Kpn Travels — Delay in bus starting time

Address:

Salem, Tamil Nadu, 600033

On may 21st i booked 2 tickets (Seat no 29 and 30) in the name of balasubramanian and sridhar through ticket no: tj6m78348323, pnr no: e[protected] in kpn travels through redbus for chennai to salem and we have been about to board the bus in guindy by 11.15pm. By 8.15pm i got a message stating that there is a delay of 150 mins in the bus timing and since i was in an urgency going for a death i informed kpn travels that we are not travelling in their bus and in turn i booked 2 tickets from chennai to salem in airzone travels through redbus (Ticket no: tj6m95563564, pnr no: tsrb[protected] and i demanded for a refund from kpn travels.

The next day when i approached kpn travels they said that after cheking their trip sheet they will raise a mail for my refund to redbus and the amount will get credited to my account and after that 11days has gone and in the meanwhile i have spoke to redbus 6 times and i spoke to one mr. Harish [protected] in kpn travels salem and he is the one who confirmed to ms. Rohini (Redbus customer care exe) that the details will be mailed soon and kpn travels also gave a oral confirmation to me and as well as to redbus that we didnt travelled in their bus on that day.

I am feeling mentally sick that both kpn travels and as well as redbus are not in a position to help me out in getting my refund and they are keeping on dragging this issue till today since 21st may.