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Kokilaben Hospital Complaints & Reviews

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Updated: Sep 1, 2024
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Saima memon
from Mumbai, Maharashtra
Jul 29, 2018
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Address: Mumbai City, Maharashtra

Worst doctor... Wont recommend it to anybody...
She treated my mom with rheumatoid arthritis for 2yrs... And when the pain kept on increasing... We consulted some other doctors... That time we came to know that she was been treated wrong...
She had osteoarthritis
This doctor dint even bother to check what the problem was... Inspite of getting negative rheumatoid factor in the reports... She kept on treating my mom with the same thing...
This resulted in gap between the knees.
Now doctors are recommending for total knee replacement...
It is all because of dr jyotsa oak...
We feel helpless...
Dr jyotsna oak is reponsible for this condition of my mom
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    shalvi1991
    from Mumbai, Maharashtra
    Jul 26, 2018
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    Hi,

    I wanted to meet dr. Jayanti mani from kokilaben hospital for my grandmother leela saruparia.
    The appointment desk told me that the appointment could not be given for coming saturday as it was full and that i can reach out to neuroscience department. The person who received the call from the neuroscience department was extremely rude and unhelpful. I explained her my situation and reason for why i was seeking a saturday appointment and unavailability to come on the weekdays. She was extremely rude and surprised that the hospital has such people employed for speaking to the patients.
    Kokilaben Hospital customer support has been notified about the posted complaint.
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      Kishor Ajgaonkar
      from Mumbai, Maharashtra
      May 25, 2018
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      Website: WWW.KOKILABENHOSPITAL.COM

      Sir,
      I am a new patient, appointment was fixed with your dr. Jyostna oak at 6p. M. On 23/05/2018. I came to your hospital, went to general opd for regn. I was sitting till 7p. M. Could not register on your system, iam told dr. Remmains upto 7 p. M. I was dragged from dr. Opd section to general opd to pay rs.1550/in cash, which was collected by your mr. Anantha from general opd manually, he wrote on the back of the token no.293 issued by your computer, and then dr. Checked me. I am told that when my regn card is ready and bill is ready, i will be informed? Till now i have not recd. Any call from the hospital. My observation is that your staff wants to go home early, hence this sort of negative tricks are played. There were so many patients waiting for more than 2to 4 hrs. As per my knowledge. I am a sr citizen, if your hospital is not regd. The patients in time, i was thinking to shift to other hospital, but your dr. Oak is good, she said i will check up first, then you register, hence i waited.
      It carries wrong image of your hospital. The other patient was telling me that he faces your server down problem/system down problem very often. Pl. Find a solution for the same to see that patients visiting your hospital should not be asked to wait for a petty matter like regn. It should be always smooth and speedier like other hospitals. First impression should not be last impression
      Kokilaben Hospital customer support has been notified about the posted complaint.
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        kv_2807
        from Luckeesarai, Bihar
        May 17, 2018
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        Address: Mumbai City, Maharashtra, 400061

        Am a patient of dr. Rajesh mistry, as doctor was in ot and i waited for an hour or more but the customer care officer were so rude and unprofessional while inquiring about his availability. This organization is such a reputed one but such employees are spoiling the environment and name of organization.

        The ladies out there named sneha vrunali and mittal were busy in their gossips and cell phone. They were least bothered about the patients waiting and were so rude in their reply. After sometime a senior lady named dr. Priyadarshani came and i asked her about the availability and complained about the ladies at desk but she also replied rudely "why can't you wait and if you can't then go somewhere else where you don't have to wait". I really felt insulted but they didn't bothered as they were also laughing at me.

        I would really appreciate if disciplinary action is taken against them.
        Kokilaben Hospital customer support has been notified about the posted complaint.
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          sayantanimathur
          from Ahmedabad, Gujarat
          Apr 11, 2018
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          Address: Mumbai City, Maharashtra, 400053

          I was pretty satisfied with kokilaben-andheri west until now. On saturday, 7/4/18, i went for a consultation with dr puja dewan. To my utter disbelief, she not only misbehaved with me in front of her team of nurses and other patients present there, but made me wait for nearly two hours. I can understand that she had a surgery and so she was late. Now, it's a mere coincidence that her child and mine went to the same school. We have been on touch with each other via whatsapp. Since she remains busy, so i thought it is better to exchange messages thus not disturbing her at work. And it is quite obvious that she will respond when she is free. On saturday, it so happened that i wanted to confirm with her if she is going to see me as she was busy in a surgery. I am aware that she will only be able to respond to it later. However, the moment she walked out of the ot (Operation theatre), she misbehaved with me in front of her team. I am not her student.
          I was simply shocked at her arrogant attitude. She was upset that i messaged her and i always do that. Well, she could have told me that separately. Who has given her the right to insult me in public!!

          I belong to a well known family of kolkata. My father is a retd. Civil servant (Sr ips officer), mother, a lawyer, elder sister, a senior journalist of a leading daily in delhi and myself, an mba from delhi, worked in the editorial capacity of various publishing firms of repute.

          Is this what you call professionalism? Medicine is a noble profession. I sincerely hope that the medical practioners keep it noble too. Let them not spoil the name of such a reputed organisation. All i want is a letter of apology from ms puja dewan for her unacceptable rude behaviour.
          Kokilaben Hospital customer support has been notified about the posted complaint.
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            Santosh Mujumdar
            from Mumbai, Maharashtra
            Mar 10, 2018
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            Address: Mumbai City, Maharashtra, 022

            Dear team,

            My wife mrs sandhya mujumdar got admitted yesterday on 9th march, 2018 for chemotherapy. Her hospital id is 24883964. When we got the bill, we were shocked to see that the halaven injection which was free of cost from the company, it's handling charge was billed at rs. 14, 100. Whereas the cost of halaven injection administered yesterday was rs. 62, 000 and handling charges at the rate of 10% should have been rs.6, 200. This means i was charged rs. 8, 000 extra. I have pointed to your biling department the mistake and also told that when last time chemo was done on 27/2/18 with free of cost halaven injection the handling charge was correctly levied as rs. 6, 200. Biling executive told me its not their mistake. You have to contact in day care. Day care in charge told to contact at pharmacy department at basement. I was made to see all the departments for nearly 3 hrs. At around 10om, pharmacy incharge mr. Prasad co-operated and made the corrections. Thereafter, we could finish the biling process at 10.30pm
            The above procedure took nearly 3 and half hrs to rectify the bill and the patient instead of taking rest after chemo was made to wait in the lobby which is unethical and unhumanitarian.
            Please take a note of above and take action against executives incharge.
            Your process should be smooth
            Kokilaben Hospital customer support has been notified about the posted complaint.
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              sanjay bhandari
              from Mumbai, Maharashtra
              Feb 19, 2018
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              Address: Mumbai City, Maharashtra, 400049

              We would like to inform you that now days attending dr and staff for the patient admitted in hospital has gone very very poor. They are very very casual in their approach.

