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[Resolved]  Kotak Securities — Update of Address on[protected]Query Id:[protected].

Trading code : J7QJ0
Demat DO Id: IN300214 Client Id: 19568668

Dear Sir,
I have submitted request for update of Address on[protected]Query Id:[protected].
On[protected]Query Id:[protected] I was intimated that dealer will contact me.
On[protected] Mr Siddharth Sharma (Mob. No. [protected]) got details from me and told me Mr Manish (Mob. [protected]) will visit my house for IPV and collect the documents.

KRA KYC updation form was sent by Mr Manish on Whatsapp, I took out the printout, attached the copy of Aadhar and PAN and waited for Mr Manish for IPV.
Mr Manish didn’t turned up and IPV was done at Kalyan Branch on[protected].

On[protected], I received message that my request Ref. ID 34012415 has been rejected, on enquiry with customer care it was intimated that my request was rejected as IPV was not done.

This is quite surprising and shocking. The above narration of events indicates the status of affairs in the Company. No need to waste the words.

You are requested to kindly look into the matter and resolve my grievance at the earliest.

Thanking you,

Jaisinghani Sneha M

Mob. [protected]
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Oct 7, 2021
Complaint marked as Resolved 
Kotak Securities customer support has been notified about the posted complaint.
Sep 01, 2021
Updated by Sneha2021
update of Address on[protected]Query Id:[protected].
Trading code : J7QJ0
Demat DO Id: IN300214 Client Id: 19568668

Dear Sir,
I have submitted request for update of Address on[protected]Query Id:[protected].
On[protected]Query Id:[protected] I was intimated that dealer will contact me.
On[protected] Mr Siddharth Sharma (Mob. No. [protected]) got details from me and told me Mr Manish (Mob. [protected]) will visit my house for IPV and collect the documents.

KRA KYC updation form was sent by Mr Manish on Whatsapp, I took out the printout, attached the copy of Aadhar and PAN and waited for Mr Manish for IPV.
Mr Manish didn’t turned up and IPV was done at Kalyan Branch on[protected].

On[protected], I received message that my request Ref. ID 34012415 has been rejected, on enquiry with customer care it was intimated that my request was rejected as IPV was not done.

This is quite surprising and shocking. The above narration of events indicates the status of affairs in the Company. No need to waste the words.

You are requested to kindly look into the matter and resolve my grievance at the earliest.

Thanking you,

Jaisinghani Sneha M

Mob. [protected]
Verified Support
Sep 06, 2021
Kotak Securities Customer Care's response
Hi Sneha, we’re sorry to hear about your experience. Based on the details provided, your query has been forwarded to the concerned team. They will get in touch with you regarding this.
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Hi Sneha, we regret the inconvenience caused to you. based on the details provided, your query has been forwarded to the concerned team. They will get in touch with you regarding this.

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