[Resolved] Kissht — im receiving abusive and threat calls from the company

[Resolved] Kissht — im receiving abusive and threat calls from the company

E Ebrahim Kasu from Mumbai, Maharashtra

I jus received a call from your customer service and when i told the person ill make the payments this monday he said do it now in abusive language and started calling my family and abusing them aswell... You took my contacts without my consent and now im sueing you for unethically obtaining my phone contacts and then abusing me and my family because of just abit of delay in repayment in the agreement its written you would charge delayed repayment and its fine wd me but calling me and my family and abusing is some other matter and im gonna repay u and even file a police complaint regarding threat calls to me and my family i have call recording of the person who abused me for police as evidence.. Was this information helpful? No (0) Yes (0)
Nov 19, 2019 Complaint marked as Resolved Kissht customer support has been notified about the posted complaint. Verified Support Oct 19, 2019 Kissht Customer Care's response it is strictly not acceptable for any caller to use any kind of inappropriate language while speaking to the customer. Even if the customer is using any such language it is the duty of the caller to not resort to any such practices. Being said that, we request you to accept our sincere apologies in this matter. The said executive has been clearly briefed on this whole incident and has been issued a warning letter to this effect. While we have received the EMI and said charges from you, we do care about the negative impact that late payment can have on your credit profile. Because, if your Credit Score falls due to frequent late payments, then in the future when you need more loans, you may find it a bit difficult to get the same, as every lending institution relies on the customer’s credit profile before disbursing the loan. We will do our best to ensure that you do not face such experience from our collection callers in the future and also request you to pay your upcoming EMI’s on the 5th of every month so that you can maintain a healthy track record and become eligible for more loans in future. We look forward to our continued relationship.
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