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Kotak Mahindra Bank Complaints & Reviews

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Updated: Nov 7, 2025
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Kotak Mahindra Bank reviews & complaints page 110

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N
Nimz
Jul 31, 2018
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Address: Rajkot, Gujarat, 360001

I didn't received ATM and cheque book, which delivered successfully on 7th July, 2018 message received by courier service and they said it delivered to Rajkot branch but branch staff said they didn't received. Please do needful urgently if it is misused, bank responsible for it. Courier service said it delivered to bank branch. But branch staff refused to received. So, it is very bad service of Kotak Bank which I feel. I also attach screeshot of message I received
+1 photos
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Jul 31, 2018
Updated by Nimz
CRN[protected]
Account holder name: Kalavatiben J. Bhatt
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    M
    Mk nazeer
    from Chirala, Andhra Pradesh
    Jul 31, 2018
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    Address: 500073

    This bank is very fraud every time and every month they are cutting the charges.. When i open the account they said it’s a zero balance account but now they are cutting my amount without any information every month they cutting my amount 500 and above... M from hyderabad branch is sri nagar colony.. Same as charge for my wife account also 900/- rupees.. What is this noncence..
    +1 photos
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    Sir aapka problem ko solve kar diya jayega kripya aapna register mobile number ko mere se share kare taki mai aapka problem ko solve kiya jayega
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      K
      kalith
      Jul 30, 2018
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      Address: Theni, Tamil Nadu, 625533

      I ordered one item in flipkar and made a payment from my kotak credit card for RS.539/-, also i made a payment from my kotak debit card main account to credit card account, due to lack of delivery they cancelled my order and refunded RS.539/- but the amount is not yet been re-credited to my credit card account. I called so many times with kotak mahindra customer care but there were not proper response, it want to be resolved my issue, refund reference number:[protected]
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      My self v.Jeyachandran. Kotak life advisor k l i[protected]
      policy numbers 03929610, 03929596
      first premium rs 91920/ each excludig service tax.
      Polcy dt 19/01/2018 and 19/02/2018
      commission rs 22927.79 only credited on 21/07/2018
      no proper response. I am not in a position to know what about
      the balance amount and how much?
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        H
        hemanth94547
        from Hyderabad, Telangana
        Jul 29, 2018
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        Address: Hyderabad, Andhra Pradesh

        I am an it employee at techmahindra, hitech city. Kotak team in our sez branch offered me to open lifetime zero balance savings account and i did.

        But without any intimation, my account was debited with 472 rupees every month for four months and i wonder that kotak didn't bother sending any mail or message regarding this.
        When i checked my passbook, the amount of almost 2000 rupees was already debited.
        I went to kotak team in our office branch and enquired regarding this. They simply say that they don't know why it's getting debited and hinted that the coupon code for techmahindra employees might not be properly used while opening the account which is completely their problem and not mine. I want my money credited back to my account. This is completely fraud if kotak decide not to credit our money back as the issue is with your team in hitech city who doesn't know how to open life time zero balance savings account. Surprisingly i am getting message alert now after removing the balance from my account that i need to maintain the minimum balance.

        Hoping for a reply and the solution very soon. You cannot just trick people into life time zero balance savings account and deduct money. This is not acceptable. Be responsible.

        Thanks,
        Hemanth kondeti.
        +1 photos
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
        Several complaint regarding charges still their is no result still deducting amount from my account complaint id no. [protected]. take action on this or i will take legal actions too.
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          M
          Mangalesh Ganesan
          from Chennai, Tamil Nadu
          Jul 29, 2018
          Resolved
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          Resolved

          Hi guys, please dont get credit card in kotak mahindra bank. They are charging 1500 rs for direct marketing. I didnt start my usage but i got the statement to pay 2000rs with gst. Still i didnt create my passwd in credit card but i received a statement to pay 2000rs. I didnt apply. They called me offered this product. Please be aware of this kotak mahindra bank. They are cheating us
          Aug 30, 2018
          Complaint marked as Resolved 
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 30, 2018
          Kotak Mahindra Bank Customer Care's response
          Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected]. ^Team Kotak
          Sir plz close my account now i wanted to open a zero balance account
          I need a explanation for the deduct of amount in which is zero balance account. Is this the way u treat customers like this [censored] bloody...
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            A
            AnilKumar Gandhi
            from Bhiwadi, Rajasthan
            Jul 28, 2018
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            Address: 395010

            I have got message for debit of 1000/- and 4000/- at 12:27 pm on 28/07/2018 for facebk ads.

