Kpn Travels — bus not scheduled as per the booking money taken for sleeper ac and no refund

Address:	560094
Website:	kpntravels.in

I had booked a sleeper AC bus boarding at Hope college, coimbatore at 3:30 PM on oct 2, 2018. I waited one hour for the bus number mentioned 9901, and found that it was not for Sleeper that i had booked. And the bus left. Post this, i had called customer care who promised for a refund before 10 o clock the next day and asked me to note down the phone number. When i tried to note it down, call was hung up and later when i tried to call this number [protected], it was setup for call forwarding to a number that is not available. Hence, all calls were dropped. I am yet to get the refund for this ticket booked via paytm. PNR : I[protected]. Paytm Booking ID: [protected]

Instead KPN sent a feedback request on my journey today, which they didnt even schedule the bus at the stated timing. This appears to be fraudulent method of transport operation