Kissht — Heavy late fee

I Used to be a regular customer. Always made all repayments on time but the last loan I took was just before lockdown announced and the govt declared moratorium so I didn't look back. My loan amount was of 4430 and now I want to repay it back but they charged heavy penalties. A whooping 9844 shows outstanding amount and they made my cibil down . I request please waive off those extra penalties, am ready to pay upto one month late penalty but how come I suppose to pay huge 9844
Please look Into this issue and please mail me as a response.