            I have blocked my credit card vide request number 1-[protected]

            My name is anil kumar gandhi
            My registered number is [protected]

            My credit card is kotak league card.

            I have not used my credit card and this is fraud transaction done by someone else.

            Please help me in resolution of the same.
            +1 photos
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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              S
              Sknaagarji
              from Gurgaon, Haryana
              Jul 28, 2018
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              Address: Faridabad, Haryana, 121002

              Dear sir

              My name subhash crn[protected]. I have deposit my a/c rs 20100 on 27/07/2018 and i found that my account balance is rs 19982. I called customers support for debit balance they told me that the bank cut the charges for net physical pin on 13/3/2018 delivered me but i have not received any pin yet now. So plz close my a/c due to unnecessary debit balance.

              Subhash
              Crn.[protected]
              Mobile no [protected]
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                M
                MisterSingh
                from Gurgaon, Haryana
                Jul 28, 2018
                Resolved
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                Resolved

                Address: New Delhi, Delhi, 110018

                Hi i am a kotak mahindra nri custumer
                At the time of opening account it was said to me that i have no need to maintain any amount in the bank account as it is salary account and zero balance account
                Today morning i found 2 transactions of ruppes 1062 and 1416 saying aqb non maintainance for quarter month june & july
                I called customer care for the same and they said that account need to maintain rupees 10000 during non salary time
                But my account balance was never less than 20000.
                That is wrong deduction of 2478 rupees from a bank
                Please raise a complain
                When custmer is not getting any salary bank is sucking big amount from the account even if the customers is maintaining the required amount to be maintain.
                A/c number - [protected]
                And [protected]
                Name gaurav gadhri
                Contact number - [protected]
                +1 photos
                Aug 28, 2018
                Complaint marked as Resolved 
                I visited branch to meet Customer Relationship managet then he ensure me my money after deduction of taxes will refund back in my account within a week after 15 days money came back to my account deduction of taxes was there Thankyou consumer complaint Center And Thankyou Kotak Mahindra Bank
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                Customer support team contected me and told that they will pass my details to Custmer relationship manager of branch but till now nobody contected me.
                They deducted my money 2 times in feb and in july total 5000 rupees without my knowledge without any alert or msg on my number
                At the time of opening the account they said it is a zero balance account and from NRO they deducted this big amount even if in NRE account sufficient money was there.
                A nri salary account is that in which only one account is used for receiving salary and the other nro account is given only as a side account for use in locally like in india.
                I have account in ICICI as well and there such kind of cheating is not present.
                The bank is for saving money not Looting money.
                Because of out money the Bank runs and they are cheating with the persons who is providing them the money. For Such banks authorities must take a strict action.
                Thankyou
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                  S
                  Sonammmmm
                  from Belgaum, Karnataka
                  Jul 27, 2018
                  Resolved
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                  Fraud for the job in the kotak mahindra bank by aliya arora on 1 jully 2018 in banks. From company [protected]@alerts. Shine.com
                  Alliya arora contact me for job in kotak mahindra bank as operation manager her email id [protected]@outlook.com & mobile no is 91 [protected]
                  She arrange one round of interview so for document registration she told me to pay 2850 i have paid for telephonic interview, then i received a call from kotak mahindra bank that side from one lady (Mobile - [protected]) she told me to pay again 8000 for document varification so i refuse to pay the amount... And i again contact to alliya arora to refund my previous paid amount of rs 2850 she said she'll refund within ¹5 days.. And now she blocked me and not receiving call from my other number.
                  I have all her call recordings and messeges..
                  +6 photos
                  Jul 28, 2018
                  Complaint marked as Resolved 
                  My name is Sonam Patil My email id is [email protected] Contact no. 9019860494
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Jul 31, 2018
                  Updated by Sonammmmm
                  As u forwarded my complaint to the Kotak Mahindra bank representative...the bank manager has called me and he is ready to refund my amount..but he is asking about my bank balance and credit card number...so I am damn sure that manager also involved in this fraud..when I told him that I don't have any credit card n I have minimum balance of RS 200 in my account ..he suddenly cut the call. And now m trying to call him again but he blocked me.
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                    S
                    sumantas@123
                    from Mumbai, Maharashtra
                    Jul 27, 2018
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                    Address: Kolkata, West Bengal, 700017

                    Dear sir,

                    This is to bring to your notice that a sum of rs.10000- transferred through mbanking from uco bank, lower circular road, kolkata-17 being account no [protected] to my above savings bank account no-[protected]and ifsc code kkbk0005690 on 01.06.2018 13:06:18 pm imps no[protected]. But by mistake i had mentioned wrong account no as a result the amount wrongly transferred to other account holder vide account no[protected]. But for the same ifsc code. How if possible that the ifsc code of other branch account number. I had intimated the matter to my kotak bank through an application but they said that the amount credit into nasik branch. So they are unable to do any thing and they advised to contact uco bank.

