Kokilaben Hospital Complaints & Reviews

This complaint is against the team lead nurse of ICU 7 who was on the morning shift on 21st July 2021. My mother in law was admitted in the ICU bed 52 from 13th July to 21st July. She passed away due to health complications on the morning of 21st July. After my husband signed all papers, they moved her mortal remains to the morgue. We then went to the hospital to bring her back home. It was an extremely difficult time for us. When it was time to go to the morgue we were told that a nurse from the ICU would come down to release the body from the morgue. But the team lead argued in an extremely rude and inconsiderate manner that she wouldn't release her staf[censored]ntil the ambulance was at the door. Even after confirming that the ambulance was there the TL asked me to leave the ICU and wait at the morgue. She said that until the a&e wouldn't call her she won't release her staff. So I went down with my husband and waited there for another 1 hour for a nurse to come down and release the body. We took turns to go and ask people from a&e to call the ICU a total of 3 times. In this we were told that a nurse had already been there and since no one was standing at the morgue she came back. This was out of question because one o[censored]s was always stationed near the morgue and there was no sign of any nursing staff. I finally went to the a&e and kicked up a fuss which is when a nurse from a&e came to release the body. So basically the icu nurses and TL were too busy to come down and sign the release of a pateint who died under their care. I have written notes from my mother in law when she was alive saying that the nurses were negligent in her care and would not tend to her.

This is by far the worst possible behaviour and treatment any hospital can dish out to a patient and their relatives in such a testing time. I had settled all my bills prior to discharge so it's not like you treated us for free. I would like to lodge a formal complaint of negligence and inconsiderate behaviour against that nurse and would expect the hospital to take strict action against her. I will go a step further to add that I need a written apology from that nurse and a proof of what disciplinary action was taken against her. I have utmost respect for medical professionals for all the hard work they have done during the pandemic, but this behaviour is unacceptable. And if I do not hear back from you, I will assume that the hospital too is in support of their nursing staff treating people badly.

We will then proceed to take further course of action as we see fit. We have more than enough witness to attest to the negligent behaviour of your nurses on level 12 as well where patients were roaming the corridor looking for nurses who were all absent/ missing from their stations on the evening of 13th. I have contact names and details of these patients and their families too.

This is to bring to your notice that so far it has been 6 months since discharge date, we have not received the refund amount INR 16029.91 in the account.

Kindly do the needful at the earliest as we have tried multiple times contacting your customer support but no reply.

Attached picture for your reference.

Regards
Gaurang

On 25/05/2021 my mother got vaccinated at Kokilaben Hospital. At that time she forgot to take bill of vaccination. on the next day I called Kokilaben hospital and asked for the bill on my email. At that time they asked me to email me on [protected]@kokilabenhospitals.com. I did so, but got no response. once agained I called them. At that time they said that I have to collect the bill physically at vaccination billing counter. on dated 12/06/2021...