              They need to give strict training for how to deal with patient and their family member. They should be in nature of motivating rather then creating fear in mind for patient and they family.

              There are lot if discussion and noice at their staff counter. Their behaviour is seen very very casual, which also spoil the overall environment of the hospital and feeling of patient and their family member. The hear nurse behaviour is most important to improve, being she is leader.

              I request you to kindly change the staff on immidiate basis, which will bring some fear and your team will start working posatively.

              I believe if the old people started behaving boss or they get in casual nature, replace them immidiate.

              This is happening in your entire adag group.

              Regards
              Sanjay bhandari
              Kokilaben Hospital customer support has been notified about the posted complaint.
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                Kunal Mukesh
                from Mumbai, Maharashtra
                Dec 6, 2017
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                Address: Mumbai City, Maharashtra

                I just arrived at the hospitals emergency ward and i am not obligated to see this in the waiting area. There are lots of mosquitoes in the waiting area. I asked the security guards to help out the people but he denied. It's very unusual that i see mosquitoes in such a good hospital and that too in the emergency waiting area. Please do something about it.
                Kokilaben Hospital customer support has been notified about the posted complaint.
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                  G
                  Glass Half Empty Or Half Full
                  from Mumbai, Maharashtra
                  Nov 7, 2017
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                  Address: Mumbai City, Maharashtra, 400053
                  Website: www.kokilabenhosital.com

                  Follow up charges are too highin kokilaben. U have to pay everytime rs. 1500 for a consultation of doctor. It doesn't matter u have that enough money in ur bag or not. This hospital have ao ma y complaints but these rich people are not interested in solving them rather neglecting people voice. Plz beware of this hospital. There are so many hospitals gud hospitals in mumbai. Google them but do t. One in this hospital it s busi ess become is looting and cheating. Thats all
                  Kokilaben Hospital customer support has been notified about the posted complaint.
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                    Abhilasha Trivedi Kamdar
                    from Mumbai, Maharashtra
                    Oct 16, 2017
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                    Address: 400101

                    My grand parent who is been from rajasthan is admitted at ur hospital from last 3days for problem of cervical spondilysus asn our docter is mr abhay neurosurgeon... Is this the way you treat ur patient from last 3 dayz patient is only given food and is sleeping at ur hospital room and ur hospital are just charging money for this no inflrmation is provided from ur side about well being ofpatient no physiotherapy started for patient only 1pain killer saline is hi given... Evwn ur doctr mr abhay is also not coming for giving patient report about what to do next... We are now tired of hearing docter is coming he is in ottp he has not came etc ect is this the way dr treat his patient. Kindly provide us propermedical care...
                    Kokilaben Hospital customer support has been notified about the posted complaint.
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                      kchandrani
                      from Mumbai, Maharashtra
                      Sep 14, 2017
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                      Address: 400097

                      I have sent the below complaint to the kokilaben hospital management.
                      This is regarding my nephew deepak chandrani (18 years old) who died in kokilaben hospital due to dr. Gaurav mehta's negligence and does not informing / counselling the serious side effects and infection risks of the exemptia (Injections) before prescribing the biologic or immunosuppresant injection to deepak who was very weak suffering from severe malnutrition.

                      Please find below the detail history.

                      Deepak was suffering from ulcerative colitis, severe mal-nutrition and back pain. Initially deepak was under dr. Shankaran treatment as he was very weak and had back pain, he referred dr. Gaurav mehta for the second opinion. On first visit, dr. Gaurav told that he will cure deepak with medical treatment. Deepak was admitted thrice in the kokilaben hospital.

                      On first admission and treatment, he was discharged after 4 days. He had follow-up with the doctor next week, but in between deepak again had a stomach pain, so he was admitted second time to the hospital again. He was under medical treatment, the doctor informed that the medical treatment is not working we have to go for the biological injection and told that each injection will cost rs 40000 and 4 injections will be given on 1st day, 2 on15th days and 1 on 29th day, and thereafter it has been to given 1-2 times every month depending on the condition. We asked the doctor whether this injection will cure the ulcer. He told that this injection will suppress the ulcer pain. We told if it not cure the ulcer and the injections are very expensive it is not affordable to us in the hospital so we asked the doctor for discharge. He agreed for the discharge and told that still he has to be given the injection so he prescribed the injection and gave the contact of zydus dealer named visha and told that he will given you the injections on discount and you can give the injection at home to deepak.

                      We trusted the doctor and gave the injection to deepak at home through nurse. After injection he starting breathing rapidly, his heart was beating fast and he was unable to move from the bed, and his stomach was rigid and was paining. I called dr. Mehta and told him of deepak's condition. He told to admit him to the nearby hospital. We admitted him in agrawal's hospital. Doctor gave him the injection then he got some relief from the pain. We told dr j agrawal that we have given 4 exemptia (Adalimumab) injections as per dr. Mehta's prescription. He and dr. Jay kotecha did deepak's check-up and found that the infection has increased and the ulcer had further deteriorated and there is a sign of mega toxic colon and his x-ray report said the ulcerative colitis going into intestinal obstruction and (Pct), serum showed report showed 46.76.. Dr. J agarawal advice us that he needs to be admitted to big hospital either at kokilaben where his treatment was going or seven hills hospital, where he and his team will do his treatment there.

                      Agrawal discharge reports said: ulcerative colitis going into intestinal obstruction, toxic colon with adalimumab and procalcitonin (Pct), serum of 46.76.

