Kpn Travels — Online Failed transaction, No SMS/Mail, Got Boarding call/ Money also debited

My Online booking of KPN ticket( worth Rs 1900 Salem to Chennai ) went into Failed transaction.I didnt recieved SMS/Mail. Called KPN helpdesk[protected], they replied your money will be refunded automatically. So i booked the again same tickets from Redbus where i got the confirmation SMS/Mail. But too my shock, i got the Boarding call when the bus is about to leave for my earlier failed transaction and I lost my whole money worth Rs 1900.
There was a Idiotic/irresponsible answer from Helpdesk whenever i enquired and helpdesk guy started using abusive languages.
KPN travels is eating the Public money in the name of travels. This looting company should be punished. Citizens Be CAREFUL with KPN Travels money looters