[Resolved]  Kotak Securities — YWUWK - M[censored]nits not displaying in portfolio

Dear Sir or Madam,

I am writing to express my dissatisfaction with Kotak Securities.

I have started my journey with Kotak on 18th Jan 2022.

Since account opening to till date I have faced many challenges.

Based on your commitment, I thought Kotak would provide good services So I decided to continue my journey with you.

Apart from that, I have transferred my existing Portfolio to Kotak including stock and MF.

After several follow ups I was able to transfer my M[censored]nits to my Kotak Account.
Dematerialization, Ref ID 38613407
Dematerialization, Ref ID 38613186
Dematerialization, Ref ID 38613111
While transfering, I was not informed that your M[censored]nits will not reflect in your portfolio.

However, there is a problem with M[censored]nits that these units are not displaying in my Portfolio.

1. INVESCO INDIA CONTRA FUND - GROWTH
2. KOTAK FLEXICAP FUND -GROWTH OPTION
3. SBI SMALL CAP FUND REGULAR GROWTH
4. SBI SMALL CAP DIRECT FUND - BOUGHT THROUGH KOTAK SECURITIES LTD. (ONLINE) (Earlier It was Showing)

Again for this concern, I raised my voice to customer care on the phone as well through email but there is no response.

Ref ID : 39073380, 39127152

I request you to solve my issue as soon as possible. Otherwise I have to close my account considering poor service and never recommend Kotak Securities to anyone.

I look forward to hearing from you soon.

Yours faithfully,

Akash Panchal
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May 1, 2022
Complaint marked as Resolved 
Kotak Securities customer support has been notified about the posted complaint.
Verified Support
Mar 31, 2022
Kotak Securities Customer Care's response
Hi Akash, based on the information provided, we are looking into the case and shall resolve this at the earliest. We thank you for your patience.
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