                      As initial treatment was done on kokilaben, we admitted deepak there on 13th jun at night 11:00 p. M, his blood testing and ct scan was done. Next day morning at about 10 a. M, dr. Mehta told that injection also didn't worked and there is punctured in the intestine and emergency surgery needs to be done. Dr. Manoj mulchandani also told that his intestine is ruptured and emergency surgery in 4 hours, but the surgery was done in the evening at about 7 p. M. After surgery, dr. Mulchandani informed that the operation was successfully and the team removed about 2-3 liters of pus and there was no ulcer in the intestine.

                      Next day in the morning after surgery, dr. Mehta called me in the icu, and told that deepak is ok, he will be moved from icu to general ward in 1-2 days. But when i met deepak, he was not able to identify anyone, hee was not well. When i asked the dr. Mehta why he is unable to identify anyone? He said nothing wrong, he will be moved to nearby window bed and everything will be ok and informed me that he will on leave for 3 days. Looking at deepak's condition, i started feeling that there is something major wrong after surgery and dr. Mehta didn't gave the correct information and left for holiday for 3 days. Next day dr. Rupa informed that deepak is in critical condition and was put on sedation, i told her there something wrong with the diagnosis, injections and surgery. How come simple ulcer brought deepak into critical codition. Dr. Manoj mulchandani took charge for 3 days in dr. Mehta's absence, and he also informed that deepak is in serious condition and his infection was increasing. Dr. Mulchandani asked me whether deepak was also suffering from liver problem. I said no as per my understanding. I also told we have admitted him thrice and the ct scan was done three times, if there was a liver problem then the doctor would have been identified there itself. Dr. Mulchandani told that his blood was also thin (Blood disorder) and antibiotics are not working. He was also not sure why antibiotics were not working. Icu head, dr. Prashant borade informed us that he had a multi-organ failure (Liver and brain) and need liver transplant we had a meeting thereafter with the team of doctors (You were also involved), and the doctors informed that deepak has only 5% chance of survival and dr. Mulchandani justified that due to blood transfusion deepak's was delayed. (Blood testing was done at 11 p. M report normally comes at 7 a. M next morning, how come then it took 12 hours for blood tranfusion?). Dr. Mehta told about 7 single donor platelets would be needed, i also advised to coordinate with the team of doctors and get the best antibiotics to cure deepak. Dr. Mulchandani gave new antibiotics (Fhosfomycin and reinvexin) and that too didn't worked. His condition was becoming worst and there was no improvement. Dr. Mehta informed that deepak was having new infection day-by-day and there was no antibiotics for this new infection, and deepaks condition was not improving. We are not aware what happening. I asked dr. Mehta what next now, he told that there are 3 options 1) we follow the same aggressive treatment 2) we give the required treatment and stop taking report / ct scan, 3) we reduce the dose and let deepak die as comfort care. He expired on 28th june.

                      How this ulcer colitis which was easily treatable become serious and took deepak's life. What went wrong?

                      Below are the finding after doing thorough investigations:

                      1) dr. Gaurav mehta should not have prescribed the exemptia (Adalimumab injection) to deepak as he was very weak and couldn't tolerate it. This injection deteriorated the ulcer and increased the infection and as per the x-ray report saying, obstruction "ulcerative colitis going into intestinal obstruction"

                      Please go through this q & a "preparing for biologic or immunosuppressant therapy" link http://europepmc.org/articles/PMC3264940.

                      Extract from the link "
                      G&h what factors should clinicians consider before initiating biologic or immunosuppressant therapy?

                      Svk first, clinicians should consider whether the patients disease warrants such treatment: is the patient sick enough that he or she needs biologic or immunosuppressant therapy? Also, is the patient healthy enough to tolerate these drugs?

                      If a patient feels a therapy is too dangerous, he or she is likely to be non-compliant with the prescribed regimen, even if he or she does not directly express any objections to the therapy. Finally, the patient's economic status should be taken into consideration, as immunosuppressants and especially biologic agents can be very expensive."

                      Deepak was severely malnutrition, he was very weak, and he couldn't tolerate these injections this injection suppressed his immune system and the infection increased [procalcitonin (Pct), serum of 46.76 as per the report]
                      2) dr. Gaurav mehta didn't informed / counseled us of the serious side effects and infection risks before prescribing this injection. It is the duty and responsibility of the doctor to inform the patient which was not done in this case.

                      After surgery, deepak had sepsis, multi organ failure (Liver + brain) and fatal blood disorders and new viral, fungal and bacterial infections
                      Side effects : https://en.wikipedia.org/wiki/Adalimumab#Side_effects
                      Because adalimumab suppresses tnf, which is part of the immune system, latent infections such as tuberculosis can be reactivated, and the immune system may be unable to fight new infections. This has led to fatal infections in some patients. After a number of studies and reports of adverse events in patients receiving adalimumab — including serious and sometimes fatal blood disorders; serious infections, including tuberculosis and infections caused by viruses, fungi, or bacteria; rare reports of lymphoma[15] and solid tissue cancers; rare reports of serious liver injury; rare reports of demyelinating central nervous system disorders; and rare reports of cardiac failure.

                      Adalimumab side effects : https://en.wikipedia.org/wiki/Adalimumab#Side_effects

                      Antibiotics didn't worked on deepak after surgery because this injection suppressed his immune system (~ for 15 days) and infection was increased and he had sepsis, blood disorder and multi organ failure (Liver and brain) because of infection
                      Inline image 2

                      Open this link : http://reference.medscape.com/drug/remicade-inflectra-infliximab-343202#3 and click adalimumab, you will see below.
                      Serious - use alternative (68)

                      Adalimumab
                      Adalimumab and infliximab both increase immunosuppressive effects; risk of infection. Avoid or use alternate drug.
                      From above, it clearly shows adalimumab injection must not be used still dr. Gaurav mehta prescribed it.
                      Extract from this q and a link:http://europepmc.org/articles/PMC3264940. "the risks involved with these therapies should be discussed. Risks of biologic and immunomodulator therapy include infection, an immune-allergic phenomenon, anaphylaxis, and lymphoma. When discussing the risk of lymphoma, clinicians should mention that this risk is equal for all agents in a particular class, and that while all of these agents are associated with an increased risk for lymphoma, this risk is not as high as the risk of complications from untreated ibd. Finally, although the risk of lymphoma is 4 times greater for patients receiving these agents than for someone who is not taking these medicines, the absolute risk of lymphoma remains low in most patients.
                      One important point to note is that there is a much higher risk for certain kinds of lymphomas in males under the age of 30 years, and this risk seems to be even higher when these patients are receiving combination therapy."

