[Resolved] Kotak Securities — Unable to login to Kotak Securities

prk1949

from Thrissur, Kerala

May 20, 2021

Address:	Mumbai
Website:	KotakSecurities.com

Kotak Securities problem

RADHAKRISHNAN P
Wed, 19 May, 19:48 (12 hours ago)
to uday.kotak

Dear Mr Kotak,
I am giving below an email which I sent to the CEO. I have not heard from him or any other responsible person. I may have to take legal action if my problem is not resolved.
Professor P Radhakrishnan

Kotak server problems - User ID: P_RA_1949 -- [Query ID: 31289394]

RADHAKRISHNAN P
Sun, 9 May, 11:07 (10 days ago)

to ceo.ks

Dear Mr Hansraj:
On 4 May 2021 I sent you the following email:

I trust you are well. For quite some time I have been facing problems in Kotak trading. The response is “Internal server error". Could you please attend to this? I may add that getting Kotak staff online is very difficult.

I am already 72; a senior professor of sociology retired ten years ago, with certain standing in society. I have also been active in the academic and social sphere, commenting on and contributing to the print and electronic media for more than 30 years, as you will see from my web page. Meanwhile here is the URL to my latest contribution: http://mainstreamweekly.net/article10840.html

With warm regards

Professor P Radhakrishnan

Personal web page: https://sites.google.com/site/prkpublications/home?pli=1

The purpose of addressing you was to have a detailed enquiry at your end and get a convincing reply. Instead, you passed on my email to your staff in a routine, callous and careless manner, and treated me like any other client. This shows that you lack professional etiquette and personal civility as I gave you my details on my web age, which clearly shows I am not just one of the run of the mill.

When a person logs into his account instead of opening the file, the message is “server error” it is a serious lapse. After several attempts if the person manages to open the file and tries to go to a link-page the browser going again to the login page or shows “server error” you should take it as a death knell to your position as CEO and the company.

The reply received is scandalous, the least said, it is reproduced from the Kotak website. It does not answer my complaint.

I have been associated with Kotak for a long time and I expect courtesy and consideration. What you have done is a kind of “file passing” as Arun Shourie has mentioned in his famous book Courts and their Judgments. If you are not interested in your job you must resign. On my part I am taking up the matter with SEBI and the media to which, as you will see from my web page, I have been contributing for several years, in public interest. I may also cancel my account with Kotak after legally claiming compensation for deficiency in service.

Professor P Radhakrishnan

https://sites.google.com/site/prkpublications/home?pli=1

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Jul 25, 2021

Complaint marked as Resolved

The problem still exists. I have detailed and related in the complaint posted today: I have an individual trading account since 2006. Kotak Securities is the worst company I have ever come across. Its trading platform (website) is very poor. In it only if the main link works, I can go to the next, but these inter-links often do not work. If I want to track my portfolio, I have to click Investment and go from there. The website did not open even after I logged ten times today. This is true with other links. I wanted to buy Zomato shares and submitted the application. Since I was misled by the Kotak staff my application was rejected by the Kotak bank and Zomato. Repeated complaints to Kotak on various issues have not helped. It uses only landlines and it is difficult to get anyone on it. The company does not hire qualified persons; they are not articulate and many of them cannot speak in English. No doubt there is one helpful person, but he may not be available when needed. Uday Kotak thinks the company was gifted to him by his father-in-law, he thinks he is BANKERS’ BANK though he may soon go bankrupt as he is haughty, and shows no interest in the company affairs. He does not even reply to emails even to a senior person like me. People like me have certain social stature – perhaps more than Uday Kotak -- minus his ill-gotten money; and they usually contact the top officials to save time. The person who replies in Kotak has a standard format for all, which is of no use to any. Uday Kotak does not know what is corporate, managerial and organisational sociology, one of my specialities, and account holders pay for his ignorance. I have sent an elaborate email to the top management panel and to the directors. Depending on their response I will take up the matter with the print and electronic media and withdraw my account. It is easy for me to deal with the media and top officials of other companies as a retired senior professor, media commentator on public affairs, and more importantly, contributor to the English media for more than 30 years. I may even go to court for deficiency in service, the humongous amount of time I have been wasting because of Uday Kotak, and the resultant huge loss of money to me. Professor P Radhakrishnan Personal web page: https://sites.google.com/site/prkpublications/

Kotak Securities customer support has been notified about the posted complaint.

Verified Support

May 21, 2021

Kotak Securities Customer Care's response Hi Radhakrishnan, we regret the inconvenience caused to you. Based on the details provided, your query has been forwarded to the concerned team. They will get in touch with you regarding this.

Verified Support

May 21, 2021

Kotak Securities Customer Care's response Hi Radhakrishnan, We understand you had a discussion with our Customer Service representative and your concerns have been addressed. If there are any other queries, you may chat with us directly via bit.ly/kslchat

Jul 25, 2021

Updated by prk1949 These are responses dated May20-21, 2021; and not response to my today's complaint. Imagine how inefficient the staff are.

Jul 25, 2021

Updated by prk1949 COMPLAINT DATED 25 JULY 2021
I have an individual trading account since 2006. Kotak Securities is the worst company I have ever come across. Its trading platform (website) is very poor. In it only if the main link works, I can go to the next, but these inter-links often do not work. If I want to track my portfolio, I have to click Investment and go from there. The website did not open even after I logged ten times today. This is true with other links. I wanted to buy Zomato shares and submitted the application. Since I was misled by the Kotak staff my application was rejected by the Kotak bank and Zomato. Repeated complaints to Kotak on various issues have not helped. It uses only landlines and it is difficult to get anyone on it. The company does not hire qualified persons; they are not articulate and many of them cannot speak in English.
No doubt there is one helpful person, but he may not be available when needed. Uday Kotak thinks the company was gifted to him by his father-in-law, he thinks he is BANKERS’ BANK though he may soon go bankrupt as he is haughty, and shows no interest in the company affairs. He does not even reply to emails even to a senior person like me. People like me have certain social stature – perhaps more than Uday Kotak -- minus his ill-gotten money; and they usually contact the top officials to save time. The person who replies in Kotak has a standard format for all, which is of no use to any. Uday Kotak does not know what is corporate, managerial and organisational sociology, one of my specialities, and account holders pay for his ignorance.
I have sent an elaborate email to the top management panel and to the directors. Depending on their response I will take up the matter with the print and electronic media and withdraw my account. It is easy for me to deal with the media and top officials of other companies as a retired senior professor, media commentator on public affairs, and more importantly, contributor to the English media for more than 30 years. I may even go to court for deficiency in service, the humongous amount of time I have been wasting because o[censored]day Kotak, and the resultant huge loss of money to me.
Professor P Radhakrishnan
Personal web page: https://sites.google.com/site/prkpublications/