[Resolved]  Kotak Securities — YWUWK - M[censored]nits not displaying in portfolio

Dear Sir or Madam,

I am writing to express my dissatisfaction with Kotak Securities.

I have started my journey with Kotak on 18th Jan 2022.

Since account opening to till date I have faced many challenges.

Based on your commitment, I thought Kotak would provide good services So I decided to continue my journey with you.

Apart from that, I have transferred my existing Portfolio to Kotak including stock and MF.

After several follow ups I was able to transfer my M[censored]nits to my Kotak Account.
Dematerialization, Ref ID 38613407
Dematerialization, Ref ID 38613186
Dematerialization, Ref ID 38613111
While transfering, I was not informed that your M[censored]nits will not reflect in your portfolio.

However, there is a problem with M[censored]nits that these units are not displaying in my Portfolio.

1. INVESCO INDIA CONTRA FUND - GROWTH
2. KOTAK FLEXICAP FUND -GROWTH OPTION
3. SBI SMALL CAP FUND REGULAR GROWTH
4. SBI SMALL CAP DIRECT FUND - BOUGHT THROUGH KOTAK SECURITIES LTD. (ONLINE) (Earlier It was Showing)

Again for this concern, I raised my voice to customer care on the phone as well through email but there is no response.

Ref ID : 39073380, 39127152

I request you to solve my issue as soon as possible. Otherwise I have to close my account considering poor service and never recommend Kotak Securities to anyone.

I look forward to hearing from you soon.

Yours faithfully,

Akash Panchal