Kotak Securities — blocking my trading even though all details furnished

Address:	Mumbai City, Maharashtra
Website:	kotak securities

My trading and demat account with Kotak securities has been blocked under the pretext that 2 accounts have the same contact details. The same has been clarified on 17 may 2018 by submitting a relationship form, and staff has provided me with the query no 17708208 assuring me that the changes been done. Later the customer care office blocks my account on 21 may 2018 on the basis that details not updated. They then make me change my contact detail to keep my account active and issue me query no 17729944 stating that the account would now be active . They activated my account for 1 day ie 22 may 2018. Again on 23 May 2018 they have deactivated my account stating that account details have not been updated and given a new query no 17750548, and asked me to once again update my details. My account remains blocked and inactivated till date in spite of furnishing all details. who is going to bear the loss that will occur due to this. The back office staff remains cluless and keeps me on hold foe half hour everytime i call them.

smita