Kpn Travels — payment refund not received

Address:

Pondicherry, Puducherry, 603001

Dear sir,
I booked my ticket in online to your travels against on 28.01.19 to journey from Puducherry to Valliyur Ticket No: A[protected] at 10.10 Pm, but your pondycherry agent as inform me at after 8.30 P.M on the same date, your travels as cancelled the trip. iam also try to call your customer care so many times, but no responsible,
Kindly refund my ticket cost and return to my account