                      If dr. Metha would have informed us about the side effects and infections risks we would definitely not have given this injection to deepak.

                      3) pre testing guidelines were not followed before preparing for biologic therapy as per the standard.

                      Deepak was not tested for hepatitis b virus (Hbv) and hepatis c virus (Hcv). These tests needs to be done as per the standard guidelines

                      Below extract from q & a "preparing for biologic or immunosuppressant therapy" link http://europepmc.org/articles/PMC3264940.

                      G&h do patients need to be screened for latent infections prior to starting biologic therapy or immunosuppressants?

                      Svk testing for tb and hbv is standard and should be performed in all patients who are preparing to start biologic therapy.

                      To summarize:

                      1) firstly, the doctor must not have prescribed this biological injection to weak and serve malnutrition patient who cannot tolerate it.

                      2) secondly, it is the responsibility and duty of the doctor to inform / do counselling of the serious side effects and infection risks of the biological or suppressant as described above. It was not done in this case. Antibiotics didn't worked on deepak because this injections suppressed deepak's immunity, and the infection went on increasing. Because of the infection he had blood disorder and multi-organ failure (Liver and brain) and new infections like leposprisis. If dr. Gaurar mehta had informed us this serious side effects and infection risk before prescribing this biological injections we would definitely not have taken this injection.

                      3) thirdly, the doctor didn't followed or advice us the proper pretesting guidelines (Like hbv, hbc etc. Test) before prescribing the injection.

                      There are many other important points which i cannot describe in this email. We will discuss it in the meeting. As described above in the detail, we like to have claim for the pain and suffering that we have undergone. Keeping yourself in deepak father's place, you think of the pain we have gone through.

                      I would request you to look into this matter seriously on high priority and take appropriate action.

                      I hope the hospital transparency and ethics will be followed and maintained.
                      Kokilaben Hospital customer support has been notified about the posted complaint.
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                        nchandrani
                        from Mumbai, Maharashtra
                        Sep 14, 2017
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                        Address: 400097

                        This is regarding my nephew deepak chandrani (18 years old) who died in kokilaben hospital due to dr. Gaurav mehta's negligence and does not informing / counselling the serious side effects and infection risks of the exemptia (Injections) before prescribing the biologic or immunosuppresant injection to deepak who was very weak suffering from severe malnutrition.

                        Please find below the detail history.

                        Deepak was suffering from ulcerative colitis, severe mal-nutrition and back pain. Initially deepak was under dr. Shankaran treatment as he was very weak and had back pain, he referred dr. Gaurav mehta for the second opinion. On first visit, dr. Gaurav told that he will cure deepak with medical treatment. Deepak was admitted thrice in the kokilaben hospital.

                        On first admission and treatment, he was discharged after 4 days. He had follow-up with the doctor next week, but in between deepak again had a stomach pain, so he was admitted second time to the hospital again. He was under medical treatment, the doctor informed that the medical treatment is not working we have to go for the biological injection and told that each injection will cost rs 40000 and 4 injections will be given on 1st day, 2 on15th days and 1 on 29th day, and thereafter it has been to given 1-2 times every month depending on the condition. We asked the doctor whether this injection will cure the ulcer. He told that this injection will suppress the ulcer pain. We told if it not cure the ulcer and the injections are very expensive it is not affordable to us in the hospital so we asked the doctor for discharge. He agreed for the discharge and told that still he has to be given the injection so he prescribed the injection and gave the contact of zydus dealer named visha and told that he will given you the injections on discount and you can give the injection at home to deepak.

                        We trusted the doctor and gave the injection to deepak at home through nurse. After injection he starting breathing rapidly, his heart was beating fast and he was unable to move from the bed, and his stomach was rigid and was paining. I called dr. Mehta and told him of deepak's condition. He told to admit him to the nearby hospital. We admitted him in agrawal's hospital. Doctor gave him the injection then he got some relief from the pain. We told dr j agrawal that we have given 4 exemptia (Adalimumab) injections as per dr. Mehta's prescription. He and dr. Jay kotecha did deepak's check-up and found that the infection has increased and the ulcer had further deteriorated and there is a sign of mega toxic colon and his x-ray report said the ulcerative colitis going into intestinal obstruction and (Pct), serum showed report showed 46.76.. Dr. J agarawal advice us that he needs to be admitted to big hospital either at kokilaben where his treatment was going or seven hills hospital, where he and his team will do his treatment there.

                        Agrawal discharge reports said: ulcerative colitis going into intestinal obstruction, toxic colon with adalimumab and procalcitonin (Pct), serum of 46.76.

                        As initial treatment was done on kokilaben, we admitted deepak there on 13th jun at night 11:00 p. M, his blood testing and ct scan was done. Next day morning at about 10 a. M, dr. Mehta told that injection also didn't worked and there is punctured in the intestine and emergency surgery needs to be done. Dr. Manoj mulchandani also told that his intestine is ruptured and emergency surgery in 4 hours, but the surgery was done in the evening at about 7 p. M. After surgery, dr. Mulchandani informed that the operation was successfully and the team removed about 2-3 liters of pus and there was no ulcer in the intestine.