                    So now i am requesting you to transferred the amount to my uco bank account no-[protected].
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    Jul 27, 2018
                    Updated by sumantas@123
                    Dear Sir,

                    This is to bring to your notice that a sum of Rs.10000- transferred through mbanking from UCO Bank, Lower Circular road, Kolkata-17 being account no [protected] to my above savings bank account no-[protected]and IFSC Code KKBK0005690 on 01.06.2018 13:06:18 pm IMPS No[protected]. But By mistake I had mentioned wrong account no as a result the amount wrongly transferred to other account holder vide account no[protected].But for the same IFSC code. How if possible that the IFSC Code of other Branch account number. I had intimated the matter to my kotak bank through an application but they said that the amount credit into Nasik Branch. So they are unable to do any thing and they advised to contact UCO Bank .

                    So now I am requesting you to transferred the amount to my UCO Bank account no-[protected].
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                      R
                      Rv8203178
                      from Agra, Uttar Pradesh
                      Jul 27, 2018
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                      Address: Gautam Buddh Nagar, Uttar Pradesh, 202001

                      I have a kotak credit card and due to unavoidable circumstances i missed the payment in the month of june and july however on 26th of july i paid the entire balance in full by visiting the branch and since then i have been following up with the customer service representatives about the block removal the answers are as follows
                      1. The block is from collection team they will look into it
                      2. You can call the collection head navneet singh whose number is always switched off. Called the customer service to inform the same they gave me 2 numbers one of rahul singh and the other one of ram nivas
                      Called ram nivas his statement was their is nothing i can do you can re apply for credit card after 3 months however i was promised by the rep that once the card is paid in full the card will be good to use again
                      Worst experience ever
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                        A
                        Anand Che
                        from Chennai, Tamil Nadu
                        Jul 27, 2018
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                        Address: New Delhi, Delhi

                        Sir
                        I am anand

                        I was lured by abn bank to take a loan in 2008 and when i saw a statement for loan amount has not reached my account but the statement was dispatched and emi was not as per the agreement.

                        I called up the customer care several times and without any resolution, i returned the total loan amount through a cheque,

                        But they did not close my account instead they started deducting the emi from the amount which i settled.

                        I pursued rbs banks/ abn amro bank through email and telephone.
                        Now it seems that kotak mahindra had taken up the loan.

                        Some unknown person called me and directed me to meet krishna varanasi, deputy manager, kotak mahindra bank in samajiguda, hyderabad 82. I mailed all the documents regarding the issue but the problem persisted

                        They were mentally harassing me and threatening me that they will put me jail and one vikram choudhary (Mob no -[protected]) calming to be station officer of parliament street ps was threatening me that he will wipe out all my family.

                        In this situation, i filed a complaint in consumer court in hyderabad and the harassment stopped for a next 5 years

                        Now the kotak goons has started again their torture on me and are continuedly calling my office number and threatening not only me but all our staffs

                        One lady and one man named vinoth sharma (Mob no [protected]). They even searched our office address and were calling all my seniors and officers.

                        For the past four days, thousands of calls are made to my office number and my senior officers by theses collections goons from several numbers which include [protected], 3518, [protected]

                        Kindly, help me out in identifying the hidden goons of kotak mahindra bank make them public and mail me the solutions to the unethical menace.
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                          G
                          gurpreet1986s
                          from Delhi, Delhi
                          Jul 26, 2018
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                          Service request no: 1-[protected]: fulfillment your ppor bank employee closed this ticket they said i received the one refund from the merchant on june 19. They did not even check the merchant name and the transaction amount just closes the service request number. What a poor employe in india. They don't even know how to do there job. I need a resolution suspend that employe who closes the ticket by saying that refund received. Its your employe fault. I need my refund
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                            S
                            Sameer A Merchant
                            from Mumbai, Maharashtra
                            Jul 25, 2018
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                            Address: Thane, Maharashtra, 400612

