Koryo — damage washing machine scent

Address:

Unit no.19, Aarey Coloney,, 400065

I have purchased koryo semi-automatic washing machine on 14 aug, 2019
The demo was shown by koryo technician on 16 aug, 2019. On 17 aug, 2019 when we started using on the first day itself their was noise from wash tub & water leakage problem. We contacted on 17/08/2019 koryo toll free number and register our complaint (Service ticket no.[protected], next day technician came and he noticed the defect and told us that their is leakage from elbow of wash tub and your machine needs to be replaced with new one. He also told that i will inform to my team leader and arrange for replacement and you will get call from koryo but today 7 days have passed i have not received any call for replacement and i have contacted koryo customer care many times they are only giving me assurance that very soon your problem will be get solved. I request you to immediately arrange for replacement. Asap