                        Next day in the morning after surgery, dr. Mehta called me in the icu, and told that deepak is ok, he will be moved from icu to general ward in 1-2 days. But when i met deepak, he was not able to identify anyone, hee was not well. When i asked the dr. Mehta why he is unable to identify anyone? He said nothing wrong, he will be moved to nearby window bed and everything will be ok and informed me that he will on leave for 3 days. Looking at deepak's condition, i started feeling that there is something major wrong after surgery and dr. Mehta didn't gave the correct information and left for holiday for 3 days. Next day dr. Rupa informed that deepak is in critical condition and was put on sedation, i told her there something wrong with the diagnosis, injections and surgery. How come simple ulcer brought deepak into critical codition. Dr. Manoj mulchandani took charge for 3 days in dr. Mehta's absence, and he also informed that deepak is in serious condition and his infection was increasing. Dr. Mulchandani asked me whether deepak was also suffering from liver problem. I said no as per my understanding. I also told we have admitted him thrice and the ct scan was done three times, if there was a liver problem then the doctor would have been identified there itself. Dr. Mulchandani told that his blood was also thin (Blood disorder) and antibiotics are not working. He was also not sure why antibiotics were not working. Icu head, dr. Prashant borade informed us that he had a multi-organ failure (Liver and brain) and need liver transplant we had a meeting thereafter with the team of doctors (You were also involved), and the doctors informed that deepak has only 5% chance of survival and dr. Mulchandani justified that due to blood transfusion deepak's was delayed. (Blood testing was done at 11 p. M report normally comes at 7 a. M next morning, how come then it took 12 hours for blood tranfusion?). Dr. Mehta told about 7 single donor platelets would be needed, i also advised to coordinate with the team of doctors and get the best antibiotics to cure deepak. Dr. Mulchandani gave new antibiotics (Fhosfomycin and reinvexin) and that too didn't worked. His condition was becoming worst and there was no improvement. Dr. Mehta informed that deepak was having new infection day-by-day and there was no antibiotics for this new infection, and deepaks condition was not improving. We are not aware what happening. I asked dr. Mehta what next now, he told that there are 3 options 1) we follow the same aggressive treatment 2) we give the required treatment and stop taking report / ct scan, 3) we reduce the dose and let deepak die as comfort care. He expired on 28th june.

                        How this ulcer colitis which was easily treatable become serious and took deepak's life. What went wrong?

                        Below are the finding after doing thorough investigations:

                        1) dr. Gaurav mehta should not have prescribed the exemptia (Adalimumab injection) to deepak as he was very weak and couldn't tolerate it. This injection deteriorated the ulcer and increased the infection and as per the x-ray report saying, obstruction "ulcerative colitis going into intestinal obstruction"

                        Please go through this q & a "preparing for biologic or immunosuppressant therapy" link http://europepmc.org/articles/PMC3264940.

                        Extract from the link "
                        G&h what factors should clinicians consider before initiating biologic or immunosuppressant therapy?
                        Svk first, clinicians should consider whether the patients disease warrants such treatment: is the patient sick enough that he or she needs biologic or immunosuppressant therapy? Also, is the patient healthy enough to tolerate these drugs?

                        If a patient feels a therapy is too dangerous, he or she is likely to be non-compliant with the prescribed regimen, even if he or she does not directly express any objections to the therapy. Finally, the patient's economic status should be taken into consideration, as immunosuppressants and especially biologic agents can be very expensive."

                        Deepak was severely malnutrition, he was very weak, and he couldn't tolerate these injections this injection suppressed his immune system and the infection increased [procalcitonin (Pct), serum of 46.76 as per the report]
                        2) dr. Gaurav mehta didn't informed / counseled us of the serious side effects and infection risks before prescribing this injection. It is the duty and responsibility of the doctor to inform the patient which was not done in this case.

                        After surgery, deepak had sepsis, multi organ failure (Liver + brain) and fatal blood disorders and new viral, fungal and bacterial infections
                        Side effects : https://en.wikipedia.org/wiki/Adalimumab#Side_effects

                        Because adalimumab suppresses tnf, which is part of the immune system, latent infections such as tuberculosis can be reactivated, and the immune system may be unable to fight new infections. This has led to fatal infectionsin some patients. After a number of studies and reports of adverse events in patients receiving adalimumab — including serious and sometimes fatal blood disorders; serious infections, including tuberculosis and infections caused by viruses, fungi, or bacteria; rare reports of lymphoma[15] and solid tissue cancers; rare reports of serious liver injury; rare reports of demyelinating central nervous system disorders; and rare reports of cardiac failure.

                        Adalimumab side effects : https://en.wikipedia.org/wiki/Adalimumab#Side_effects

                        Antibiotics didn't worked on deepak after surgery because this injection suppressed his immune system (~ for 15 days) and infection was increased and he had sepsis, blood disorder and multi organ failure (Liver and brain) because of infection
                        Inline image 2

                        Open this link : http://reference.medscape.com/drug/remicade-inflectra-infliximab-343202#3 and click adalimumab, you will see below.
                        Serious - use alternative (68)
                        Adalimumab
                        Adalimumab and infliximab both increase immunosuppressive effects; risk of infection. Avoid or use alternate drug.
                        From above, it clearly shows adalimumab injection must not be used still dr. Gaurav mehta prescribed it.
                        Extract from this q and a link:http://europepmc.org/articles/PMC3264940. "the risks involved with these therapies should be discussed. Risks of biologic and immunomodulator therapy include infection, an immune-allergic phenomenon, anaphylaxis, and lymphoma. When discussing the risk of lymphoma, clinicians should mention that this risk is equal for all agents in a particular class, and that while all of these agents are associated with an increased risk for lymphoma, this risk is not as high as the risk of complications from untreated ibd. Finally, although the risk of lymphoma is 4 times greater for patients receiving these agents than for someone who is not taking these medicines, the absolute risk of lymphoma remains low in most patients.
                        One important point to note is that there is a much higher risk for certain kinds of lymphomas in males under the age of 30 years, and this risk seems to be even higher when these patients are receiving combination therapy."
                        If dr. Metha would have informed us about the side effects and infections risks we would definitely not have given this injection to deepak.
                        3) pre testing guidelines were not followed before preparing for biologic therapy as per the standard.
                        Deepak was not tested for hepatitis b virus (Hbv) and hepatis c virus (Hcv). These tests needs to be done as per the standard guidelines
                        Below extract from q & a "preparing for biologic or immunosuppressant therapy" link http://europepmc.org/articles/PMC3264940.
                        G&h do patients need to be screened for latent infections prior to starting biologic therapy or immunosuppressants?
                        Svk testing for tb and hbv is standard and should be performed in all patients who are preparing to start biologic therapy.
                        To summarize:

