Koinex — koinex incomplete pending transfers

Address:MUMBAI OFFICE KOINEX, Unit No. 614, 615, 616, 6th Floor, B Wing, Shah & Nahar Industrial Estate, Dr E Moses Rd, worli, Mumbai City, Maharashtra, 400018
Website:koinex.in

Koinex has announced the shutdown but not processed the pending withdraws. After rigorous followup through emails from last 3 months, they always send an auto replies stating that it is in proceeded or escalated to concerned team but never processed.
Now we are not reeving any response from them.
Please help finding them and get our crypto currency back.

Thanks,
Pavan
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I raised a transfer request with koinex to transfer my Bitcoin. The request is in a pending state for 5 months.

Their support team replied for the first month that it is in process and it will definitely get cleared.

But now they dont reply to emails and it is still in the pending state. This seems like they dont want to return the bitcons.

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    MUMBAI OFFICE KOINEX, Unit No. 614, 615, 616, 6th Floor, B Wing, Shah & Nahar Industrial Estate, Dr E Moses Rd, worli, Mumbai
    Maharashtra
    India
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