Kotak Securities Complaints & Reviews

If we are of 52 age and don't know about online transaction and if husband and son helping her for verification because she doesn't know English, she doesn't know of online share bazar, she doesn't have android mobile she is house wife from UP
kotak securities ltd customer care lady name told TAHIRA was harnessing her while verification
date 08.07.2022 time 12.45 you can here recording of conversation

Dear Sir/Mam
Kindly guide me if i sell my stocks one time and so how i can sell twise and from your side said i m pay to you is it possible if you have not anything so how can sell?
Aside i can not receive the balance which i sell
So how i can be pay to you kindly tell me nodelofficer e-mail and phone number and also sebi complaint email or phone number

My cleint id Y01HC, rs 2700+ + levied on short fall of margin.. As a small equity option trader how can i sell option Without buying is my basic question to kotak care people. They haven't answered from 3 months.

Dear Team,

I can see from my kotak account (ZV10)58393.75 got deducted from my account.I called customer care and they are saying equity balances got adjusted but for your kind information I never placed order in equity.
I always placed order in derative.

It's my humble request to check the details carefully and give the valid justification with proper proof otherwise please revert the deducted amount in Kotak dmat account.

Regards,
Vishal singh

I am holding Kotak Security Account for Stock Market Trading,
I was holding my over night position from 02-may-2022 to 04-may-2022, But When Market opened kotak Security Service was down and I lost all my profit which i supposed to book at the market opening time.

Kotak Security Service was down till 10:15AM, mean more than 1 hour of Market Opening, And I lost my all profit amount around 10K and lost my principle amount 10K during this down time my position is went into loss from 20K profit.

I want kotak security to provide me refund of my Loss and penalty on kotak security for poor quality service.

3 stock were in my account for years. I was not doing any trade for many months. 2 months back I started looking at ac again, and saw 3 stocks were showing 'suspended' in their new UI (however they were showing good in old UI). I asked them why they are suspended and what I need to do. The ticket/query number is 38653038.

They didn't respond (i never received any email saying they resolved the issue), when I called customer care, they told the ticket was closed.

Later I saw the 3 scripts were sold (WITHOUT MY CONSENT), and they were sold at Rs. 0.0 !! Is that possible?

I had escalated to level-2 and level-3 as well, called their escalation desk multiple times, but still no response and no reply.

What am I supposed to do?

Dear Sir or Madam,

I am writing to express my dissatisfaction with Kotak Securities.

I have started my journey with Kotak on 18th Jan 2022.

Since account opening to till date I have faced many challenges.

Based on your commitment, I thought Kotak would provide good services So I decided to continue my journey with you.

Apart from that, I have transferred my existing Portfolio to Kotak including stock and MF.

After several follow ups I was able to transfer my M[censored]nits to my Kotak Account.
Dematerialization, Ref ID 38613407
Dematerialization, Ref ID 38613186
Dematerialization, Ref ID 38613111
While transfering, I was not informed that your M[censored]nits will not reflect in your portfolio.

However, there is a problem with M[censored]nits that these units are not displaying in my Portfolio.

1. INVESCO INDIA CONTRA FUND - GROWTH
2. KOTAK FLEXICAP FUND -GROWTH OPTION
3. SBI SMALL CAP FUND REGULAR GROWTH
4. SBI SMALL CAP DIRECT FUND - BOUGHT THROUGH KOTAK SECURITIES LTD. (ONLINE) (Earlier It was Showing)

Again for this concern, I raised my voice to customer care on the phone as well through email but there is no response.

Ref ID : 39073380, 39127152

I request you to solve my issue as soon as possible. Otherwise I have to close my account considering poor service and never recommend Kotak Securities to anyone.

I look forward to hearing from you soon.

Yours faithfully,

Akash Panchal

For the last month, I was getting a lot of calls from Kotak Mahindra Bank for applying for a pre-approved credit card, and I was constantly rejecting that. They didn't even ask if I wanted the credit card or not and were asking where to send the card - to my home address or office address. After constantly rejecting this, they used to constantly say that its pre-approved and I should try it. Fed up of this, on one call with a lady named "Afrin Shaikh", I decided to follow the procedure to stop the calls and reject the credit card. She told me to follow the whole procedure of applying for the card and said that they will reject the application from the backend. I asked her multiple times at multiple steps that the application will get cancelled and she said it will be cancelled by them and that it was the only way to stop the calling for the card. Unsurprisingly, the application got accepted and the card was dispatched to my house.

These people do not know how to talk to customers and were very rude in multiple calls, pronouncing my name wrong multiple times, unprofessionally messaging on WhatsApp and even sometimes hanging up when I said no. I will be closing my account with the bank as I will not take this behaviour from any bank. It is very irritating and I request you to please take my request seriously and resolve it so that these things should not happen to anyone as a courtesy.

Name of the caller: Afrin Shaikh
Phone number : +[protected]
Date of communication: 14-Mar-2021

Kotak Securities Client Id : YLVWD PAN NUMBER :ILYPK3098F Email : [protected]@gmail.com, I had 144 shares of Vodafone Idea worth 9.50 each share price, share value approximately 1512 rupees on friday 11-03-22 when i tried placing sell order kotak securities rejected my sell order and popped up message on screen asking me to add funds worth the same amount of shares i am holding which doesnt make any sense to me, tried connecting to customer support for call and trade they asked me to call techincal team for the glitch they were facing in their system when called customer care regarding the same, after few hours instead of sell order they placed buy order on the same shares and same quantity without my notice, now i am forced to pay higher amount for the shares which i didnt purchase and as well as the amount which was in my trading account has been debited, please i seek redressel in this matter and i look forward for justice.