                        1) firstly, the doctor must not have prescribed this biological injection to weak and serve malnutrition patient who cannot tolerate it.
                        2) secondly, it is the responsibility and duty of the doctor to inform / do counselling of the serious side effects and infection risks of the biological or suppressant as described above. It was not done in this case. Antibiotics didn't worked on deepak because this injections suppressed deepak's immunity, and the infection went on increasing. Because of the infection he had blood disorder and multi-organ failure (Liver and brain) and new infections like leposprisis. If dr. Gaurar mehta had informed us this serious side effects and infection risk before prescribing this biological injections we would definitely not have taken this injection.
                        3) thirdly, the doctor didn't followed or advice us the proper pretesting guidelines (Like hbv, hbc etc. Test) before prescribing the injection.
                        There are many other important points which i cannot describe in this email. We will discuss it in the meeting. As described above in the detail, we like to have claim for the pain and suffering that we have undergone. Keeping yourself in deepak father's place, you think of the pain we have gone through.
                        I would request you to look into this matter seriously on high priority and take appropriate action.
                        I hope the hospital transparency and ethics will be followed and maintained.
                        I look forward hearing from you soon.
                        Kokilaben Hospital customer support has been notified about the posted complaint.
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                          Umang G
                          Jun 1, 2017
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                          Address: Mumbai City, Maharashtra, 400053

                          This was in feb 2017. We were referred to neurologist annu agarwal from kokilaben hospital by another neurologist.
                          Had a very bad experience. She diagnosed my mother with a rare form of dementia but her attitude and approach was so terrible that we stopped going to her after that visit.
                          - did not explain anything about that form of dementia. She just gave us a pamphlet related to her alzhimer's and memory clinic (Is this marketing?)
                          - when questions were asked, she had a rude and harsh reply.
                          - did not even talk about the results of her diagnosis and we found out after a month when we went to the other doctor with the reports. Until then we kept on thinking it was alzhimer's.
                          - no follow ups or no compassion. Not approachable.
                          - we do not trust her a bit and will never recommend her to anyone.
                          Kokilaben Hospital customer support has been notified about the posted complaint.
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                            Shamiana
                            from Mumbai, Maharashtra
                            Apr 26, 2017
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                            Address: Mumbai City, Maharashtra, 400053

                            Dear Madam / Sir,

                            I have been writing to CEO of hospital, Mr. Ram and Mr. Milind but no one is bothered to response. I was in ICU from April 09 to 12, 2017 where:-
                            1. Blood was taken out for testing but was thrown away.
                            2. I was made to wash my own ### while I was bleeding.
                            3. I was mad to do mouth wash in dust bin.
                            4. My urine pot was kept for a day in my cabin.
                            5. I was given folded towel and folded blanket instead of pillow.
                            6. Dustbins from the cabin were not cleared for four days.
                            7. I am charged for the medicines which are not provided to me at all.
                            8. Duty Doctor in ICU is not aware of emergency call belll on patient bed.
                            9. Uncooked chapati was provided.
                            10 Worst part was that the Admin doctor who visited me on my request has promised to resolve my issues but to shock he never came back to me till I got discharged eve after requesting him two times.
                            8. Duty doctor was so casual is saying that:- what happen if 2.5 ml blood is thrown. Do you expect us to put back in your body again?

                            I request strict action under intimation to me and do let me know how do you compensate for my mental harassment.

                            Regards
                            Raj
                            Kokilaben Hospital customer support has been notified about the posted complaint.
                            Apr 26, 2017
                            Updated by Shamiana
                            Request a meeting with Chairperson Ms. Tina Ambani at the earliest please so she be made aware of wrong things happening at her renowned hospital.
                            Apr 26, 2017
                            Updated by Shamiana
                            1. Why my blood was disposed? Where is my blood gone?
                            2. What made dr. Shruti to make statement so what happen. It was just 2.5ml and you expect us to put back in your body?
                            3. Why bill is overcharged of medicines which are not given to me at all.
                            4. Why overdose medicine is provided once low dose is recommended by doctor.
                            5. Why alternate medicine is provided and charged and not mentioned in discharge summary.
                            6. Why dr. Nirali is not aware of the emergency bell availability on the bed.
                            7. I was made to wash my own # being bleeding.
                            8. I was provided folded towel instead of pillow.
                            9. Un cooked chapatis provided.
                            10. Least to say admin doctor never bothered to revert after promising to solve my issues.

                            Request take strict action and refund my whole payment immediately.

                            Regards
                            Raj
                            Apr 28, 2017
                            Updated by Shamiana
                            May I know whey there is a delay in arranging meeting with Chairperson Ms. Tina Ambani. Or kindly share her contact number or mail id please.
                            May 02, 2017
                            Updated by Shamiana
                            Awaiting your kind response as to when the meeting being arrrangeed with Chairperson Ms. Tina Ambani?
                            May 04, 2017
                            Updated by Shamiana
                            Dear CEO / Mr. Ram, Awaiting response immediately.
                            May 08, 2017
                            Updated by Shamiana
                            Awaiting response from the silent hospital management please.
                            May 15, 2017
                            Updated by Shamiana
                            THEY DO NOT BOTHER FOR RESPONDING NOTR THEY HAVE ANY CONCERN FOR PATIENT EXCEPT THEY KNOW HOW TO SCREW OUT MONEY FROM AAM AADMI...USLESS
                            May 15, 2017
                            Updated by Shamiana
                            THEY EVEN ARE NOT BOTHERED TO REFUND THE AMOUNT WHICH THEY HAVE CHARGED EXTRA IN FINAL BILL FOR THE MEDICINES WHICH WERE NEVER PROVIDED. SUCH A SHAMEFULL NESS NEVER EVER SEEN IN LIFE.
                            May 15, 2017
                            Updated by Shamiana
                            I HAVE WRITTEN TO ANIL AMBANI AND CHAIRPERSON TINA AMBANI BUT NONE IS BOTHERED TO SEE WHAT IS HAPPENING DOWN THE LINE IN THEIR HOSPITAL...
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                              Pooja Pradaan
                              from Mumbai, Maharashtra
                              Apr 24, 2017
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                              Address: Thane, Maharashtra, 400049
                              Website: Www.kokilaben.com

                              We got our father admitted in the hospital sometime back for recovery from an accident. The doctor Assigned was neurologist Anu Agarwal. She was not at all interested in listening. She has preset idea of what the case should be without even meeting the patient. She was vocally aggressive, she was not interested in listening. I could not bring myself to trust her even for a day.
                              Kokilaben Hospital customer support has been notified about the posted complaint.
                              Apr 24, 2017
                              Updated by Pooja Pradaan
                              It's a first hand experience I have and hence many other people in the hospital I met, and other friends who ever had any experience with Kokilaben hospital. It's painfully shocking to witness what's going on in that hospital. My friends father of 80 years age was wrongly diagnosed of kidney failure and was put on dialysis making a hole through his neck for 45 days. He condition was becoming worse until my friend decided to forcefully take discharge from kokilaben. Only later when we approached another doctor through reference, as he studied and tested the case, uncle had a problem in his lungs.
                              We are trying book a bed for patient on phone call but no person are receiving call at patient admission department.

