Komitla Yatragenie — refund

I had booked ticket on jul 14 for jul 16 and komitla travel executive called on 16 and told bus was cancelled and will refund the money in few days then after some days as i have not received money again called him for the refund he told he had send the money to paytm and they will give me but now paytm saying that komitla had not send the money to them my booking reference pnr: tqck9800 and order i'd:[protected]