Sir/Madam,
My father is regular client of Dr. Dheeraj kapur since 2010-11.my father having some difficulty in foot becouse of sugar, there for he taken the appointment for 4 th April 2021 of Dr. Dheeraj kapur after the treatment of same on 14 April, 2021, Dr Dheeraj Kapur( sitting on 2nd floor) referred the matter to Dr. Manoj Jain for cleaning and checking of status injury arrives from shoo bite. Dr.manoj jain checked the issue and cleared the injury and advised for drasing of same on alternate days (I.e. Monday, Wednesday, Friday). But the senior receptionist sitting just out side to the doctors cabbin, on very 3 day of Dr. Manoj jain treatment, when my father went for dressing in cabin, she given my father's will chair to some other patient, I think the other one I.e. patient is her close one and she said me that please wait I arrange other for you with in 2 to 5 minute. But she neglected her job, I requsted 3 to 4 time becouse my father is waiting for will chair just standing out side of dressing room on front of me and receptionist madam not showing any affered or willingness for arrengment of will chair . After 30 minutes (approximately) see shown me one will chairs which is kept by her on back site of Dr. Dheeraj kapur's cabin but the same is not in proper working. I taken the same, in same condition but her behavior is to much arrogant and bad in nature. I further say that after that day she always trying to take monetary banifit by raising higher bill amount. It may be seen that early, for last other, many dressing, the changes I paid only 284/- rupees, which includes dressing charges 180+ 104 for gouvs. I submit that on 10/5/2021 when we visited for dressing of same, see I.e. same receptionists madam ( attending 10 am onward) tried to include the fee of Dr. Manoj jain, I requested that We visited for dressing only, we not taken doctor's appointment. But see made false statement in front of me and my father that "are doctor saheb ne hi bola tha" . After that I talked with SHRI DR. MANOJ JAIN, he said you came for dressing only there for you pay only dressing charges.I state that further she visited the cabin of Dr. Manoj Jain and came out with same instruction I.e. " take only dressing charges".But to harass us, purposely she charges dressing charges for large dressing I.e. 410/- rupees in place of 284/- . I also say that no any additional work done in injury only cleaning and dressing. I say and submit that I am self employed professional but becouse of lock down I am not in working from last 1 and half month and my father whose kidney translation is done in your hospital, he is also not in working. I also state that if dressing chages are taken by doctors staff than we are not binding for fee payment of doctor available at time of dressing but receptionists madam require to take Dr. Fee also.There are other issues of behavior of receptionist madam, I there for requested you to take necessary Strick action on receptionists madam and I am also requesting for her transfer in some other department. I ALSO SAY AND SUBMIT THAT BOTH THE DOCTOR ARE TO MUCH GOOD AND I AM THANKFUL TO YOUR HOSPITAL AND DOCTORS.
THANKING YOU
SUNIL PANDEY

Patient Name : Rekha Vasant Shinde Patient id number:- KH[protected]

Dear All Concern Team,

On 4th Feb 2021 Rs. 16842.20 credited to my account from Kokilaben as refund of security deposit of Rs. 20105.00 which hospital taken from me at the time of discharge. I just want to know break up of Rs. 3262.80 which is deducted from my security deposit.

Find below communication from insurance company FHPL where they mentioned as due to non submitted of below report they not able to pay for the same.

Labs/Bio/Micro/Pathology :
Rs.2811.00 Not payable No report for Liver profile dt.30.09.2020 which is done by hospital itself in their hospital.

Provide root cause analysis as to why the same report not submitted to FHPL and why amount transferred to me after deducting below charges from my security deposit.

Staff name from billing department like Mr Manish Makwana and Mr Shailesh Parmar playing with customer amount and after several email follow up with them they not reply on single mail and resolving the issue occurs.

Regards,
Umesh Vasant Shinde
[protected] / [protected]

Hi,
This complaint is in regard to the refund wherein my wife (Mrs Sanhita Dutta) had got discharged on 31st March 2021 from Kokilaben hospital and the patient ID is - KH[protected].
As per the discharge summary the following was to be refunded -

5% Security Deposit refundable - Rs 12051/
Balance Refundable - Rs 24400.68/
Total Amount Refundable - Rs 36451.68/

On the discharge...

I have not received my refund. I was admitted in January. Insurance company have already issued payment to hospital but your hospital is not giving my refund. Insurance company have already made payment in February. By calling on landline number or on extension number no body is responding. By calling in call centre they are also not responding. For getting my money back the patient need to come back, then please let me know. ID KH[protected]

Dear sir
Since last 1 year I sent several mail regarding my security money deposit refund to your insurance department but sorry to say never I got reply from your part as well as the department phone numbers provided picked by Manish makhwana and one other guy contact.
ericson Tpa and refund of deposit money from kokilaben hospital of patient id KH[protected].(Priti singh)

Security staff behaviour specially lady at the entrance gate is so rude don’t know to talk language was very bad feel like coming to government hospital. In nursing most of the staff are new and lack of knowledge and very slow at work and not polite also with patient

Nursing staff is not good. Specially on 9th floor. No one is available on desk. On while discharge nurses are doing party in vacant patient room. And people are waiting on desk for nurse to respond for long time. They are just in hurry after party to going home. This is my experience on 9th floor. This floor is specially for pediatric patient. After paying my full amount bill I am waiting here for nurse response for around one hour to take discharge. Kindly take serious action against it. Otherwise one day it will loss of our near ones. Because of this foolish things.

