Kpn Travels — booked e-ticket but not allowed to board

Address:

620014

I booked an e-ticket via redbus for trichy - chennai bus, starting at 12:40 am at central bus stand, trichy. When i called the office for assistance, they showed one bus and asked me to board. After boarding, the one incharge looked at my ticket and asked me to wait. Clearly, my seat has been given to someone else. He came after some time and told me that my seat is already occupied and that i had to share my seat with someone. I would like to remind that i had booked a single sleeper berth and he asked me to share twin-sleeper berth with someone. I told him this isn't what i paid for, and you give my alloted seat by moving the one who's already there. He said no and that i have to adjust, blah blah and stuff. I clearly told him either you give my berth or return my booked amount of rs 950. Suddenly he started lying saying that this isn't the bus i booked and that i have to wait for the next bus. I was frustrated and went to the booking office where there were literally noone except for a stupid dog, no pun intended. Noone was bothering over there and i was left to stand alone for 20 mins with noone to assist. Atlast, one bus came and i showed my ticket to them. They told that this is not the bus i booked and the one i booked has already left 20 mins back. I told him my situation and what has happened. The driver checked his list and said that since 4 of his bookings have got cancelled, i can take the single berth available. Eventhough, everything finished on a positive note, i can definitely say that kpn travels is the worst travel service i have ever travelled, be it in terms of bus condition, staff behaviour which is rude and irresponsible and pathetic customer care and i wish them good luck in their faltering path to disaster, if they continue to do the same.