Koryo Complaints & Reviews

Dear sir,

I have purchase washing machine of koryo. & its not working from 26jun-2020, after that i have complain to customer care but still they are not responding my complain.

Dear koryo team,

This is regarding my complaint no mentioned in subject line. I had registered this complaint regarding my koryo microwave where i had shared all the details like model no, power is working and microwave part is not working etc.
Then a technician suleman, visited at my place, he has discouraged to my father to get it repaired by following comments
1) this will cost you[protected] plus service charge, while microwave cost itself was 2500/-
2) this part is not available if you can arrange it i will change
3) he has charged 500+ rs from him for doing nothing and also not given any receipt for that.

When i had already shared model no and problem at the time reporting the issue, why service request is entertained if company does not have spares and why i have been charged for doing nothing and not even shared the receipt. I hope you will understand this is a crime to do business without proper receipt/bill for registered company.

Dear sir,
Purchased koryo led tv 43 inches, no display is coming, executive came after complaint has been lodged on june 21st with complaint number[protected]. Till august 7th, i called to customer care office but no solution.

Brand new ac stopped cooling in march 2020. Immediately complain was raised, but a technician comes to inspect after 2 months and says remote is the issue, gas is absolutely fine only needs to have a remote. Comes back after 25 days with new remote i paid for same cash.ac still doesnt cool. Technician tells me now, gas is the issue, and confirmed will come back after 2 days with gas to fill in.
It's been more than a month now the technician did not come nor anybody at koryo is ready to take the ownership and responsibility of resolving the issue. Pathetic service.

Mam

My complain no. Is[protected]
Maine ye complain 3month phele likhaya hai lekin abhi tak problem solve nhi hui hai customer care ko call krti hu to wo keh rhe hai wait for 48hr after 48 hrs i called the said again wait for 72 hrs. What's its all. Now i want pls arrange a parts as soon as possible ya change my ac unit.

Product purchased 11 months back. No cooling. 3rd free service is also due within this month u. E. July 2020.

Dear Sir/Mam,

I have raised a complain on 5 July regarding my koryo cooler 70ltr that it is not functioning properly against that a service ticket no. [protected] and was assured that techniques will visit between 48 hrs. When i first Learned of this problem, I contacted Mr. Prahlad (mobile number [protected])one of technician technician of your company, he had conversation with me over phone but when i have asked him that when he will be coming to repair the cooler he always says that he is in another area and some other person will visit at my place to sought my problem. I believe that this response is unfair because I have call koryo customer care several time from 5 July - 8 July but they are also saying same that Mr. Prahlad will visit but to the till date my problem is not getting solve. I would like a written statement explaining your company's position and what you will do about my Complaint.

I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you till 9 July 2020 I will file complaints with the appropriate consumer agencies and consider my legal alternatives.

Rakesh Singh Raturi
[protected]
[protected]

Sir mera koryo ka ac nhi chal rha april se maine complain kiya to phele to unhone complain registered hi nhi kiya phr unhone ne 18th of april ko kiya aur abhi tak problem solve nhi hua hai pls isko jaldi kara do bahut problem ho rhi hai

My complaint no is[protected]
My ac is not working still whenever i call to customer care they said wait 2-3 days. But my problem is same till date.
Pls isko replace kara do. Itni garmi hai ghar mai chote chote bache hai.

I have a microwave and its body is getting voltage while operating. This is very critical as anyone can have electricity shock. Product details are as below:-

Model no - kmc2122iam
Serial no-ackmc2122a18i 180304

Please align the engineer for repair the microwave.

-:machine not workings properly
-:service is not good
:-executive not understanding the problems
-:once check machine executive asking time 10-15days take time to ready

I am using castle of koriyo, now it is not working. Date of purchage is[protected]

Brand new ac stopped cooling; a week after raising complaint, a technician comes to inspect and says refrigerant gas has leaked, needs to be filled. Comes back after 2 weeks and refills the gas and leaves.ac works for less ran a few hours and stops cooling. Koryo now takes 2 more weeks to send someone the third time (One month from the initial issue). The guy comes, looks at the ac and says same as the first time - refrigerant gas has leaked, needs to be filled. Now waiting for the process to repeat.

I bought koryo split AC on April 2019.Now ac is not working. I made a complaint on 22 nd may 2020, now after 24 days problem is still remain. While i have called to koryo customer care at least 50 times but nobody is taking care about this. Actually bits our mistake that we had bought koryo, but this will be the last product i will use, even don't know will use or not.And i would not suggest to buy any product of koryo or of big bazar.The service and product quality is very very poor.

To
The grievance redressal cell

Dear sir/madam,
This is regarding the service of my koryo refrigerator ([protected] - koryo 225l dc - kdr245dr4f). I had purchased a koryo refrigerator model no. Kdr245dr4f on[protected] with invoice no. 92936032. It was an amazing experience and we spent more than 4 happy years with the product. Recently the product was giving trouble and i requested a service (Ticket no.[protected] by contacting koryo consumer support service on 19th march, 2020 and was assigned to service technician immediately. No one came for service after calling them multiple times and then the service was rescheduled and assigned to koryo engineer mr. Khaleel ahmed (Mobile no. [protected], [protected]). I did contact him so many times and send the details of the product and the related issues. He confirmed the service visit so many times during the last 3 months and then rescheduled again and again but never came for service. During this 3 months i called the koryo customer service various times and called their team leader in hyderabad region (Mr. Ravi, mobile: [protected]), he promised to solve the issue several times but nothing happened. I lodged complaints so many times but your assigned engineer (Mr. Khaleel ahmed) never visited us, and no solution was found. He promised to come repeatedly but on the day of service he gave different types of silly excuses and the date was again rescheduled. This became like my daily routine to call him and listen stupid excuses and then call your customer service for solution. Finally on 13th june, 2020 he (Mr. Khaleel ahmed, mobile no. [protected], [protected]) denied to come for the service with another silly excuse and verbally abused me over telephone and behaved very rudely. the details of complaint as below: service ref. No. :[protected] dated[protected]
Complaint/service ticket id. : 0c19-33491koryo-1931561 dated[protected]

The details of consumer are given below:
Name: biplab chatterjeeregistered mobile number: [protected]registered email: [protected]@gmail.com
Now i got tired and write you a mail, i would request you to please look into this and help to resolve the problem asap. Otherwise i have to take legal action in this regard. i request you to please look into this and help to resolve the problem. Please do the needful to solve this issue urgently.
The invoice of my product and some other details are attached herewith for you to follow up.

Ac cooling is not at all there

Display not appear, display problem

Hi.. Koryo television was purchased in sep 2019 since 12th april display is not working fine and this was reported to customer care on 12th april... From 2 months there is no proper response and waiting for service from 2 months... Very disappointed with the service

Our remote is not working properly. We purchase Air condition on 18th Aug 2019. We received one year warranty for all parts. We request you to replace our remote with new one. our Register mobile number is [protected] and E Mail id is [protected]@yahoo.com

I purchaged one koryo smart tv 2 months back. But since last one week the remote is not functioning and therefore not able to use the tv...i tried to raise complaints in customer care but the are not operating