                            Dtd. 25/07/2018
                            To
                            Head - credit card department
                            Barclays bank plc
                            601/603 ceejay house
                            Shivsagar estate
                            Worli mumbai : 400018
                            Sub.: urgent request for issue of no due certificate and to remove my name from the defaulter list of cibil record
                            Ref.: my credit card no. [protected] expired on september 2010
                            Respected sir
                            Please refer to my above referred credit card number (Copy of credit card attached herewith).
                            In regard to settlement of dues i received your offer letter ref. No. Settlement no. Mum/bcgold/73271 dtd. 23/04/2010 with an option of making emi's in 3 installments i. E. Rs. 5 000 each. Copy of the letter is attached herewith for your kind reference.
                            Subsequent to above referred letter i received a phone call of ms. Sameera shroff from your office with an offer of making total payment of rs. 14 000/- if i make the full payment in one time and assured me that upon making this payment of rs. 14 000/- i will get the no due certificate on the next day of making payment.
                            As assured by her i made the entire payment of rs. 14 000/- (Rupees fourteen thousand only) in cash on 28th april 2010 as per your receipt no. C 1256924 (Copy of the receipt is also attached herewith for your kind reference).
                            Sir now there is no balance due from my side against the above credit card and in spite of making the entire payment i have not yet received the no due certificate from your side and also my name is reflecting in defaulter list of cibil record as per control number[protected]Member id : bn[protected].
                            I am facing lot of problem for applying of home loan with no fault of mine and therefore i humbly request you to kindly look into the matter seriously and issue me the no due certificate at the earliest and take the necessary action to remove my name from the defaulter list of cibil record and oblige.
                            Your kind co-operaiton and confirmation by return email will be highly appreciated.
                            Thanks and best regards
                            Sameer amirali merchant
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                              Bhavesh Bobby
                              from SURAT, Gujarat
                              Jul 25, 2018
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                              Address: Surat, Gujarat, 395007

                              After opening the zero balance account in kotak mahindra bank branch ghod dhod road surat (Guj.) in october 2017. They shifted the account to savings account without any information/confirmation, after that they deducted annual monthly balance maint fees from my a/c twice, complaining several times to customer care cell as well as to branch manager in writing for the samein march 2018. But no result. They are still deducting the amb fees from my 811 (Zero) balance account. Total amount debited rs.2301/- till 12th june 2018. Hoping for refund. Another rs. 1000 deducted from my account on 16.07.18.
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                S
                                Sayantan Shome
                                from Kolkata, West Bengal
                                Jul 23, 2018
                                Resolved
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                                Resolved

                                upi transaction failed but money deducted

                                Address: Kolkata, West Bengal, 700010

                                My kotak crn number[protected]
                                A/c number [protected].

                                As date on[protected]:42 pm amount debited transaction of rs.1500/- by kotak bhim upi ref no[protected].

                                I transfer money from my upi vpa [protected]@kotak to
                                Vpa [protected]@dbs but the transaction shows as failed but my account balance got deducted but not credited to receiver account.

                                Please refund the amount to...
                                +1 photos
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                                sheevam
                                from Aurangabad, Maharashtra
                                Jul 23, 2018
                                Resolved
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                                Resolved

                                Address: Pune, Maharashtra, 411015

                                I am using kotak credit card where i have taken a loan on card for 90 days. And i have paid the total payment when bill genereted, but still kotak credit card is charging interest on my credit card because of there tricki style.

                                I am in process to completely close all relation with kotak credit card/bank/share trading accounts.

                                This is the worst company which i have started a transaction.
                                Aug 24, 2018
                                Complaint marked as Resolved 
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 24, 2018
                                Kotak Mahindra Bank Customer Care's response
                                Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected].^Team Kotak
                                Refund details are not reflecting in the bank account. As the refund is initiated by the online shopping website even after 7 days it is not reflecting in the card. Called Kotak bank told me to wait 10 days for any results.
                                Kotak Mahindra Bank Customer Care's response, Jul 25, 2018
                                Verified Support
                                We request you to kindly provide us your complete details along with the query to [email protected] in order to assist you further.^Team Kotak
                                Dear.sir my account continuously 20 times amount will be deducted ...what is cw-dom atm charge...the very angry ...pls tell me the reason..
                                Now another problem on your kotak app. Requested for 3 times to send bank statement to my email address and still no email sent. Wrost choice taken for choosing kotak bank
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                                  A
                                  anjita mishra
                                  from Unnao, Uttar Pradesh
                                  Jul 22, 2018
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                                  Address: 211001

