Kotak Securities — DEMAT account whose documents were burned in nax fire

Hi, I have account with Kotak securities which was opened ages ago. I have not used the account for the while and so it became dormant. I wanted to reactivate it again as the company I work for has made it legal binding for me to submit the statement for my DMAT account every quarter. When I sent KYC to get it activated I got to know that the account details were burnt in nax fire and the account is suspended as I had not submitted the documents again. I don't remember getting any follow up from Kotak on my email address about the documents and did not know about the fire event till I went to reactivate it.
Since then I have submitted many requests including KYC which were rejected due to signature not matching. I never had any signature other than the one I had given on KYC form so I am really not sure why was it rejected. As a last attempt I am submitting the change of signature form but really worried about is as it will be hard to get exactly same signature at 3 different places, there can be a change of stroke.
I really need to get the account activated as I want my statements sent for me to submit in my office. It can cost me my job if I don't do it asap.
If I had failed to submit the documents after NAX fire then KOTAK has failed to follow up as well so here I would request you to please approve my documents I submit next time and meanwhile keep on sending my statement to my permanent address which is not happening now.

My account details are
Trading code :SJMIO
Account number : 10807714
Name : SAMPADA DATTATRAYA PATTALWAR
Permeant address : PLOT NO S-13/A, LAXMI NAGAR, BEHIND SUYOG MANGAL KARYALAYA, NAGPUR, MAHARASHTRA -440022
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Kotak Securities customer support has been notified about the posted complaint.
 
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Hi, its been a week and I have not heard anything about it.. any updates on it?
Kotak Securities Customer Care's response, Feb 21, 2022
Verified Support
Hi Sampada, based on the information provided, we are looking into the case and shall resolve this at the earliest. We thank you for your patience.

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