[Resolved]  Koryo — Koryo AC ongoing issue unfixed

Jun 12, 2014

Updated by rajveer0414 After my first complaint through this forum Priya contacted me from Future groups and passed on responsibility to Mr Sanjay Lalchandani from Future Groups. When we were able to proof that we were correct Sanjay agreed to get gas filling done at no charge. Engineer who visited my propert ruined the entire wall with oil spray. And still AC was not fixed. Later on Franchise agreed to get wall painted by 06 June'14 and took AC at workshop. They returned AC in 3 days and this time AC was making too much of noise and compressor cutting down. We did not have any such issue before. Finally after trying to contact multiple times with Sanjay we were able to inform him about the status. Technician promised visit at 10:30 in the morning on 07 Jun'14 along with painter to paint our wall. He never came. When we continuously kept on calling he finally came home at 8 PM in the night and left at 11:30 PM. He said he is not able to understand the issue with the AC. He said he will come on at 10:30 AM on sunday to fix it. We had patient and guests arriving next day we asked him to get AC fixed asap. Tech did not arrive until we called him. Sanjal Lalchandani was of no help coz he never answered our calls after that. After struggling for 2-3 hours tech said he is not able to understand what the problem is. He decided to take AC to his workshop and assured return the same day by night. Its more than 2 weeks now we are without AC. Nobody contacting us Always we have to call. We had to bear charges for keeping the patient at a hotel coz AC was not fixed by your representative in time. I would register complaint first of all against Priya from Future Group for not reverting to any of my e-mails which were sent to her more than 5 days ago. The most irresponsible person in the entire thing was Sanjay lalchandani from Future groups who never bothered answering our calls or ever reverting. Till date no response from Sanjay who was assigned to atke care of this job. Third complaint against the Franchise whose head is Jyoti. I think franchise name is Radical Group. They have a staff that has got etiquette equivalent to Zero. The technicians used to laugh when they were called. Politeness is something which can not be expected from them. Also till date neither the AC is fixed nor our wall is fixed. I have incurred monetary loss and loads of mental stress coz of Future Groups Koryo AC. I want strict action to be taken against these people. Have got all the recordings for any conversation that I had with Koryo since 2 years. Need them take it anytime. But such irresponsible people needs to be punished. I want my AC fixed, my wall that was ruined by your people painted and the hotel bill to be compensated. I might have never agreed for guest and patient to arrive if I had no AC. But it was wrong commitments from Future Groups Koryo's department that I ended up in such situation. For future Group it is easy to ignore customer like us. But sincerely ignoring a person like me who has got all proofs against them is certainly going to land hem in big big trouble. Thanks for not at all helping me future groups.