                                  Respected finance minister ji, pls help us,
                                  I anjita mishra have saving a/c-[protected] in kotak mahindra bank in allahabad,
                                  since dt.26/4/2018 I was tried to widraw 10000 Rs. in SBI ATM From KOTAK MAHINDRA bank debit card, Money not dispensed due to power cut but amount debited in my acount,
                                  i had done complain in banking obdusman (RBI) complain no.[protected] dt.1june2018,
                                  also done complaint in Honarble CPGRAMS banking cell complain no.DEABD/E/2018/10562 Dt.6/6/2018, DEABD/E/2018/12945 Dt 9th july& DEABD/E/2018/13602
                                  In ATM log provided by SBI and same I was received from kotak mahindra bank, clearly shown that transaction failed
                                  but as of now bank only mentally harassed me but not return 10000Rs. Pls help me.
                                  Anjita mishra.
                                  Allahabad
                                  Mobile no.[protected]
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                    G
                                    Ghoshavirup
                                    from Kolkata, West Bengal
                                    Jul 21, 2018
                                    Resolved
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                                    Resolved

                                    I had recieved a reversal letter for my credit card from Kotak Mahindra Bank on 4th June, 2018. As per reversal letter I had cleared the revised total due amount of Rs 13, 200 (Mobile Receipt Reference No. (MB[protected] on 8th June, 2018. But ironically my card became deactivated after making the payment. Moreover, after clearing all the dues its showing that there is still outstanding payment and getting regular calls from Bank for clearing the same. Even there was a recoverable hold balance on my savings account which is also not refunded yet.
                                    A person from Bank Mr. Rakesh Agarwal( Apeejay House, Kolkata, collection dept.) had confirmed me repeatedly that it will take not more than seven days to get activated with increased limit and all. Now he is not receiving the calls. Is this unprofessional attitude or a just a smooth way to cheat customers ? I have both savings and current account with Kotak Mahindra Bank.But now I have started losing faith on Kotak Mahindra Bank due to the series of miss-commitments from your designated executives.
                                    I am looking for a quick solution. Its my humble request to take care of the situation and make my card activated with full limit and refund the amount of hold balance at the earliest.
                                    Aug 21, 2018
                                    Complaint marked as Resolved 
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 21, 2018
                                    Kotak Mahindra Bank Customer Care's response
                                    Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected].^Team Kotak
                                    This is my account no is [protected] so please this close my but my New account open is Axis Bank so please close my account
                                    [email protected]'s reply, Jul 20, 2018
                                    This is my account no is 7412161251 please this is my account
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                                      Bhawna Ruhi
                                      from Gurgaon, Haryana
                                      Jul 21, 2018
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                                      Address: New Delhi, Delhi

                                      Sir i am bhawna soni maine monster india mai cv upload kiya jiske bad mere pas mr. Raghav pawar ka call aya unka no.-[protected] se unhone reg fee mangi 1550/- rs. Maine unhe by paytm acc-[protected] par paid kiya uske bad unhone mujhse document verification fees 5500/- mangi maine paid kiya trainig latter fees mangi maine unhe 13500/- paid kiya n last fees unhone 42500 mangi jab mai nhi de payi to unhone meri id block kar mera amount not refund karne kah diya plz sir mujhe help kijiye.
                                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                      I do not know why my money worth Rs. 98 was deducted with no reason despite of having a fact that my account is of "Zero Balance". I wanty money back. Highly disappointed with your service for as of now.

                                      action related job fraud - Comment #3163850 - Image #0
                                      action related job fraud - Comment #3163850 - Image #1
                                      Dear Sir,

                                      The EMI of my Honda City car number UP 16 AP 9988 has been completed, the CF No. - 9463936 till date the NOC is not received.Please get it release immediate.

                                      Best Regards,

                                      Moushumi Dey
                                      I was a customer with kotak mahindra bank form last 6 years and i am making my payments regularly but this month only i made minimum paymnet but after that also form a week they are calling me whole day sometimes more than 10 times and their executives are misbehaving with me .Being a loyal customer since 2013 i am feeling harassed
                                      To
                                      Kotak bank
                                      Sub money debited not refunded

                                      Sir
                                      In my account 2000 rs debited please give me the reason and money will be refunded quickly. in my account money will be debited on 24/7/2018 please rectify my issue

                                      Thanks ®ards
                                      Ch Rajesh
                                      [protected]
                                      Machilipatnam

                                      action related job fraud - Comment #3166565 - Image #0
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