Kohinoor Televideo — incomplete and inaccurate details

Address:

Mumbai City, Maharashtra, 400050

On the 4th of feb 2018 i went to kohinoor grant rd east to buy an air conditioner the sales man (moin merchant) showed us a few pieces and said daikin is the best and it has free installation because its an inverter ac and better than the 5star ac so we agreed. the next day we went again to pay the money we have given him the down payment and the rest is on bajaj finance emi.
1-the salesmen at the shop told me that to quote"kal apka ac lag jayega" which means tommorrow my ac will be installed. but the delivery man came today which is the 7th of feb 2018 and just delivered the ac and did not install it.
2-they also said that the installation is free but the ac company sent me a quotation in which he charged me for the installation and i had to get that reversed.
3-i spoke to sunil murundkar from kohinoor and he said that the installation will be free but you have to pay 18% GST for that. why do i have to pay GST for a service which is free? THIS ALSO THE SALES MEN DID NOT MENTION..
4- we were planning on buying carrier ac but they said go for daikin this is better and it did cost more but since they said that its better n will last better we went for daikin but the people have done nothing but harass us after purchasing the ac.
5- there is a tie-up between daikin and kohinoor but they have some issues and each person sings a different song when you speak to them on the phone.
6- i called kohinoor twice today to let them know that the sales person had not mentioned anything to us about all the extra fixtures that are required for the ac. i have received a quotation from the company and are required to pay rs 6000 more.
7- so in total i ended paying rs 40, 000/- for a 1 ton ac which is way more than what is the cost of a normal 1 ton ac in the market.

KOHINOOR HAS NOT GIVEN US THE COMPLETE INFORMATION AND HAS GIVEN US MISLEADING INFORMATION.
THE SALES PERSONS AND MANAGER HAVE BEEN VERY RUDE AND TALK TO THEIR STAFF WHILE I AM TRYING TO GET THE ISSUE RESOLVED ON THE PHONE.