Kpn Travels — bus service not provided

Address:

Near Shell Petrol pump No.54 And 64, Service Rd, Bandepalya, Garvebhavi Palya, Bengaluru, Karnataka, Bangalore, Karnataka, 560068

I have paid using paytm and received bus ticket confirmation for bangalore to mettupalayam.

Representative from kpn called me and told that we have to take bus to salem and they will arrange a different bus to destination. They didn't provide me bus number or driver details confirming my ticket to destination. Moreover passenger travelling with age 50+ (Female). I don't want her to change bus in midnight so requested for refund.

Also representative from kpn is very rude and asked me not to book using kpn service in future. If they are not able to provide the service they should simply cancel the trip in advance and i can find some other alternative.

Pnr: k[protected]