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Kokilaben Hospital Complaints & Reviews

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Last updated May 15, 2024
Complaints 164
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Kokilaben Hospital reviews & complaints page 4

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G
Gaurang Arya
Jun 17, 2021
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Refund not received even after 6 months

Address:Andheri west

This is to bring to your notice that so far it has been 6 months since discharge date, we have not received the refund amount INR 16029.91 in the account.

Kindly do the needful at the earliest as we have tried multiple times contacting your customer support but no reply.

Attached picture for your reference.

Regards
Gaurang...
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srsfire
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non cooperation of billing staff and customer care

On 25/05/2021 my mother got vaccinated at Kokilaben Hospital. At that time she forgot to take bill of vaccination. on the next day I called Kokilaben hospital and asked for the bill on my email. At that time they asked me to email me on [protected]@kokilabenhospitals.com. I did so, but got no response. once agained I called them. At that time they said that I have to collect the bill physically at vaccination billing counter. on dated 12/06/2021...
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P
Pandeyllb@123
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Behavior of staff and attainder

Address:205,Daulat apartment, Chincholi Bunder Road, Malad West,

Sir/Madam,
My father is regular client of Dr. Dheeraj kapur since 2010-11.my father having some difficulty in foot becouse of sugar, there for he taken the appointment for 4 th April 2021 of Dr. Dheeraj kapur after the treatment of same on 14 April, 2021, Dr Dheeraj Kapur( sitting on 2nd floor) referred the matter to Dr. Manoj Jain for cleaning and checking of status injury arrives from shoo bite. Dr.manoj jain checked the issue and...
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Address:Kokilaben Dhirubhai Ambani Hospital (A Unit of Mandke Foundation) R.No 80 & 81, Gr.Flr , R.A.Patwardhan Road 4 Bungalows Andheri (W) Mumbai 53
Website:www.kokilabenhospitals.com

Patient Name : Rekha Vasant Shinde Patient id number:- KH[protected]

Dear All Concern Team,

On 4th Feb 2021 Rs. 16842.20 credited to my account from Kokilaben as refund of security deposit of Rs. 20105.00 which hospital taken from me at the time of discharge. I just want to know break up of Rs. 3262.80 which is deducted from my security deposit.

Find below communication from insurance company FHPL...
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Address:Western Heights. Andheri West. Mumbai

Hi,
This complaint is in regard to the refund wherein my wife (Mrs Sanhita Dutta) had got discharged on 31st March 2021 from Kokilaben hospital and the patient ID is - KH[protected].
As per the discharge summary the following was to be refunded -

5% Security Deposit refundable - Rs 12051/
Balance Refundable - Rs 24400.68/
Total Amount Refundable - Rs 36451.68/

On the discharge...
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A
AnandC91
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Refund not received KH1000731412

I have not received my refund. I was admitted in January. Insurance company have already issued payment to hospital but your hospital is not giving my refund. Insurance company have already made payment in February. By calling on landline number or on extension number no body is responding. By calling in call centre they are also not responding. For getting my money back the patient need to come back, then please let me know. ID KH[protected]...
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A
A043832a
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Tpa deposit money not refunded

Address:Aditya kr Singh green Homes sunflower building palghar 8097453195 [email protected]

Dear sir
Since last 1 year I sent several mail regarding my security money deposit refund to your insurance department but sorry to say never I got reply from your part as well as the department phone numbers provided picked by Manish makhwana and one other guy contact.
ericson Tpa and refund of deposit money from kokilaben hospital of patient id KH[protected].(Priti singh)...
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S
Surmit Mehra
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Nurse and security staff behaviour

Security staff behaviour specially lady at the entrance gate is so rude don’t know to talk language was very bad feel like coming to government hospital. In nursing most of the staff are new and lack of knowledge and very slow at work and not polite also with patient...
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D
Darshana Pednekar
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Nursing staff

Nursing staff is not good. Specially on 9th floor. No one is available on desk. On while discharge nurses are doing party in vacant patient room. And people are waiting on desk for nurse to respond for long time. They are just in hurry after party to going home. This is my experience on 9th floor. This floor is specially for pediatric patient. After paying my full amount bill I am waiting here for nurse response for around one hour to take...
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O
Only justice
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Pathetic nurse staffs