                              kindly look into this matter
                              Hi Pooja,
                              I had a similar experience and I have posted a complaint too : https://www.consumercomplaints.in/kokilaben-hospital-very-bad-attitude-of-doctor...
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                                Khushali Mahadevia Shah
                                from Mumbai, Maharashtra
                                Feb 20, 2017
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                                The whole unit of that floor was with him and my sister than holding his hand overnight sat with him holding his hand.Bhavya went on telling her that she should take him from there and he wants to go home.But my sis patted him and talked to him.Early in the morning he was too bad with his breathe  and my sister shouted for sisters and doctors.Doctors said they need to put Bhavya on ventilator.After half an hour Bhavya started puking with blood from mouth and nose.He was then given 1.5 lakhs injection to save his life which was the second last option.After half an hour a nuse comes out and says that hes stable.And all of a sudden in 5mins again he started puking of blood.As required platelletes donors were also arranged as soon as the doctors had told us.After an hour doctors took the decision to make him go through a surgery of 15 lakhs where the impure blood is pulled out and pure blood is transferred in his body.It was risky as per the doctors but still we had permitted them.In front of me and my sister, jiju Bhavya was shifted on the other floor for the surgery.But believe me all Im sure he had left us and the whole hospital is dramatising.We all were in bad shape that we never checked his heartbeats or nerves.Only we could see was his eyes closed.They took him down.We all saw him last in the theatre with no clothes on his body and only tubes and machines.Doctors when came out of the OT told us that hes responding but still will take half an hour to respond to the system they have put.Soon the doctors told us that hes BP is going down and is not able to take the pressure and Hes gradually leaving us now.Everything was over.He left us guys.We all will never ever get Bhavya back.I request all readers to share this to all your friends, relatives and groups so that any other kid or any life is not taken there.Staff at Kokilaben are not humans or doctors.They are butchers who have a big fat salary of 1.5 approximately per month and have a target of operations per day or month as MNC companies.Guys this is not a hospital but minting money storey.Mukesh, Anil, Nita, Tina and Ambanis wait and watch.You all taken lives of many people you all will not be spared.One day the whole nation will spit on Ambanis and the properties you all own.Shame on you all and especially Dhirubhai and Kokilaben who gave birth to all this and  own a family like ths.Guys stop going to any properties of Ambanis.I pray that the same happens in their family.I don't know who will support me but yes I believe one thing that white cannot be turned black.Truth remains the same and it comes out one day.But yes Our Bhavya is not thete with us but I pray that AMBANIS have a big loss overall and everywhere.Guys please share to all so that Bhavya gets the justice.Guys think that my sister was not given a chair in the ICU to sit overnight.She was standing the whole night holding my nephews hand and soothing him.Dr.Vatsal had looked into my eyes when Bhavya was on ventilator in the morning, the day he left us.He was not able to look into my eyes as if he had some guilt within him.Dr.Vatsal and d whole staff shame on you guys.I hope you have kids at home and yr families too.You all are killers of so many people and I wonder how you people can sleep peacefully.How you own respect from your parents, family and kids.Dr Vatsal and yr staff have shame atleast that all kids are like your kids.You are taking their lives.Guys its not only me who is saying or writing all this.There are many who have suffered.Ive evidences with me.I may be wrong or two may be wrong but not the whole world.Its you all Drs and the whole staff at Kokilaben who are playing with lives.Guys at Reliance too pls check d stock you are taking as its expired too.Ive experienced.Ambanis are just minting money on others lives cost.I really wonder that how our PRIME MINISTER MODIJI IS NOT DOING ANYTHING.IF HES VERY GOOD THEN WHY CAN'T HE SEE ALL THIS.IF HE SEES THEN WHY NO ACTIONS.OR ITS D OTHER WAY ROUND THAT HES AWARE BUT D LIFE IS NOT FROM HIS FAMILY SO.OR ITS A SMALL MATTER FOR THE AMBANIS, DRS AND FOR OUR PM
                                Kokilaben Hospital customer support has been notified about the posted complaint.
                                Very poor services .we are taking treatment by Dr. Sumeet Singhania. he is not showing any kind of concern towards his patients.
                                I HAD UNDERWENT TREATMENTS IN 2016 IN KOKILABEN AMBANI HOSPITAL FOR LYMPHOMA CANCER 2nd Stage and TREATMENTS under the able and efficient of Dr Sandeep Goyal, Oncologist I have been completely cured (Treatments included only 6 Chemotherapies). I am 66 years old. All the Nurses and Staff were very courteous. This is my experience with KOKILABEN AMBANI HOSPITAL. I FIND THis Hospital so spacious and spic and clean. R. RAMAKRISHNA IYER, CURRENTLY IN NEW YORK
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                                  ShwetaSG
                                  Feb 19, 2017
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                                  Address: 400091

                                  UHID: KH[protected]
                                  Name: Mr. Ramesh Gupta
                                  The patient has been admitted since two weeks in the ICU 7. We have been requesting since past two weeks for a photocopy of patient's reports so that we can show them to his niece who is a doctor considering he needs to undergo a liver transplant. The sisters have been giving us varied reasons for not giving us the reports in spite of having submitted an application letter signed by the ICU doctors. Most of the time there is no sister near the patient, waiting for an hour also we are unable to speak to any sister to understand his health status. Kindly help us get the reports at the earliest in order for the patient to have a speedy recovery.

