper training to how to behave with patients.. waiting for the response or I will move on to consumer forum.. thank u ...

I am a cancer patient with many health issues from kanniyakumari district tamilnadu. On 15/10/21 I am in need of consulting doctor rajesh rheumatology department I put msg for getting token number.. Since for me it's a network issue I repeated the msg once again... after 6 in morning it's 6.20 your staff calling me n shouting with me like anything.. not at all speaking in a humble manner.. if she behaves lik this compulsory the name will get spoil... kindly clarify it with the particular staff n do me the concern.. thank u

Sir My wife was admit in KIMS Kollam hospital from 06/10/2021 in Room No 3419 Patient Name Sabitha Soundaraj, I admitted the patient in this hospital for better care and facilities from Matha hospital Kollam, The patient is for covid treatment and no by standers can be provided from my part . The situation in this Room is that Emergency bell is not working, and TV is not working, I complained it for resolve the issue and personally informed the Public Relation Officer to solve the issue . But the issues is not resolved and I thought that the patient is not in a safe feeling stage, Hence I want immediate discharge of the person to NS hospital palathara, Kollam, They offered that the patient may not be face such problems

Thanking you
Soundaraj
Phone [protected]

Had to wait for 2.5hrs to get a x ray. Even primary health centre is much better

We required Blood Test report
But No Mater in test report
In discrimination Calum EMPTY
PATENT name Hari Krishna P
Bill No
Bill[protected]/OSP[protected]...

I think this is one of the top hospital in telangana. But service is very poor. Why should I wait too much time at radiology department

The patient who is taking insulin is not getting food at the right time in the VIP room costing 3750.No one is attending the call from the room telephone (room no 3733) patient name SADASIVAN PILLAI J