Kpn Travels — No refund..

Address:	Chennai, Tamil Nadu
Website:	redbus

I had booked my bus tickets from chennai to bangalore as on[protected] in KPN travels for sleeper a/c at 10:30pm. On 4th 0f feb exactly at 8:14pm, I got a call from KPN travels saying that ' madam your bus has a break down should we book your ticket in semi sleeper a/c but i had denied for semi sleeper due to my medical issues for dat he replied mam then we will cancel your ticket and your money will be refunded tommorow by 12:00 pm to your account'.Later on[protected] when i called him for the refund he said mam you need to talk to red bus as you booked your tickets through it .
now my point is it as not redbus which had called me and said the bus has broken down it was KPN travels which had called me i request for a imidiate action and for refund as soon as possible