Greetings,
I need your help regarding my complaint no 37879453, 37925611.
On 1st of Feb when I received a short msg on my mobile that fund short fall in my account with no details. I called up dealer ROSTEN BARRETTO, to confirm how much money do I need to deposit, which he confirmed me that until you revive any email nothing to worry, he also said you can ignore that message. I told him that I didn't received any email for the same. I confirmed from him twice but same reply that there is no requirement to deposit any fund.
Same day by afternoon I received two messages that my 16 shares of TATA STEEL and 100 shares of Indusind bank got liquidated. When I call Rosten for the same he said he will help me to get my money back. After chasing him he confirmed me on 8th that nothing can be done.

I really need your help to get my money back as dealer is changing his statement reply to customer care. I am sure calls must be recorded and can be verify again.

Will wait for the Justice.
looking forward to hearing from you soon.

Yours Sincerely
Rishi kapoor
ZOLZ9
[protected]

Client ID: 2ZNA5
Date: 3 March 2022

My account with Kotaksecurities.com has today forcefully and wrongly liquidated shares held in my account.

This was as margin has apparently fallen below the required margin.

However, as informed on 22/2 to Kotak Securities Team Nitin Kapoor / Kotak Bank RM Shalu Agarwal the margin shortfall is being wrongly calculated for my Portfolio. This is as security held of Hinduja Global Solutions has undergone 1:1 share split and the portfolio account is NOT reflecting the correct shares.

When above was informed to my Kotak Bank RM Shalu Agarwal, he has confirmed that there is NO margin shortfall (enclosed is whatsapp chat). This was reiterated, as I received email notifications from Kotak Securities and always had sufficient funds available to transfer to my Kotak Securities account which would have been transferred to avoid any margin shortfall / forced liquidation of shares.

Further, with the drop in share price of Berger Paints from date bought, I have realized loss of Rs. 15, 542.8 (= 251 shares * 725.70 price bought - 663.8 price sold).

Please advise possible resolution asap and recovery of full loss realized of Rs. 15, 542.8.

ITMS Order no SCRIP B/S QTY VALUE
[protected][protected][protected][protected]----
[protected].000000 BERGER PAINTS (I) LTD S 251 166607.90

My mobile number not update.. Althoughi have done needed kra KYC updation..

Sir mera account id ks00124 hai mera pan ARFPT6711R MO[protected] HAI mera account galat tarike se use kar ke mera paisa kat liya gaya hai mera acount manisha ne open kiya tha jinka mo [protected] hai acount open karte time bola tha f&o tred 20₹ par oder rahega or Dilewry tred 0brokrege rahega akash jain mo [protected] mera access kod le ke galat tarike se tred kar ke 24000+ brokrege kat liya hai mera paisa wapas kiya jay

Unauthorized trading in my account and email and phone number linked to trading account doesn't belong to me.

Transaction done while I was out of India

Fake email created is
[protected]@GMAIL.COM
Unknown phone number linked to account
[protected]

Account created in August 2020
But I am out of India since August 2019

Transaction not initiate by me for 1000 on 08 February 2022.

Kitech.[protected]@gmail.com company gmail id i paid registration fees now i want my money back+[protected] company number

I bought shares worth Rs.3, 45000 on Thursday 3rd Feb 2022. Due to insufficient funds in my account, I had contacted the customer care regarding the further action to be taken. They informed me that 23% interest would be charged on the insufficient funds until payment of funds. But today 7th Feb 2022, when I contacted the customer care they informed me that the funds should be available on T+2 days i.e. today. Otherwise the shares would be liquidated by the Risk team. Due to the mislead by the customer care, I could not arrange funds priory. Kindly give me time for transferring funds.

I am having demat account in kotak securities.
1)had applied for fno segment activation 15 days back .Nil results .
2) applied for unpledge of 50 reliance pp shares .Nil results
3) called kotak cust. Care ( [protected]) 20 times and mailed 10 times(serviice.[protected]@kotak.Com ) but no solution .
4 ) every time reply from customer care " give us 24-48 hours "
5 ) 20 times they have given reply " give us 24-48 hours " .They are just irritating .
6 ) cust. Care just creating nuissance and not inersted in getting job done

email id [protected]@yahoo.Com

Client code: ZR6PB
Client Id: 32465652
On 13/12/2021, requested for closure of my demat and trading account through mail.
I received a mail that it will be processed shortly. I received many calls from kotak Securities regarding closure of my account.
I just requested to close the account due to the worst experience I had with Kotak securities. Till date the account is not closed.and now my account is being charged and showing negative balance.
Kindly please close my account.

There is an incorrect trade been carried in my account on 04 May 2020.
I have not requested or authorized the Trade and its been carried by the Broker without Authorization.

Dated Order Number
04 May 2020 [protected]
04May 2020 [protected]

Anand Sahu
PAN Number : AVHPS4424J
CLIENT ID : 11889058