Doctors might be good but the other working staff are pathetic nurses, security gaurds, they don't treat patients or their relatives with dignity at all...they treat as if we are some third grade people.
There needs to be strict action against this malbehaviour.

5%security deposit not refunded patient name Meghana gahilot. I'd kh[protected]. Even after settlement from fhpl

Despite regular follow up on calls and email, security deposit has been unpaid for the past 5 months.
Calling their call centre or the finance department seems to be useless. Nobody seems to be interested in resolution and everyone keeps passing the buck.
Since the time of my mothers hospitalisation, have had a harrowing experience with this hospital. Right from doctors extending the stay unnecessarily from previously planned at 1 week to 3 weeks.
And now regular follow up for the security deposit is a nightmare.
Unfortunately the attitude followed by the hospital was that of squeezing as much money as possible from the patient as patients' are always at the mercy of a hospital. Will tweet about this incident and will never recommed Kokilaben Ambani hospital to anyone.

Patient : Sudhi Josan
Patient ID : KH[protected]
Tax Invoice # IPBL/21022826 dt 9th Oct'20.
Refund Amount : Rs 4983/- on 8th Dec'20

Inspite of my followups on phone & visiting the Hospital 3 times in person...no action for refund has been initiated till date.

Though I have been promised always that the amount will be credited in my account in next 2 days ...which did not happen.

Regds

Jaideep Josan
Mob # [protected]

My baby was admitted in KDAH and the refund not deposited. there should strong action on you. do you leave patient without money

I've been trying to get a doctor's appointment since two days but customer care never picks the call instead its told wait time is two minutes or customer executive will attend us shortly. Till now the customer executive has not yet spoken to me. The doctor's appointment is very urgent but nothing seems to happen there. Ive even left a voice message.

My patient id is: KH[protected]

I was operated upon for prostate on 6th January 2020 and was discharged on 11th January 2020 and cleared all dues of hospital vide billno. IPBL/20085756 dated 11th January 2020.

An amount of Rs.21, 428.99 was retained by the hospital as Security Deposit.

The hospital has still not refunded the above amount even after lapse of more than ONE YEAR.

No...

My ct pelvis and ct abdomen report are not attached in my file . Pateint are surrfering due to your staff service .pls send me my ct pelvis and ct abdomen reports in my mail id [protected]@gmail.com . My contact no [protected]

I had spoken to the concerned person shailesh Parmar last month, he promised to get the refund processed.But no reply nor communication from his side or anyone in the hospital.

My father had a hip replacement surgery.
Patient Name: Ferdinand Marian
Discharge Date: 23rd May 2019

The deposit was kept as a procee in TPA insurance cases.The amount has been paid to the hospital in May 2019 itself.

process the deposit REFUND amount of 23000/- and deposit to my account.

This is really disappointing from Kokilaben level of hospital. There is no ownership of accountability. You make your customers run and chase to get simple things resolved.

1 ) The appointment taken for PET CT - if it is taken on the first slot at 9:00 am and I reach by 8:45 am today as first patient - assuming a Pediatric can be taken first - However as per Mr Aniket at the admission counter, have been asked to wait as patients entered later had booked the appointments before. Please help me understand as is that how it works? If than, I will book the appointment very well in advance and not be before time. A bit concerned also while in pandemic situation and my son being a Chemo patient as informed to Mr Aniket before.

2 ) After repeated requests for a Anesthetiatist for Pediatrics to have the IV line inserted, but couldn’t visit as they come only if need arises. However as there were challenges in past scan, so was my request but was left unheard. Reception informed me as its noted, however the Anesthetiatist did not come.

3 ) Way of speaking of Mr Aniket was quite rude and arrogant.

I have an appointment at PET scan to make in early Jan 2021 and wish if there another kind receptionist like the rest staff to help please.