Kotak Securities — Financial Loss due to Kotak Security Service Down during Start Market Trading Hours

Rohit Ratna

from Gurgaon, Haryana

May 4, 2022

Address:

Mumbai

I am holding Kotak Security Account for Stock Market Trading,
I was holding my over night position from 02-may-2022 to 04-may-2022, But When Market opened kotak Security Service was down and I lost all my profit which i supposed to book at the market opening time.

Kotak Security Service was down till 10:15AM, mean more than 1 hour of Market Opening, And I lost my all profit amount around 10K and lost my principle amount 10K during this down time my position is went into loss from 20K profit.

I want kotak security to provide me refund of my Loss and penalty on kotak security for poor quality service.

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Kotak Securities Customer Care

from Mumbai, Maharashtra

May 4, 2022

Verified Support

Hi Rohit, we apologise for the trouble caused due to the recent spell. We understand the criticality and assure you that our team is inspecting this to ensure, we do not fail your expectations in the future. We appreciate your understanding.

Rohit Ratna's [Complaint's author] reply, May 5, 2022

Please return my loss of 30K, just return my loss.
I can not suffer this loss, otherwise i will move to consumer court.