Kolkata Foreign Ems — for help

I have sent a parcel to my friend (Patiala, punjab-147001, india) on 1st nov, 2018 from bangladesh ems. Parcel was reached in india on 8th november 2018 since then the parcel was not delivered to my friend, please help to release the parcel. My bangladesh ems number ee[protected]bd. Last tracking shown me below
(11/8/2018 12:40 pm item presented to import customs kolkata ems)

Please help me in this regards. Actually i have no any idea who can help me regarding that. Sorry for my any mistake.

Thanks,