                                  Thanks & Regards,
                                  Shweta
                                  Kokilaben Hospital customer support has been notified about the posted complaint.
                                  I was admitted to the hospital on February 8, 2017 and an advance deposit of Rs 2000 was agreed to be paid within 2 months. We have not received any communication on receipt of cheque. Despite follow up, there is no response.

                                  While it is not about the quantum of money involved, it is about the promptness of the hospital..
                                  Report portal is not able to open. It says it is not a safe connection, it may stole your credit card, password etc. Please do the needful.
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                                    sagrawalk
                                    from Pune, Maharashtra
                                    Feb 3, 2017
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                                    Address: Mumbai City, Maharashtra
                                    Website: www.kokilabenhospital.com/contacts/index.html

                                    I have sent following mail on 24 Jan 2017 for security deposit refund.

                                    Dear Sir,

                                    I was admitted to Kokilaben hospital for bilateral TKR and discharged on 20 Oct 2016. My details are as below:

                                    Patient ID: KH[protected]
                                    Name: Shyamprakash Kalyanprasad Agrawal
                                    Case: TPA

                                    I have to get refund of Rupees 34999.54. At the time of discharge we have given understating that this deposit amount would be refunded within 2 months without any activity from my side but even after 3 months it is not yet refunded, neither there is any communication from KH in this regard ([protected]@gmail.com).

                                    Request to arrange refund of deposit amount by NEFT RTGS (scanned copy of cheque of my account is attached), below are my account details:

                                    Name: Shyamprakash Kalyanprasad Agrawal
                                    Bank: IDBI Bank, CBD Belapur Branch
                                    A/C No.: [protected]
                                    IFSC Code: IBKL0000183

                                    In the worst case scenario, if hospital rules do not permit direct transfer to the Bank account, please send cheque / pay order at my office address:

                                    Shyamprakash Agrawal
                                    Plot No. 39-41, Sector 11,
                                    CBD Belapur,
                                    Navi Mumbai 400614
                                    Kokilaben Hospital customer support has been notified about the posted complaint.
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                                      Sushant1982
                                      from Mumbai, Maharashtra
                                      Jan 26, 2017
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                                      Address: Mumbai City, Maharashtra, 400053
                                      Website: Kokilaben Hospital

                                      We had gone to CREF department for considering IUI/IVF treatments from Doctor PUJA DEWAN. I must this department is really pathetic over this. A hospital with such a Big Name has such worst team and Lead doctor for such a big issue. When we went there for consultation during Aug 2014- June 2015, they wasted our initial 4-5 months just in conducting medical tests . The doctor MS PUJA DEWAN is so depressive and demotivating, that instead of helping and supporting the patients, she started demotivating and dejecting the patients. her staff if also very rude and mismanaged.

                                      I WOULD NEVER EVER ADVICE ANYONE TO VISIT HERE FOR IUI?IVF related treatments.
                                      Kokilaben Hospital customer support has been notified about the posted complaint.
                                      To whomsoever it may concern

                                      My wife Gurvinder Kaur and I, Taranjeet Singh Kohli reside at Kalyan, Mumbai.

                                      My wife and myself have also consulted DR PUJA DEWAN for my wife's IVF treatment and I guess it was around the same year. But, we haven't had any such experience. Dr Dewan is a very WELL EXPERIENCED doctor in her Stream.

                                      It's very easy to just say anything negative about a person without even knowing them. Dr Puja Dewan has a very POSITIVE ATTITUDE. She makes sure that she knows her patient's case very well before she starts off with the treatment.

                                      The COMPETENCY Shows!!

                                      My wife had conceived in the FIRST ATTEMPT itself after TWELVE YEARS under Dr Puja Dewan's IVF treatment and by God's Grace. She's such an EXCELLENT DOC who's thoroughly experienced in her field. She is a very down to Earth person with a SMILING face and an HUMBLE nature.

                                      One cannot come to the conclusion that just because there were lots of medical tests conducted the doctor does not have the knowledge or the doctor is wasting time. It's absolutely wrong. Dr Dewan is the best person to know what's good for us. My wife and myself feel that there's nothing wrong at being one step further. Even my wife had undergone few tests

                                      Her STAFF is also very very good and helpful. They take PERSONAL INTEREST in explaining each step.
                                      To whomsoever it may concern

                                      My wife Gurvinder Kaur and I, Taranjeet Singh Kohli reside at Kalyan, Mumbai.

                                      My wife and myself have also consulted DR PUJA DEWAN for my wife's IVF treatment and I guess it was around the same year. But, we haven't had any such experience. Dr Dewan is a very WELL EXPERIENCED doctor in her Stream.

                                      It's very easy to just say anything negative about a person without even knowing them. Dr Puja Dewan has a very POSITIVE ATTITUDE. She makes sure that she knows her patient's case very well before she starts off with the treatment.

                                      The COMPETENCY Shows!!

                                      My wife had conceived in the FIRST ATTEMPT itself after TWELVE YEARS under Dr Puja Dewan's IVF treatment and by God's Grace. She's such an EXCELLENT DOC who's thoroughly experienced in her field. She is a very down to Earth person with a SMILING face and an HUMBLE nature.

                                      One cannot come to the conclusion that just because there were lots of medical tests conducted the doctor does not have the knowledge or the doctor is wasting time. It's absolutely wrong. Dr Dewan is the best person to know what's good for us. My wife and myself feel that there's nothing wrong at being one step further. Even my wife had undergone few tests

                                      Her STAFF is also very very good and helpful. They take PERSONAL INTEREST in explaining each step.
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                                        mohptup
                                        from Mumbai, Maharashtra
                                        Dec 3, 2016
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                                        Address: Mumbai City, Maharashtra, 400102

                                        This organization concentrates only on money making. They say that it is "a social initiative". LIARS. Ambanis have been robbers and they are trying to rob even more from society through this so called social initiative. My mother was under treatment of dr. Mihir bapat, a small fry under this fraud initiative. He is such a sweet fraud who treats you well unless ambani hospital gets money, after that he even refuses to see you. I paid rs. 1.5 lakhs for 1 day of treatment. They have trained their nurses, ward boys and asistants to hush you away. BE aware of these guys.
                                        Kokilaben Hospital customer support has been notified about the posted complaint.
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