Doctors might be good but the other working staff are pathetic nurses, security gaurds, they don't treat patients or their relatives with dignity at all...they treat as if we are some third grade people.
There needs to be strict action against this malbehaviour....
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Address:Nagpur

5%security deposit not refunded patient name Meghana gahilot. I'd kh[protected]. Even after settlement from fhpl...
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C
chhayak
from Powai, Maharashtra
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Non payment of security deposit

Address:Kokilaben Ambani hospital Andheri west

Despite regular follow up on calls and email, security deposit has been unpaid for the past 5 months.
Calling their call centre or the finance department seems to be useless. Nobody seems to be interested in resolution and everyone keeps passing the buck.
Since the time of my mothers hospitalisation, have had a harrowing experience with this hospital. Right from doctors extending the stay unnecessarily from previously planned...
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J
Jaideep Josan
from Powai, Maharashtra
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Non payment of 5% Security Deposit against TPA Payment

Address:Andheri W, Mumbai

Patient : Sudhi Josan
Patient ID : KH[protected]
Tax Invoice # IPBL/21022826 dt 9th Oct'20.
Refund Amount : Rs 4983/- on 8th Dec'20

Inspite of my followups on phone & visiting the Hospital 3 times in person...no action for refund has been initiated till date.

Though I have been promised always that the amount will be credited in my account in next 2 days ...which did not happen.
br...
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Balaji Bhadre
from Pimpri, Maharashtra
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Refund not deposited

My baby was admitted in KDAH and the refund not deposited. there should strong action on you. do you leave patient without money...
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S
sharon roy
from Mumbai, Maharashtra
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Customer care

Address:Andheri west

I've been trying to get a doctor's appointment since two days but customer care never picks the call instead its told wait time is two minutes or customer executive will attend us shortly. Till now the customer executive has not yet spoken to me. The doctor's appointment is very urgent but nothing seems to happen there. Ive even left a voice message....
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B
Bipin45
from Powai, Maharashtra
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Refund of Deposit

Address:B-2705 OBEROI SPLENDOR, JVLR, OPP. MAJAS DEPOT, JOGESHWARI (EAST), MUMBAI 400060

My patient id is: KH[protected]

I was operated upon for prostate on 6th January 2020 and was discharged on 11th January 2020 and cleared all dues of hospital vide billno. IPBL/20085756 dated 11th January 2020.

An amount of Rs.21, 428.99 was retained by the hospital as Security Deposit.

The hospital has still not refunded the above amount even after lapse of more than ONE YEAR.

No...
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K
Kunwar Jatinder Singh Pardaan
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Ct scan pelvis and ct abdomen reports

Address:Jay palace yari road c wing

My ct pelvis and ct abdomen report are not attached in my file . Pateint are surrfering due to your staff service .pls send me my ct pelvis and ct abdomen reports in my mail id [protected]@gmail.com . My contact no [protected]...
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Sarah J M
from Powai, Maharashtra
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Deposit Refund pending for 1.5 years

Address:C-4/1, Kripa Nagar, S.V Road, Vile Parle west

I had spoken to the concerned person shailesh Parmar last month, he promised to get the refund processed.But no reply nor communication from his side or anyone in the hospital.

My father had a hip replacement surgery.
Patient Name: Ferdinand Marian
Discharge Date: 23rd May 2019

The deposit was kept as a procee in TPA insurance cases.The amount has been paid to the hospital in May 2019 itself.br...
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1 ) The appointment taken for PET CT - if it is taken on the first slot at 9:00 am and I reach by 8:45 am today as first patient - assuming a Pediatric can be taken first - However as per Mr Aniket at the admission counter, have been asked to wait as patients entered later had booked the appointments before. Please help me understand as is that how it works? If than, I will book the appointment very well in advance and not be before time....
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V
Vivek Mamdapur
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Registration of new patient

Address:sun heights flat no 207 gandhinagar powai 400076, sun heights flat no 207 gandhinagar powai mumbai 400076
Website:Ambani hospital

I have taken appointment of Dr Mandar Nadkarni on 23 ed Sep 2020 at 11 am for my spouse for breast cancer treatment
We reached hospital at 9.45 am, security guided us to go to pharmacy shop for registration, we went there stood in que for half an hour then the clerk had told us to go to 1 st floor for registration, when I asked the said clerk at the time of collecting registration form he did not guided us properly, due to security...
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