[Resolved]  Kpn Travels — A/C Not working during the deep sleep hours, Aisle packed with suit cases/baggages

Was travelling by KPN Travels' Volvo Multi Axle Semi Sleeper Bus from Trichy to Chennai. (Journey start date was 9.11.2014 at 11.00 pm) The ticket was booked through 'Red Bus' and the Ticket no is TGC[protected] and the PNR No is K[protected]. There are 3 issues that I experience which I have given below in the order of seriousness: 1. The A/c was not functioning for more than 2 hours-from 4.00 am to around 6.30 am. Many passengers including me woke up as their deep sleep got disturbed. It was also suffocating as there was no ventilation (The windows are sealed in this kind of buses). I could understand from the driver's conversation that though he attempted to call some one (probably the maintenance person designated) through mobile when the problem started, the call was not picked up!!! The driver could get that person's help at 6.30 through mobile and the problem was rectified in no time! Why don't you escalate he issue to top officials at KPN for a part refund of ticket fare for their deficiency in service???? 2. The aisle was packed with at least 10-12 suit cases of big size and the passengers movement during the halts and for making enquiries with the driver got hindered and literally, a few have about to fall down but managed. Why was the people not able to enforce the loading of these baggages also inside the underbody luggage box??? 3.There was an unusual delay in reaching Chennai. The bus started at Trichy at 11.10 pm on 9th and reached KPN's T Nagar office at 6.40 am on 10th!!! I am not confident of getting a response from KPN Travels authorities if I write this directly to them hence I am routing through Red bus with the hope of getting a response and refund. Thanks